Can't Scan to Folder Aficio MP C2500

aquaflamz · 11-09-2012

For the life of me, I cannot get this going! I am an experienced PC tech and have set up stuff like this in the past with a savin, canon, ...ect. First of all, let me say what I have done already.... On a windows 7 Home Premium 64bit machine, I have set the windows firewall setting exactly as defined by the Ricoh site for a windows 7 OS. Still can't scan. System has Norton AV installed (Not Internet Security) I completely disabled all monitors of norton, and even disabled the windows firewall at the same time. Still won't work.

I have seen other mentions of updating the firmware on this site, and that can sometimes fix issues. The problem is, I have never done a firmware update on a machine like this. Also, it seems like its extremely hard to get ahold of. I see people say on this forum, "I updated the firmware" but exactly how do you go about doing that?

Any help would greatly be appreciated!!!

Thank You!

**Max** · 11-09-2012

You must have access to Ricoh technical site to be able to download f/w. The upgrade is done via sd card as explained in service manual which you can d/l from Ricoh technical website. If all fails fill out all the fields like domain name workgroup dns,win servers.(through a web browser) Select scanner and browse the network from the copier screen to a folder you want to scan to then save it. If you cant get passed a certain step then you will know where the problem is.Or try scanning to a laptop via cross over cable.

**ccchuah** · 11-09-2012

In order for the aficio MPC 2500 , scan to folder to work with window 7 , the firmware version for Network control system must be at least 5.12.

**sandmanmac** · 11-09-2012

Agree with the others. You're not going to get it going without firmware update.
Set it up for FTP instead. It works without a hitch, and isn't dependent on any firmware version.
Otherwise, there's always Scan to email.

aquaflamz · 11-09-2012

Originally Posted by sandmanmac

Agree with the others. You're not going to get it going without firmware update.
Set it up for FTP instead. It works without a hitch, and isn't dependent on any firmware version.
Otherwise, there's always Scan to email.

I will set it up for ftp. Thanks for the advice everyone!

**Ollie1981** · 11-09-2012

What error message are you getting on the Ricoh btw, is it "Cannot find specified path" or "Authentication Failed"?

**KenB** · 11-09-2012

Originally Posted by Ollie1981

What error message are you getting on the Ricoh btw, is it "Cannot find specified path" or "Authentication Failed"?

The message "Needs new firmware" should be coming up on this model for this problem.

**M0scb** · 11-10-2012

Originally Posted by KenB

The message "Needs new firmware" should be coming up on this model for this problem.

I have been working on Ricoh machines for years and have never seen "Needs new firmware" come up for any model or scanning issue. It ususally works or dosen't. Would you be kind enough to elaborate, depending on how long ago it was you had the issue.

**sandmanmac** · 11-10-2012

Originally Posted by M0scb

I have been working on Ricoh machines for years and have never seen "Needs new firmware" come up for any model or scanning issue. It ususally works or dosen't. Would you be kind enough to elaborate, depending on how long ago it was you had the issue.

Haha....I'm pretty sure that was meant as sarcasm, since it's been covered on this site so many times.