Ricoh training

**Tonerbomb** · 10-13-2015, 11:06 PM

Re: Ricoh training

first off are you doing online or live taught class?? Ricoh training has changed, improved and relaxed alot over the years. Yes it is still one of the tougher brands for training. As a ricoh spire trainer I have seen the changes and alot depends on the trainer you have for live class. They still word somethings a little tricky, and they look for the best right answer. Pm me if you like fix.........................

**fixthecopier** · 10-13-2015, 11:55 PM

Re: Ricoh training

This was online. Calls are lite and I am supposed to be productive. The first one I took was OK. Then I went to the M401 I think. I have a short attention span and flipping through 389 slides to answer 20 questions was silly. By comparison, I get just as much out of Xerox or Konica courses and the course is shorter but the test are about the same. I don't understand the logic in not telling me which questions I got wrong. I have done some Xerox by taking the test first. Then I would take the course and things would pop out that I needed to retain.

After 16 years of this, I understand how a separation point works and how the paper moves through the machine. If there are specific things I need to know like new changes to what the machine does or how the usb should be formatted, they shouldn't pad it down with all the other crap. After a couple of hours of my life gone, I missed by 1 question. Ifound the answers to at least 3 that I missed, was ready to retake and then told it was locked out. That is what really pissed me off. I will have calls tomorrow and will lose interest.

The real reason I am ranting is I only had 1 call today. Replaced the switchback unit on a Bizhub. Then it was a very long day.

**slimslob** · 10-14-2015, 02:14 AM

Re: Ricoh training

Try the following:
You can always have the course open in one window and the test in another. You can also have all reference material open.

Many but not all courses do have a means of checking your answers. I think it is on the status page and will say display results or just results. It will show which questions, by question number you got wrong. While taking the test, print or save each page of the test and you can then see by number what each question was. Frequently, there are more than one version of the test. You may have to take it 3 or 4 times to get all the possible questions. Even when there is only one version, the order of the questions will be different as will be the order of multi guess answers. Even if the course does not have results available, you can use the printouts of the questions as a study guide.

**fixthecopier** · 10-14-2015, 11:51 AM

Re: Ricoh training

I take the test with the material open. As far as the answers being wrong, unless someone who has taken this stuff recently can point it out, none of the other techs could find a list of wrong answers. You answer the questions, click summary, it just shows that you gave an answer for each, then submit and you get a score. It would be helpful to know what I missed. For example when it ask how many speeds this model can have, are they including the quiet mode that slows it down to 15ppm? I may never know.

**Tonerbomb** · 10-14-2015, 02:58 PM

Re: Ricoh training

yes the online training leaves something to be desired! I usually cheat a bit, like slimslob suggested, also I'll do screen captures of the questions. use the search function of acrobat reader for the pdf's of the Sm,Pm and have the product support guide handy. I don't do that much online stuff for myself as I help the new guy's with the training more.

**subaro** · 10-14-2015, 03:38 PM

Re: Ricoh training

I have a short attention span and flipping through 389 slides to answer 20 questions was silly

I don't understand the logic in not telling me which questions I got wrong

I usually cheat a bit, like slimslob suggested.

The last statement says it all. There is usually one smart guy who does the exam first and gets all the tricky answers pat down by any means. then the rest of the flock hovers around him for the answers and get the pass. All the manufactures are making their exams similar. I guess it's their way of making sure you learn to search their manuals and be familiar with their procedures. If you take your car to a dealership you would be thinking these guys are factory trained techs. some contracts requires the techs to be dealer certified in the products they would be servicing.

**subaro** · 10-16-2015, 12:29 PM

Re: Ricoh training

Originally posted by subaro

I have a short attention span and flipping through 389 slides to answer 20 questions was silly

I don't understand the logic in not telling me which questions I got wrong

I usually cheat a bit, like slimslob suggested.

The last statement says it all. There is usually one smart guy who does the exam first and gets all the tricky answers pat down by any means. then the rest of the flock hovers around him for the answers and get the pass. All the manufactures are making their exams similar. I guess it's their way of making sure you learn to search their manuals and be familiar with their procedures. If you take your car to a dealership you would be thinking these guys are factory trained techs. some contracts requires the techs to be dealer certified in the products they would be servicing.

I hope i did not offend tonerbomb or anyone out there with the above. I guess what i was trying to say really, was that most techs are really instrested in getting the pass rather than going through the hassle and watching the videos and or reading the materials like service manuals, bulletins ect. So what i have seen in the past is one or two guys will go through the grind of doing all that and comes out with the pass and if you have 50 techs or so in a company, word gets around. Also, the way some of those courses are designed, you almost have to come up with strategy of cut and paste screens like the guys was describing in trying to get fixthecopier some help.

**fixthecopier** · 10-16-2015, 12:45 PM

Re: Ricoh training

Originally posted by subaro

I hope i did not offend tonerbomb or anyone out there with the above. I guess what i was trying to say really, was that most techs are really instrested in getting the pass rather than going through the hassle and watching the videos and or reading the materials like service manuals, bulletins ect. So what i have seen in the past is one or two guys will go through the grind of doing all that and comes out with the pass and if you have 50 techs or so in a company, word gets around. Also, the way some of those courses are designed, you almost have to come up with strategy of cut and paste screens like the guys was describing in trying to get fixthecopier some help.

Tech testing is the same everywhere. We do the same thing. My problem is that all the other techs did their Ricoh way back when I was doing Konica. Kind of on my own but I will get through it. As I stated, I had one free day, now I am busy. May be weeks before I get back to it. Usually the quickest way to get a service call is to start training.

**Tricky** · 10-16-2015, 07:52 PM

Re: Ricoh training

Originally posted by fixthecopier

Not telling you what questions you missed sucks.

I agree, on a proper course you remember the ones you got wrong and why and I seem to remember these easier than the ones I got right.

**Iowatech** · 10-17-2015, 02:02 AM

Re: Ricoh training

One thing I've seen with many training courses is that they can be geared to train the newest of the new. This can be a problem if you've been working on machines for a while, or occasionally it is for me anyway. Because of that, I find it is better for me to channel my inner noob when at least taking online courses, I tend to do better that way.

**fixthecopier** · 10-17-2015, 03:46 AM

Re: Ricoh training

The last time I went to classroom training for Konica, I was amazed that the instructor had to take up part of the first class teaching future copy techs how to copy a file from a thumb drive. I feel like I got on the instructors nerves when I would do things like tell the class to take printheads apart and oil the polygon mirror if you had to, to get a machine running, after he told the class not to take printheads apart because they should be changed when needed.

I think one thing they should do is separate people who are new to the industry from seasoned techs. When I did Xerox training, there were only 6 or 7 people and that was spread out into 5 different classes. Everyone had been in the industry at least 10 years. Instructor did an excellent job. Pretty much gave me a machine, showed me how to use the Xerox manuals and said "I'll be over there if you have questions.

**blackcat4866** · 10-17-2015, 04:03 AM

Re: Ricoh training

The last time I was in Konica Minolta classroom training I was paired up with the 18yr old kid with 3 weeks experience, and the aroma of booze escaping his pores. I think the idea was that the newbie would get a little additional assistance. As it turned out, when we had a lab exercise to do, he took the whole hour to take his turn, and I spent the remaining time trying to get the machine functional for the next exercise.

I did not have the worst partner though. One gentleman fried three digital meters in one day. =^..^=

**ZOOTECH** · 10-17-2015, 05:14 AM

Re: Ricoh training

Originally posted by blackcat4866

I did not have the worst partner though. One gentleman fried three digital meters in one day. =^..^=

He was probably a salesman for Fluke.

**fixthecopier** · 10-17-2015, 11:29 AM

Re: Ricoh training

Originally posted by blackcat4866

The last time I was in Konica Minolta classroom training I was paired up with the 18yr old kid with 3 weeks experience, and the aroma of booze escaping his pores. I think the idea was that the newbie would get a little additional assistance. As it turned out, when we had a lab exercise to do, he took the whole hour to take his turn, and I spent the remaining time trying to get the machine functional for the next exercise.

I did not have the worst partner though. One gentleman fried three digital meters in one day. =^..^=

Years ago when my contract on base grew, the shop hired an idiot to help out. He had one of those online degrees in electronic maintence. The first classroom training they sent him to was for Ricoh color printers. He fried the classroom machine and Ricoh ask that he not be sent back.

Ricoh training

Ricoh training

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment