Cannot configure RICOH MPC4000 Scan to Email with Comcast Business Class

[Guest]

I have a customer who recently changed ISPs (to Comcast) and can no longer scan to email...
>SMTP server: smtp.comcastbiz.net
>Port number: 587

DNS, Gateway and Subnet Mask, and Authentication info (user name and PW) all verified numerous times to no avail. ALSO "Auto Specify Sender Name" is ON...

The device is pingable from a computer and I can ping the computer from the device but when I try "Connection Test" in DNS or SMTP it fails. Comcast is being ABSOLUTELY NO HELP! They only have offered 1 SMTP address and port number.

Is there a work around???

Has anyone else had this issue with Comcast??

Thanks,
Mike

[copyman20]

sounds like a gateway or DNS problem. Put the copier in to DHCP mode, then see if the info you got from the customer matches the setting that you get when DHCP is turned on. Also, while its on DHCP, see if you can get a good connection test to the SMTP.

I have see Routers that will not allow devices that are outside the DHCP scope to get out to the internet.

Good luck

[zed255]

open a command prompt and use the following:

ipconfig /all

Take note of the client PC's Gateway and DNS and use those in the copier. If you cant connect to the DNS then either the gateway is wrong or the DNS settings are wrong, either way the SMTP server will be unreachable.

You can always ping the SMTP server too to get it's IP address:

ping smtp.comcastbiz.net

Put the returned IP into the smtp server field on the copier, if it works then DNS isn't resolving the name, if not then recheck gateway.

[ragajungle]

Zed, that was the first thing I did. I should have mentioned that there is a Fiery on this device. The fiery is exclusive for scan to folder and printing. The embedded RICOH scanner used to work until they switched ISPs. I will try to enable DHCP next and see what it gets and compare to the end users kiosks.. Thanks for the great input all.

[ragajungle]

Bump any other suggestions?

[archer007]

I'm also having trouble getting email to work on a MP C4000 Ricoh. It will deliver internal email correctly, but gives a generic error message when I try to email out of the domain. It could be the Exchange configuration, but I'm not sure.

[jonhiker]

I'm also having trouble getting email to work on a MP C4000 Ricoh. It will deliver internal email correctly, but gives a generic error message when I try to email out of the domain. It could be the Exchange configuration, but I'm not sure.

you are correct, it is an Exchange setting. the admin has to set a receive connector to allow the copier to email outside of the domain. i have seen this set up this way many times. in these cases, the IT dept has decreed that they can only scan to internal emails and then be forwarded outside the domain.