Hi All! I Got This Weird Problem On Printing Excel Using Dc 400.i Try To Print All Sheet In Excel And Default The Tray To Tray 4 But As I Print Out The Sheets The Tray Jumps To Tray 4 Then Tray 1..try To Do Possible Settings But Can't Find The Solution..can Anybody Help????
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excel
Sounds like one of the sheets has a different print size / page size from the others. Check File>Print Area, or File>Page Setup for each sheet in the book. Assure the Print Area will fit on the select paper size or that the paper size under Page Setup is what you are expecting. Is there a different size paper in the tray it jumps to? Try leaving the tray it jumps to open and look at what size paper the copier asks for when it stops because the tray is open.I will not give you service manuals or firmware. -
well!!it is quite complicated to explain but i managed to convince my customer on the copier setting anyway thank to u bro!!Comment
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Sorry I missed this original post. Let me back this up and make these issues easier to deal with.
MFP's and printers are basically dumb dot printers. That means they will print anything they understand anywhere they can. What does that mean? It means that if a printer is pulling from tray 4, then tray 1, then tray 6, etc., it is because they are being told to act that way in the data stream.
Exceptions to this would include a data stream that does not specify any paper tray settings. Most MFP's, being copier based, know how to deal with a letter size page because they "know" which tray(s) have letter size paper in them due to mechanical input from the tray itself or via settings input by an operator.
For example, if a data stream coming into the printer 'says' to print on letter-size paper and does not provide a command to specify a tray, the copier engine looks for ANY letter-size paper (not marked as 'special') and prints from there.
Sure you might have trouble telling your customers this, so I gave up trying years ago. I simply analyze the raw print job and show them where the issue is. Most just gave me the famous "deer-in-the-headlights" look. But I put it back on their organization to solve. Subsequent calls resulted in bills for them.
I am available to analyze data streams for a nominal fee.
You can present the written results ("evidence") of my investigation to your customer, we can do it together, or I can do it alone. I'm concise and professional.
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Now, that was no lie!
That was a specification!!!
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