Authenication error #839 using Gmail

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  • RHodg57
    Trusted Tech

    100+ Posts
    • Dec 2013
    • 191
    #1

    Authenication error #839 using Gmail

    Anyone else been having problems lately with customers using gmail for Scan to Email?

    I have seen this more often now and switched customers over to a yahoo account to solve the

    problem. Is there any other freebie email services out there for the copiers that do not allow

    you to change port numbers? I have used GMX mail and it usually works. I ran into a problem

    with a customer that uses AT&T Uverse as their internet provider and from what I have read

    they block port 25.
    Tags: None
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16084
      #2
      Re: Authenication error #839 using Gmail

      Posted by
      monkeypet

      SOLVED: canon printer scan to email

      I am sure that people will run into this. On the canon imageCLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working. Summary is to change the SMTP port to 587 and use your smtp auth set to your comcast login. The default port 25 won't work and port 465 won't work.

      Here is how:

      0. configure the management name/pin.
      1. login as management to the the web UI browser, http://printer-ip/
      2. change the SMTP TX port to 587, find it at System Settings -> network Settings -> TCP/IP Settings -> port No. Settings
      3. Enter the info in E-Mails Settings System Settings -> network Settings -> E-Mail Settings
      SMTP Server Addess: smtp.comcast.net
      E-Mail Address: your@address
      Check Use SMTP Auth
      Enter your username: your@comcast.net
      Check Set/Change Password
      Password: Your password.
      4. Instruction says to power cycle for the new settings, do it.

      Good Luck!
      ================================================== ======

      Monkeypet,

      You Rock!

      That worked perfectly. Thank you so very much!!! My Canon MF8380Cdw works perfectly!!!
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • RHodg57
          Trusted Tech

          100+ Posts
          • Dec 2013
          • 191
          #3
          Re: Authenication error #839 using Gmail

          Unfortunately the Canon IR1025, Canon IRC1030 and some others do not allow

          you to change port numbers. GMX mail works still on port 25 but not sure for

          how much longer. I have set some customers up with IR Toolbox or with Scan

          to file so they can attach files to whatever email they use on their computers.

          We use email through GoDaddy and it still uses port 25 but there is a charge for

          using that service that customers would not pay.

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