Papercut IR C5550 MEAP install

[Southside]

So we've been rolling out Papercut within in the firm with great success but we've hit a stumbling block of late. So we're trying to install the Canon MEAP Gen3+ license on these two identical Canon IR C5550 copiers and we get the same outcome. We generate the license off the Canon portal, install via the remote GUI and after the reboot, both copiers will not allow us to login using the default 7654321 ID and Pin! Only way to get back is via the Service menu and enabling the MEAPSAFE option. So far we've tried to overcome this issue by upgraded the firmware on the copier to the current and re-install the MEAP license but we get the same result. As far as we're aware, no Pin or ID has ever been set and users used to simply print to the print queue and collect the prints off the copier.

Anyone have any ideas?

[johnyb]

Re: Papercut IR C5550 MEAP install

The device will take the Papercut admin details, just like Uniflow does.

[Southside]

Re: Papercut IR C5550 MEAP install

The device will take the Papercut admin details, just like Uniflow does.

This is the prompt in question

[onlyinnewfoundland]

Re: Papercut IR C5550 MEAP install

I'm pretty sure since 3rd gen came out, it won't let you access admin controls via remoteUI without changing the default admin password to something other than 7654321.

There is a setting under management settings to allow the default PIN for login via web interface, but I usually change it.

Try that first.

[diedux]

Re: Papercut IR C5550 MEAP install

onlyinnewfoundland put you on a right track. Set Manager ID and Pin before installing an app.
Canon_Pcut.JPG

[Southside]

Re: Papercut IR C5550 MEAP install

Thank you @diedux & @onlyinnewfoundland but it was exactly that!

All sorted and PaperCut is working now

[patlider]

Hello,
I have Canon ImageRunner C3326i that I have deployed PaperCut pcmf-setup-24.1.3.71485 to manage.
I tried to generate the license from the LAN (Licence Acces Number) available in the folder C:\Program Files\PaperCut MF\providers\hardware\canon\[EMEA]

Here is the site where I am trying to generate the license: https://asd-pub-an18.srv.ygles.com/web/licenses

When I insert the LAN and follow the procedure to download the license, I have the Error message from Software Distribution/License Management site:
"The MEAP product you purchased cannot be used with the devices for one or more entered [Device Serial Numbers]. Check the [Device Serial Numbers]."


The serial number of my canon is 4ND04024 (MADE IN THAILAND)

See attached document

I look forward to receiving your feedback.