c3525 II admin password

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  • ReproKev
    Trusted Tech

    250+ Posts
    • Feb 2009
    • 273
    #1

    c3525 II admin password

    Can't get past admin user name and password.

    I've upgraded firmware through service mode updater. Did a PWD-CLR and MMI clear in service mode multiple times (before and after firmware update) - no fix. Settings are all cleared (at least the ones I can get to), but it doesn't accept the 7654321 code input in both fields like every other machine I've worked on.

    One thing I did notice, is a small lock icon on the control panel next to the status monitor icon in bottom left corner. pic attached.
    IMG_4018.jpg

    I'd rather not have to reset DCCon or MNCon if I don't have to.

    Any suggestions?

    Also, just got this in from a wholesaler with only 15K on it....looks practically new. No history on it, but no error codes in history, just a few adf jams.
    Tags: firmware, history, icon, mode, password
    • 20 year tech
      Senior Tech

      500+ Posts
      • May 2014
      • 580
      #2
      Re: c3525 II admin password

      The lock symbol indicates an encryption kit installed I believe, as far as the admin password try using administrator and leave the password blank, have seen that work after a pw clear before, good luck

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 8093
          #3
          Re: c3525 II admin password

          Originally posted by ReproKev
          Can't get past admin user name and password.

          I've upgraded firmware through service mode updater. Did a PWD-CLR and MMI clear in service mode multiple times (before and after firmware update) - no fix. Settings are all cleared (at least the ones I can get to), but it doesn't accept the 7654321 code input in both fields like every other machine I've worked on.

          One thing I did notice, is a small lock icon on the control panel next to the status monitor icon in bottom left corner. pic attached.
          [ATTACH=CONFIG]54418[/ATTACH]

          I'd rather not have to reset DCCon or MNCon if I don't have to.

          Any suggestions?

          Also, just got this in from a wholesaler with only 15K on it....looks practically new. No history on it, but no error codes in history, just a few adf jams.
          Default should be:

          Administrator
          7654321
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

            Comment

            • dekoster
              Technician
              • Aug 2012
              • 84
              #4
              Re: c3525 II admin password

              Originally posted by ReproKev
              [ATTACH=CONFIG]54418[/ATTACH]

              Username is Administrator


              then the password 7654321 that's it

                Comment

                • ReproKev
                  Trusted Tech

                  250+ Posts
                  • Feb 2009
                  • 273
                  #5
                  Re: c3525 II admin password

                  Originally posted by copier tech
                  Default should be:

                  Administrator
                  7654321
                  That took care of it. Thanks.

                  I wonder why I never ran into that before? I've always just used 7654321 in both fields with no problems.

                    Comment

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