Canon iR-ADV C357 - PaperCut - blank white screen

[Southside]

We have a Canon iR-ADV C357 with the PaperCut Gen3+ MEAP v1.1.0 installed and fully enrolled into Papercut. The issue occurs when the user presents their pass to the reader and what should happen is that the system should log you in and present the functions available to you, but instead you get a blank white screen. This is an intermittent issue and only happens now and again but it's annoying. Not tested with using username and password but I'm assuming we should see the same result.

We recently updated the version of the MEAP in hope that this would help but it hasn't and we have 2 copiers same model displaying this issue. Both copiers are running the latest firmware.

Any ideas?

[Venom]

Re: Canon iR-ADV C357 - PaperCut - blank white screen

The Paper Cut Server needs a newer version

[Southside]

Re: Canon iR-ADV C357 - PaperCut - blank white screen

The Paper Cut Server needs a newer version

We just recently upgraded to Version: 22.0.9 (Build 65766) and we also installed the newer Canon embedded software (jar) from this version

[MrFred]

Re: Canon iR-ADV C357 - PaperCut - blank white screen

Known issue CDSS-2566 Known issues with PaperCut MF, NG, Hive, Pocket and Mobility Print | PaperCut

Fiddle with the device TLS settings as described in the link above and you should be good.