Canon imagerunner adv DX C5840i, no cyan color

[Canon_Lofoten]

Hello.
Have an ir-adv DX C5840 without cyan color.
Test print PG 10 shows black, magenta and yellow.
Cyan is white.
There is a bit of a crisis since we are approaching May 17,
Norwegian flags in red white and blue are not the same in red white and white :-)
Hope someone can help me asap.

Best regards

Gunnar
Lofoten in Norway

[chubblies]

Re: Canon imagerunner adv DX C5840i, no cyan color

Basics needed here. Check developer for coverage, wrap charge roller with tape to block charge in that area to see if you get a solid band, stop mid run and see if there is a image on transfer belt, etc etc.

[Canon_Lofoten]

Re: Canon imagerunner adv DX C5840i, no cyan color

Basics needed here. Check developer for coverage, wrap charge roller with tape to block charge in that area to see if you get a solid band, stop mid run and see if there is a image on transfer belt, etc etc.

Thanks. Will drive out to the customer tomorrow, it's 80 km to drive out there.
Had the same error on the iR-Adv C5235 a few years ago. That machine had two lasers,
crossed them and the error moved from one color to another. The iR-Adv DX C5840 has all the lasers in the same unit.

[Canon_Lofoten]

Re: Canon imagerunner adv DX C5840i, no cyan color

Hi.
Arrived at the customer yesterday, took a test print PG 10.
Then everything was ok, tried several prints in colour.
Checked both Transfer unit, Laser unit, drums and Developer.
Didn't find anything abnormal.
Thanks for the help :-)
Best regards, and have a nice weekend
Gunnar