Canon IR C5180 "Default Key Corrupted or Invalid"

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • chrisser1
    • Apr 2025
    #1

    [Error Code] Canon IR C5180 "Default Key Corrupted or Invalid"

    I have an image runner IR C5180 with "default key is corrupted or invalid" message. It is a new acquisition to our shop. Had no problem with initial installation and everything works fine but now I am getting the above message. I have attempted to apply other fixes posted in this forum. When I tried to use additional functions>system settings>network settings>tcp/ip settings>certificate settings>, I get as far as the step to have me erase the default key and get the following message: "Cannot delete the default key because it is in use by SSL or other settings. Check the settings". When I go into service mode (Copier>Function>Clear>) I have no option for CA-Key. Does anyone have any suggestions.

    thanks, Chris
    Tags: canon, clear, copier, delete, image, key, network, service, system, tcp/ip
    • charm5496
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2008
      • 2387
      #2
      1. Enter service mode * 2 8 * > * 2, for level 2
      2. Copier > Function > Clear > highlight CA Key - press OK.
      3. Power copier off, then back on - Default Key is Corrupt message should clear.
      Accidents don't just happen. They must be carelessly planned.

        Comment

        • chrisser1
          #3
          The problem is, as I mentioned before, I do not have the CA Key option in service mode to choose.

            Comment

            • zoraldinho
              teacher-guide-expert-guru

              Site Contributor
              2,500+ Posts
              • Mar 2008
              • 4998
              #4
              *level 2
              If it ain't broke, don't fix it
              A picture is worth a thousand words

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16084
                  #5
                  Originally posted by chrisser1
                  The problem is, as I mentioned before, I do not have the CA Key option in service mode to choose.


                  1) Start up your [SERVICE MODE] Level 1
                  2) Start-up of level 2 of [SERVICE MODE]
                  press [*] add function button again. Then, by pressing #2 button on control panel, the screen is displayed.
                  ir3200control_panel.jpg
                  OK.JPG
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • charm5496
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Apr 2008
                      • 2387
                      #6
                      Originally posted by charm5496
                      1. Enter service mode * 2 8 * > * 2, for level 2
                      2. Copier > Function > Clear > highlight CA Key - press OK.
                      3. Power copier off, then back on - Default Key is Corrupt message should clear.
                      Originally posted by chrisser1
                      The problem is, as I mentioned before, I do not have the CA Key option in service mode to choose.
                      The answer was there all along....good luck!!
                      Accidents don't just happen. They must be carelessly planned.

                        Comment

                        • chrisser1
                          #7
                          I was able to get into level 2 service mode and cleared the CA Key. The message is gone. Thank you for your assistance.

                          Chris

                            Comment

                            • teckat
                              Field Supervisor

                              Site Contributor
                              10,000+ Posts
                              • Jan 2010
                              • 16084
                              #8
                              Originally posted by chrisser1
                              I was able to get into level 2 service mode and cleared the CA Key. The message is gone. Thank you for your assistance.

                              Chris
                              Just a note/
                              There was a Firmware update that addresses this CA Key issue                               false message
                              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                                Comment

                                • Pagal
                                  #9
                                  Re: Canon IR C5180 "Default Key Corrupted or Invalid"

                                  Originally posted by chrisser1
                                  I have an image runner IR C5180 with "default key is corrupted or invalid" message. It is a new acquisition to our shop. Had no problem with initial installation and everything works fine but now I am getting the above message. I have attempted to apply other fixes posted in this forum. When I tried to use additional functions>system settings>network settings>tcp/ip settings>certificate settings>, I get as far as the step to have me erase the default key and get the following message: "Cannot delete the default key because it is in use by SSL or other settings. Check the settings". When I go into service mode (Copier>Function>Clear>) I have no option for CA-Key. Does anyone have any suggestions.

                                  thanks, Chris
                                  really Works

                                    Comment

                                    • zoraldinho
                                      teacher-guide-expert-guru

                                      Site Contributor
                                      2,500+ Posts
                                      • Mar 2008
                                      • 4998
                                      #10
                                      Re: Canon IR C5180 "Default Key Corrupted or Invalid"

                                      Originally posted by Pagal
                                      really Works

                                      Of course it work.This is a serious forum!

                                      forums.jpg
                                      If it ain't broke, don't fix it
                                      A picture is worth a thousand words

                                        Comment

                                        • niyaskarimba
                                          Trusted Tech
                                          • Sep 2014
                                          • 110
                                          #11
                                          Re: Canon IR C5180 "Default Key Corrupted or Invalid"

                                          Originally posted by chrisser1
                                          I have an image runner IR C5180 with "default key is corrupted or invalid" message. It is a new acquisition to our shop. Had no problem with initial installation and everything works fine but now I am getting the above message. I have attempted to apply other fixes posted in this forum. When I tried to use additional functions>system settings>network settings>tcp/ip settings>certificate settings>, I get as far as the step to have me erase the default key and get the following message: "Cannot delete the default key because it is in use by SSL or other settings. Check the settings". When I go into service mode (Copier>Function>Clear>) I have no option for CA-Key. Does anyone have any suggestions.

                                          thanks, Chris
                                          Check level 2....copier-function-clear-CA key

                                            Comment

                                            • zoraldinho
                                              teacher-guide-expert-guru

                                              Site Contributor
                                              2,500+ Posts
                                              • Mar 2008
                                              • 4998
                                              #12
                                              Re: Canon IR C5180 "Default Key Corrupted or Invalid"

                                              Originally posted by niyaskarimba
                                              Check level 2....copier-function-clear-CA key
                                              01-27-2011

                                              .................... free-laughing-smiley-emoticon.gif
                                              If it ain't broke, don't fix it
                                              A picture is worth a thousand words

                                                Comment

                                                Previous template Next
                                                Working...