how to repair the error code 602-003

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  • adhy
    Trusted Tech

    100+ Posts
    • Feb 2011
    • 109

    #1

    [Error Code] how to repair the error code 602-003

    for all senior tech, i had problem with ir 6000 that got error 602-003, i've been reset and defrag this machine i check the ide cable but no result. hoping help to this problem.
  • jacky
    Technician

    50+ Posts
    • Jun 2009
    • 61

    #2
    Do u try to change the HDD or re-format the system firmware?

    Comment

    • zoraldinho
      teacher-guide-expert-guru

      Site Contributor
      2,500+ Posts
      • Mar 2008
      • 4998

      #3
      Originally posted by adhy
      for all senior tech, i had problem with ir 6000 that got error 602-003, i've been reset and defrag this machine i check the ide cable but no result. hoping help to this problem.

      E602-0003



      The data address registered on the HD is not consistent with the data. (Write-abort error on HD sector)
      (Note) Partitions on iR machine

      1) Image storage area

      Saves and stores image data.
      2) General-purpose file storage area

      Stores user setting data, various log data, PDL spool data, and image data address.
      3) PDL-related file storage area

      Stores font data for printers.
      4) Firmware storage area

      Stores system software.



      (a) If write to the image storage area was aborted

      A function is implemented to fix a write-abort error in the image storage area, which automatically
      repairs the error after power is turned off and switched on again. (The function writes dummy data
      at locations specified by the data pointer to fix address-data inconsistency.)
      If a write-abort error occurred in the image storage area and E602-0003 is output, turn off the main
      power and then turn it on again to fix the error.

      (b) If write to other areas than the image storage area was aborted


      If write to other areas than the image storage area was aborted, the automatic recovery function is
      unable to fix it. Follow the procedure below to manually recover the sector.

      (i) If the machine can be entered service mode

      - Enter service mode and set "0" for COPIER > FUNCTIONS > SYSTEM > HD-CHECK.
      (This will check and recover the entire sectors on the HD.) (This takes about 20 to 40 minutes
      depending on the HD capacity.)
      - After executing HD-CHECK, turn the power off and turn it on again to check that the HD
      starts up normally. If the HD fails to start up, set "1" and then "2" for HD-CLEAR.
      ("1" initializes the image storage area; "2" the general-purpose file storage area.)
      - After recovering from the write-abort error, reinstall system software.
      (ii) If the machine cannot enter service mode

      E602-0003 may appear after power-on on a machine in a state incapable of entering service mode.
      (This occurs if write-abort error is detected during self-diagnosis after power-on.)
      In this case, turn on the main power while holding down digit keys 1 and 9 at the same time.
      This activates a function that is equivalent to setting "0" for HD-CHECK in service mode.
      After calling up the function, see "If the machine can enter service mode" above and do as you do after
      entering service mode.

      (1) Causes of write-abort errors

      As a rule, write-abort error results from inconsistency between the address (data pointer) and the data.
      The address-data consistency is broken by turning power off at illegal timings.
      iR machines access their HD at the timings below, not to mention when copying and/or writing of PDL data.
      If the main power is turned off coinciding with any of the following events, the E602-0003 error occurs.
      i) 150 ms of initial process within 1 minute after a job
      An iR machine performs internal process in the main unit for a duration of 150 ms at undetermined timing
      within 1 minute after completion of a copy/fax/print job. (During the internal process in the main unit, the
      controller accesses the image data address files on the HD.)
      At what point in the 1-minute time span the process starts is undetermined. If the main power is turned on
      during the 150 ms, The E602-0003 code may appear when the power is turned on next time.
      ii) 19 ms of inquiry from NetSpot
      If an inquiry for job history information is sent from NetSpot on a PC to the copier, the HD makes writing
      operation for about 19 ms. Turning off the main power within this duration may cause E602-0003 when
      the power is turned on next time.
      iii) Operation of remote UI
      The HD makes writing operation also when remote UI is working. Turning off the main power within the duration
      may cause E602-0003 when the power is turned on next time

      Cautions :

      (1) Note 1: Automatic recovery from write-abort error in the image storage area by main power off/on
      This function is supported by the following versions of system software.
      iR5000: v15.xx or later (v14.02 and previous versions sometimes took an E602-0003 error for an E602-0001
      error. -> Official release is scheduled in late February in 2002 and Beta version will be released in late
      December.)
      iR2200: v6.01 or later
      iR8500: v7.01 or later
      Other models: Initial mass-production versions
      (2) Note: Recovery of sectors by holding down 1+9 during power-on
      This function is supported by the following versions of boot ROM.
      iR5000: v13.53 -> Release is scheduled in early December in 2001.
      Other models: v7.25
      If it ain't broke, don't fix it
      A picture is worth a thousand words

      Comment

      • zoraldinho
        teacher-guide-expert-guru

        Site Contributor
        2,500+ Posts
        • Mar 2008
        • 4998

        #4
        ir6000-018.pdf
        If it ain't broke, don't fix it
        A picture is worth a thousand words

        Comment

        • CT Copier Repair
          Trusted Tech

          250+ Posts
          • Mar 2010
          • 304

          #5
          replace hdd and reload system software

          Comment

          • nizam
            Technician
            • Mar 2011
            • 40

            #6
            E 602-003

            i have same error. BOOOT ROM of the system

            Comment

            • zoraldinho
              teacher-guide-expert-guru

              Site Contributor
              2,500+ Posts
              • Mar 2008
              • 4998

              #7
              Originally posted by nizam
              i have same error. BOOOT ROM of the system

              Teckat like to say:

              coffe.jpg
              If it ain't broke, don't fix it
              A picture is worth a thousand words

              Comment

              • Simons
                Trusted Tech
                • Jun 2008
                • 490

                #8
                Geeze Its an old machine, replace the hard drive.

                Comment

                • petrus
                  Trusted Tech

                  100+ Posts
                  • Feb 2008
                  • 155

                  #9
                  yeh!!! Zorald good idea, after smell the coffee, drink it and then U change the hdd,.no more pain......

                  Comment

                  • adhy
                    Trusted Tech

                    100+ Posts
                    • Feb 2011
                    • 109

                    #10
                    e602-003

                    Originally posted by zoraldinho
                    E602-0003



                    The data address registered on the HD is not consistent with the data. (Write-abort error on HD sector)
                    (Note) Partitions on iR machine

                    1) Image storage area

                    Saves and stores image data.
                    2) General-purpose file storage area

                    Stores user setting data, various log data, PDL spool data, and image data address.
                    3) PDL-related file storage area

                    Stores font data for printers.
                    4) Firmware storage area

                    Stores system software.



                    (a) If write to the image storage area was aborted

                    A function is implemented to fix a write-abort error in the image storage area, which automatically
                    repairs the error after power is turned off and switched on again. (The function writes dummy data
                    at locations specified by the data pointer to fix address-data inconsistency.)
                    If a write-abort error occurred in the image storage area and E602-0003 is output, turn off the main
                    power and then turn it on again to fix the error.

                    (b) If write to other areas than the image storage area was aborted


                    If write to other areas than the image storage area was aborted, the automatic recovery function is
                    unable to fix it. Follow the procedure below to manually recover the sector.

                    (i) If the machine can be entered service mode

                    - Enter service mode and set "0" for COPIER > FUNCTIONS > SYSTEM > HD-CHECK.
                    (This will check and recover the entire sectors on the HD.) (This takes about 20 to 40 minutes
                    depending on the HD capacity.)
                    - After executing HD-CHECK, turn the power off and turn it on again to check that the HD
                    starts up normally. If the HD fails to start up, set "1" and then "2" for HD-CLEAR.
                    ("1" initializes the image storage area; "2" the general-purpose file storage area.)
                    - After recovering from the write-abort error, reinstall system software.
                    (ii) If the machine cannot enter service mode

                    E602-0003 may appear after power-on on a machine in a state incapable of entering service mode.
                    (This occurs if write-abort error is detected during self-diagnosis after power-on.)
                    In this case, turn on the main power while holding down digit keys 1 and 9 at the same time.
                    This activates a function that is equivalent to setting "0" for HD-CHECK in service mode.
                    After calling up the function, see "If the machine can enter service mode" above and do as you do after
                    entering service mode.

                    (1) Causes of write-abort errors

                    As a rule, write-abort error results from inconsistency between the address (data pointer) and the data.
                    The address-data consistency is broken by turning power off at illegal timings.
                    iR machines access their HD at the timings below, not to mention when copying and/or writing of PDL data.
                    If the main power is turned off coinciding with any of the following events, the E602-0003 error occurs.
                    i) 150 ms of initial process within 1 minute after a job
                    An iR machine performs internal process in the main unit for a duration of 150 ms at undetermined timing
                    within 1 minute after completion of a copy/fax/print job. (During the internal process in the main unit, the
                    controller accesses the image data address files on the HD.)
                    At what point in the 1-minute time span the process starts is undetermined. If the main power is turned on
                    during the 150 ms, The E602-0003 code may appear when the power is turned on next time.
                    ii) 19 ms of inquiry from NetSpot
                    If an inquiry for job history information is sent from NetSpot on a PC to the copier, the HD makes writing
                    operation for about 19 ms. Turning off the main power within this duration may cause E602-0003 when
                    the power is turned on next time.
                    iii) Operation of remote UI
                    The HD makes writing operation also when remote UI is working. Turning off the main power within the duration
                    may cause E602-0003 when the power is turned on next time

                    Cautions :

                    (1) Note 1: Automatic recovery from write-abort error in the image storage area by main power off/on
                    This function is supported by the following versions of system software.
                    iR5000: v15.xx or later (v14.02 and previous versions sometimes took an E602-0003 error for an E602-0001
                    error. -> Official release is scheduled in late February in 2002 and Beta version will be released in late
                    December.)
                    iR2200: v6.01 or later
                    iR8500: v7.01 or later
                    Other models: Initial mass-production versions
                    (2) Note: Recovery of sectors by holding down 1+9 during power-on
                    This function is supported by the following versions of boot ROM.
                    iR5000: v13.53 -> Release is scheduled in early December in 2001.
                    Other models: v7.25


                    #dear sir thanks for your respons on my post, i did the suggestion above but the problem persist i'm going to replace the hdd but hdd on the store/market is without the system/firmware.another senior tech told me to reload the hdd system software but i haven't the system software. did any body tell me where i can get the system software?

                    Comment

                    • turkeyfoot
                      Technician

                      50+ Posts
                      • Oct 2008
                      • 66

                      #11
                      Pull the hd, put it in an enclosure and format it using windows and fat32. Then do an allformat and system firmware.


                      Originally posted by adhy
                      #dear sir thanks for your respons on my post, i did the suggestion above but the problem persist i'm going to replace the hdd but hdd on the store/market is without the system/firmware.another senior tech told me to reload the hdd system software but i haven't the system software. did any body tell me where i can get the system software?

                      Comment

                      • adhy
                        Trusted Tech

                        100+ Posts
                        • Feb 2011
                        • 109

                        #12
                        e602-003

                        Originally posted by turkeyfoot
                        Pull the hd, put it in an enclosure and format it using windows and fat32. Then do an allformat and system firmware.

                        did i must be formatting the hdd? and how about system software i never seen hows looks like.

                        Comment

                        • adhy
                          Trusted Tech

                          100+ Posts
                          • Feb 2011
                          • 109

                          #13
                          Originally posted by jacky
                          Do u try to change the HDD or re-format the system firmware?

                          every body teach me that i must reload the system software and firmware and i am gonna be lonely in this planet. heat me on head.

                          Comment

                          • turkeyfoot
                            Technician

                            50+ Posts
                            • Oct 2008
                            • 66

                            #14
                            Originally posted by adhy
                            did i must be formatting the hdd? and how about system software i never seen hows looks like.
                            If you dont know what Im saying then please dont attempt it. It hinges on alot of previous experience. You wouldnt be any worse off trying what I recommended though. (troll alert)

                            Comment

                            • adhy
                              Trusted Tech

                              100+ Posts
                              • Feb 2011
                              • 109

                              #15
                              Originally posted by turkeyfoot
                              If you dont know what Im saying then please dont attempt it. It hinges on alot of previous experience. You wouldnt be any worse off trying what I recommended though. (troll alert)

                              dear sir i 'm sorry about my behavior and my words. i just want you know that my english is very bad i just know a very very litle about english language. i'm from the third word(indonesia) i am a newcomer and my knowledge about machine copier is very view .i will write just what i know limited in my english knowledge . if you don't wanna reply me anymore i will understand and respect it. but i just want you know that i'm sory. greeting, god bless you.
                              Last edited by adhy; 04-05-2011, 07:57 AM.

                              Comment

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