How do you rank Canon, Xerox, Ricoh and Konica?

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  • modotech
    • Apr 2025

    #1

    How do you rank Canon, Xerox, Ricoh and Konica?

    Hi! How do you position those brands in a professional aspect? According to the quality? Printing speed? Price? After-sale service? Or the solutions that they provide?
    P.S. It's about the multifunctional printer
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16084

    #2
    Re: How do you rank Canon, Xerox, Ricoh and Konica?

    Originally posted by modotech
    Hi! How do you position those brands in a professional aspect? According to the quality? Printing speed? Price? After-sale service? Or the solutions that they provide?
    P.S. It's about the multifunctional printer
    CANON--CANON--CANON--CANON--CANON

    nothing left to say
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22917

      #3
      Re: How do you rank Canon, Xerox, Ricoh and Konica?

      ... what a surprise. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16084

        #4
        Re: How do you rank Canon, Xerox, Ricoh and Konica?

        article-new-ehow-images-a07-0v-66-federal-law-itemized-paycheck-deductions-800x800.jpgi_love_canon_hat-p148649715368530586enxqj_325.jpg
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16084

          #5
          Re: How do you rank Canon, Xerox, Ricoh and Konica?

          Canon U.S.A. Closes Out 2012 In Award-Winning Fashion

          This year, Canon was selected as one of Interbrand's 50 Best Global Green Brands 2012 (ranking number 29) while also placing among the top five companies in the computer industry on Fortune magazine's 2012 World's Most Admired Companies list.


          Additional key awards and industry recognitions received by Canon include the PCMag.com Readers' Choice Award for Service and Reliability
          in the digital camera and printer categories for the ninth consecutive year, and for camcorders for the past two years; placement in the Leaders Quadrant of the 2012 Gartner Magic Quadrant for Managed Print Services Worldwide1 report; and for the fourth consecutive year, BenchmarkPortal's2 Center of Excellence certification, demonstrating Canon's dedication to providing comprehensive service and support to customers.
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • DAG COPIERS & COMPUTERS
            Senior Tech

            500+ Posts
            • Oct 2010
            • 860

            #6
            Re: How do you rank Canon, Xerox, Ricoh and Konica?

            Originally posted by modotech
            Hi! How do you position those brands in a professional aspect? According to the quality? Printing speed? Price? After-sale service? Or the solutions that they provide?
            P.S. It's about the multifunctional printer
            This is a debatable topic,...a 'hot potato' in hand. Opinions differ & vary among both consumers and professionals alike. I have worked for both Canon and Mita, before the latter merged with Kyocera. Based on your parameters above, I would stake my money on KM products! The kyocera-Mita machines are really Robust and Reliable,very good copy qualities. The parts are very durable and long lasting with very low failure rate. Fake toner is rare! All good things come at a price though! Both the machines & parts are quite expensive, but worth every cent. I occasionally still service & repair them, I interact daily with their local techs here & compare notes...easy maintenance.
            In my country here big organizations & government departments are all swapping their other machines for KM.
            That is my view. As the saying goes, '' If you don't visit other people's home you think your mother is the best cook''. Wait for other opinions.

            Comment

            • Brian8506
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2009
              • 1658

              #7
              Re: How do you rank Canon, Xerox, Ricoh and Konica?

              I still think Eskofot is going to make a return in a big way. Wasn't it their machine that talked? Thats gotta garner some votes.

              Comment

              • Gamut
                Trusted Tech

                Site Contributor
                100+ Posts
                • Jul 2008
                • 216

                #8
                Re: How do you rank Canon, Xerox, Ricoh and Konica?

                Canon crap quality on monocomponent toner machines, Good high volume.
                Xerox crap after sales service, (UK)
                Konica crap low/mid volume machines, Good high volume.
                Ricoh sort of average on all counts.


                That is my view. As the saying goes, '' If you don't visit other people's home you think your wife is the best in bed......''. Wait for other opinions.
                Last edited by Gamut; 11-17-2012, 09:14 PM. Reason: add content

                Comment

                • collme
                  Ricoh tech

                  Site Contributor
                  100+ Posts
                  • Apr 2010
                  • 221

                  #9
                  Re: How do you rank Canon, Xerox, Ricoh and Konica?

                  Originally posted by teckat
                  Canon U.S.A. Closes Out 2012 In Award-Winning Fashion This year, Canon was selected as one of Interbrand's 50 Best Global Green Brands 2012 (ranking number 29) while also placing among the top five companies in the computer industry on Fortune magazine's 2012 World's Most Admired Companies list.


                  Additional key awards and industry recognitions received by Canon include the PCMag.com Readers' Choice Award for Service and Reliability
                  in the digital camera and printer categories for the ninth consecutive year, and for camcorders for the past two years; placement in the Leaders Quadrant of the 2012 Gartner Magic Quadrant for Managed Print Services Worldwide1 report; and for the fourth consecutive year, BenchmarkPortal's2 Center of Excellence certification, demonstrating Canon's dedication to providing comprehensive service and support to customers.
                  Yeah but Panasonic ranked no 6 in the Interbrand's 50 Best Global Green Brands 2012 but i would never buy one lol. All manufactures have thier good and bad models just some have more bad than good

                  Comment

                  • mrfixit
                    Senior Technician

                    50+ Posts
                    • Sep 2007
                    • 84

                    #10
                    Re: How do you rank Canon, Xerox, Ricoh and Konica?

                    Can't really say what's best but I am not a big Canon fan, they have kept the same boxes for years from the np series to the IR series 5000 and alike, and not a big fan of the smaller ones they came out with, 4570 and alike. Haven't seen the newest ones much but noticed they finally got rid of T/S wires. I thing Konica Minolta has the best color machines except for nvram issues, but the C350 series and alike were great machines. There black and whites sucked though and the color from the C352 on had some disappointing issues. Gamut, can I stop by your house and give you a second opinion.

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                    • Gamut
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • Jul 2008
                      • 216

                      #11
                      Re: How do you rank Canon, Xerox, Ricoh and Konica?

                      No need mrfixit, been there already and I'm sticking with my wife.............................

                      Comment

                      • canonbundy
                        Senior Tech

                        500+ Posts
                        • Jun 2012
                        • 607

                        #12
                        Re: How do you rank Canon, Xerox, Ricoh and Konica?

                        Originally posted by modotech
                        Hi! How do you position those brands in a professional aspect? According to the quality? Printing speed? Price? After-sale service? Or the solutions that they provide?
                        P.S. It's about the multifunctional printer
                        Wanna know how to blow the others away?

                        Show 'em a CANON

                        Comment

                        • V-P
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Apr 2011
                          • 679

                          #13
                          Re: How do you rank Canon, Xerox, Ricoh and Konica?

                          I would rank them the same way of the tittle thread.

                          Of course I am a Canon believer, but I guess it depends from group to group of machines.

                          And the "compare quality of wifes in bed theory " also stands (nice one)

                          Comment

                          • mjarbar

                            #14
                            Re: How do you rank Canon, Xerox, Ricoh and Konica?

                            I personally find Canon's easier to work on and use but the Konica C351 had/has great colour quality out of the box. Ricoh's I find very plasticy and disapointing. The rest I haven't used or worked on so cannot make a fair comment.

                            But all in all Canon for me.

                            Comment

                            • JustManuals
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2006
                              • 9865

                              #15
                              Re: How do you rank Canon, Xerox, Ricoh and Konica?

                              As many of you know, I am not a copier tech (but I did used to work on printers). From a service manual vendor's point of view I sell more Ricoh, K-M Bizhub and Kyocera than all other brands. I see very few Okidata manuals. That can be taken 2 ways, either they are very good or that there aren't too many out there. When I was out in the field I worked on a lot of Okidata machines, mostly wide format Dot Matrix printers.

                              HtH

                              Paul@justmanauls.com

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