Canon iR1020 - E019-0002 Error Code

[livewire]

Hi everybody,
My client has Canon iR1020, which gives me an error E019-0002
(Waster toner full detection sensor is faulty).
We have Service Manual.
The first thing I did was to change the drum unit (with old unit).
I tried to change SSSW-SW34 bit 0 and bit 1. Default settings are 00000000 for all bits.
Next step (from internet):
"If you have an error code E019 on the screen. Turn off the main power, wait 10 sec.
and turn power back on.
If you still have error code,
press "additional functions" key
press at the same time the "2" and "8" keys
press "additional functions" key
press "copier"
press "function"
press "clear"
press "ERR"
press "OK"
press "Reset" key 2 times
turn main power off for 10 sec.
turn main power on."
but without any result.
I replaced the waste toner sensor, but the problem remains.
Can I do something else before changing the DC Controller PCB?


Regards.

[bipc]

Re: Canon iR1020 - E019-0002 Error Code

hi, that error has the following description:
"The waste toner full state was detected continuously for five or more seconds while the main motor was turning"
and possible solutions:
- Check the connector of the waster toner full sensor.
- Replace the waste toner full sensor.
- Replace the DC controller PCB.

but according to all you've done to it and since the waste toner on that series is kept inside the drum unit have you tried a different Drum Unit? is it OEM? is the toner OEM? how many copies does it have of use? the sensor could be reading right and the drum have exceeded it's life expectancy and simply be full of waste toner, it wont cost nothing to check it, cheaper then the DC controller

[livewire]

Re: Canon iR1020 - E019-0002 Error Code

Hello bipc,
thanks for the reply.
Drum and toner are genuine Canon. Waste toner assembly is cleaned.
The machine is about 34,000 copies. Sensor definitely works because I switched it to that of READER ASSEMBLY (Scanner).
I was hoping to have another procedure to clear the error.
The only remaining DC Controller PCB.

Regards.

[Canuck]

Re: Canon iR1020 - E019-0002 Error Code

Don't press 2 and 8 simultaniously on this model. Additional functions,2,8,then additional functions again sequentially. Don't hold 2 and 8 down. This will get you in service mode

[livewire]

Re: Canon iR1020 - E019-0002 Error Code

Thanks Canuck,
will try this on Monday.

Regards.

[livewire]

Re: Canon iR1020 - E019-0002 Error Code

Hi everybody,

"Don't press 2 and 8 simultaniously on this model. Additional functions,2,8,then additional functions again sequentially. Don't hold 2 and 8 down. This will get you in service mode."

I tried the way you Canuck said, but the result is the same.

Regads

[DAG COPIERS & COMPUTERS]

Re: Canon iR1020 - E019-0002 Error Code

Hi everybody,

"Don't press 2 and 8 simultaniously on this model. Additional functions,2,8,then additional functions again sequentially. Don't hold 2 and 8 down. This will get you in service mode."

I tried the way you Canuck said, but the result is the same.

Regads

Crosscheck just once more, before you go in for the expensive DC controller; the wiring or connection between the waste toner sensor and the dc controller. It could be a loose contact issue.

[livewire]

Re: Canon iR1020 - E019-0002 Error Code

Hello everybody,
wiring between the waste toner sensor and the DC Controller PCB have been checked and are connected.
Do you have a part number on the DC Controller PCB 220V, for Europe (if relevant).
I have a parts catalog for iR 2018/2022/2025/2030 series.
I do not know if there is a difference in numbers between 20xx and 10xx series.

Thank you.

[Canuck]

Re: Canon iR1020 - E019-0002 Error Code

Hi everybody,

"Don't press 2 and 8 simultaniously on this model. Additional functions,2,8,then additional functions again sequentially. Don't hold 2 and 8 down. This will get you in service mode."

I tried the way you Canuck said, but the result is the same.

Regads

You must be doing something wrong. Thats how you get into service mode. Make sure you are pressing additional functions and not just asterick. Its right in the manual. Add func,2,8,add func...nothing held down

[livewire]

Re: Canon iR1020 - E019-0002 Error Code

do the following:


1.additional button
2.2 button
3.8 button
4.additional button


#SSSW, + button
#MENU, + button
#NUMERIC, + button
#SPECIAL, + button
#NCU, + button
#FAX, + button
#SCAN, + button
#PRINT, + button
#NETWORK, + button
#CODEC, + button
#SYSTEM, + button
#ACC, + button
#COUNTER, + button
#LMS, + button
#REPORT, + button
#DOWNLOAD, + button
#CLEAR, OK button
under clear menu
TEL&USER DATA, + button
SERVICE DATA, + button
COUNTER, + button
SOFT CNT, + button
TYPE, + button
HIST, + button
CARD, + button
ERR, OK button
E355, + button (Not used)
E719, OK button (Use it to clear the management information at the time of card reader removal)
#CLEAR MENU, OK button
PWD, + button

Regards

[livewire]

Re: Canon iR1020 - E019-0002 Error Code

Hi Everybody,

after replace DC Controller PCB, problem is solved.

[ahmad]

Re: Canon iR1020 - E019-0002 Error Code

Hi everybody,
My client has Canon iR1020, which gives me an error E019-0002
(Waster toner full detection sensor is faulty).
We have Service Manual.
The first thing I did was to change the drum unit (with old unit).
I tried to change SSSW-SW34 bit 0 and bit 1. Default settings are 00000000 for all bits.
Next step (from internet):
"If you have an error code E019 on the screen. Turn off the main power, wait 10 sec.
and turn power back on.
If you still have error code,
press "additional functions" key
press at the same time the "2" and "8" keys
press "additional functions" key
press "copier"
press "function"
press "clear"
press "ERR"
press "OK"
press "Reset" key 2 times
turn main power off for 10 sec.
turn main power on."
but without any result.
I replaced the waste toner sensor, but the problem remains.
Can I do something else before changing the DC Controller PCB?


Regards.

change d.c,