[Misc] Bizuhb C308 - Compact PDF Scan Issue

[Wayno]

Hi Everyone,

Has anyone here come across a poor quality scanning issue when using compact PDF on the Bizhub C308?

I have tried a combination of setting changes and loaded the latest firmware, no luck.

Images are faint and sometimes unreadable and distorted.

Hopefully someone can shed some light.

Thank you in advance.

[allan]

Re: Bizuhb C308 - Compact PDF Scan Issue

The other formats ok??

[DigiMan]

Re: Bizuhb C308 - Compact PDF Scan Issue

Interesting.
Didnt find anything relevant at KM.
I presume no problems at copying etc?

[mo0651]

Re: Bizuhb C308 - Compact PDF Scan Issue

The firmware update also includes some dipswitch changes. did you set those??

[allan]

Re: Bizuhb C308 - Compact PDF Scan Issue

Firmware release notes. Who reads those

Post a sample

[Wayno]

Re: Bizuhb C308 - Compact PDF Scan Issue

The other formats ok??

other formats are fine, only when using compact PDF.
unfortunately the customer needs to use compact PDF due to file restrictions on email.

[Wayno]

Re: Bizuhb C308 - Compact PDF Scan Issue

Interesting.
Didnt find anything relevant at KM.
I presume no problems at copying etc?

copying is fine. only when scanning using compact pdf.

[Wayno]

Re: Bizuhb C308 - Compact PDF Scan Issue

The firmware update also includes some dipswitch changes. did you set those??

please post.... when i received the firmware no one bundled the release notes for me.

[DigiMan]

Re: Bizuhb C308 - Compact PDF Scan Issue

The only thing "somewhat" related to your problem i found

C-E301 and others occur if documents of two pages or more are copied/scanned/received when the file type of an image is set to "compact PDF". [ERBJSL1500853057

but since you say your copy is ok im not sure,you dont get any error codes right?
Checked the history of error codes?
Also post a sample pic if you could please.

[CopyJunkie]

Re: Bizuhb C308 - Compact PDF Scan Issue

I want to say I ran into something exactly like this on a 4e series machine. We ended up increasing the resolution (I want to say 400dpi) and the quality was acceptable and the file size didn't increase too much. I'm just taking a guess here but I think it has to do with the Compression/Decompression process and it's interpreting the light spots as white.