Bizhub C360 the following functions can not be used because the scanner

[linakerd]

The following functions can not be used because the scanner is unavailable . Copy/Scan/Fax.

I had a machine that the junior was working on . Hes left the NVRAM off the board for a week . i got the machine back together but it it lost everything there must be a soft switch to switch the scanner back on but i cant find it anywhere . Ive put all the serial numbers in . and formatted the hard drive but still telling me scanner unavailable.

Thanks in advance

[Synthohol]

Re: Bizhub C360 the following functions can not be used because the scanner

1. Turn OFF the main power switch.
2. Turn main power switch ON while pressing the Utility/Counter key.
3. Touch [Trouble Reset].
4. Check to make sure that [OK] is displayed and it has been reset.
5. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.

[emujo2]

Re: Bizhub C360 the following functions can not be used because the scanner

I disagree. The message you are getting is because the MFP detected a problem in the scanning system. It gave the user the opportunity to continue usage without the scanning functions and the user said OK. If you were messing with the system board at the time my guess is you have a disconnected or poorly connected cable. Either way, until you correct the issue, each time you cycle power you will be back in the same boat. Emujo

[Synthohol]

Re: Bizhub C360 the following functions can not be used because the scanner

Really? You wouldn't try a trouble reset?

[copier tech]

Re: Bizhub C360 the following functions can not be used because the scanner

Really? You wouldn't try a trouble reset?

Trouble reset is for fuser errors

[emujo2]

Re: Bizhub C360 the following functions can not be used because the scanner

Also used to reset lamp malfunctions, but no I am not saying don't try it, just don't think it will solve the problem, plus, once those isolation codes are locked in, you must cycle power, the MFP must get past the fault, then continue to boot up. Emujo

[Synthohol]

Re: Bizhub C360 the following functions can not be used because the scanner

Seriously?
I've been working on konica since it was Minolta 18 years ago.
Trouble reset is for a whole variety of issues as well as a diagnostic method.
I hold 130+ certifications for konica Minolta including Outward Professional.
If I suggest a trouble reset why would anyone disagree?

[emujo2]

Re: Bizhub C360 the following functions can not be used because the scanner

Not trying to offend, trouble reset is to clear a "safety" error. This guy has a scanner problem (could be board, motor, cables, sensors etc..) Trouble reset would be limited to clearing a Rank A error code. If the MFP was generating a Rank A error, it would not allow the user to continue operations bypassing the scanner functionality. It would just throw a Fuser or lamp error and it would not warm up..Poster mentioned replacing NVRAM...I still believe it's connector related. Emujo

[Synthohol]

Re: Bizhub C360 the following functions can not be used because the scanner

just for the sake of clarification, once he does the trouble reset and reboots, if its a hard fault he will see the trouble code and we could have further diagnosed it.
if the scanner worked again after reboot it could have been something as the scanner not reaching the HPS or for a variety of reasons.
either way a trouble reset is the first step in ANY component/accessory isolation issue.
paper behind a tray, c0202 code and locks out tray. a trouble reset will set it straight again. no amount of power cycles will reset it.
its not just for lamps or fusers.
some errors you have to do a soft reset as described and others must be done with service mode initialization system error clear.
either way i wasnt trying to have a pissing contest with you, i just have enough experience over the years walking through troubleshooting with someone that i was taken aback when you flat out said

each time you cycle power you will be back in the same boat.

sure you could be unless you TRY a trouble reset first, period.
thats all i will say on this and i hope the OP reports back soon.

[copyman]

Re: Bizhub C360 the following functions can not be used because the scanner

Synthohol I see your point about getting the code to come back by doing a trouble reset but I agree with emujo2 that this seems to be an isolation. Thought when something is in isolation only way to reset it is in service mode and unset the isolated feature? Most of time when scanner is isolated it is because of one of those stupid CCD codes. I've had to replace a few ccd units on the C220 series to correct this.

[linakerd]

Re: Bizhub C360 the following functions can not be used because the scanner

Hi All
Thanks for the response I've tried the reset and straight back to scanner unavailable . There are no codes coming up ,this is whats throwing me . I've checked and rechecked all connections, all are connected . There is no movement from the scanner and the lamp doesn't power on in initial check . in service mode there is no ADF button to do any adjustments its like it doesn't see it has a scanner.

anything else you can suggest? it was working before it was messed with .

thanks

[femaster]

Re: Bizhub C360 the following functions can not be used because the scanner

Have you tried re-enabling the adf/scanner in the trouble isolation section of service mode? It may be tripped to have it disabled, which would explain why it is unavailable with no service code. Just a thought. The fact the ADF button doesn't show up also leads me to believe that it may be disable in service mode.

[copyman]

Re: Bizhub C360 the following functions can not be used because the scanner

Like I said in my earlier post if you checked isolation and scanner was "UN"set (all should be highlighted) then....with no response at all from scanner and machine not recognizing it, it has to be a connection or bad board. Check for bent pin(s) on cable that goes from MFPB to scanner. May have to check voltages at different connectors as a last resort, one of those rare times needing to look at the schematic

Good luck

[allan]

Re: Bizhub C360 the following functions can not be used because the scanner

Alrighty then.

First goto Service mode > Counter > Service Call History Data. Look for sc codes there.
Then goto Counter > Section Service Call. It gives you a brief description of the error.

If it starts with a C6xxx or even a C8xxx its related to anything above the fuser.

Then goto System 1 > Problem Unit Isolation Set. Check if any thing there is SET and UNSET it.

Could be that you need to do NV ram recovery or Firmware. Leaving the NRram out or leaving the machine switched off for a week should be the same thing. I had machines switched off for years and the time and data was still ok. Sorting the pins out is another thing.

[allan]

Re: Bizhub C360 the following functions can not be used because the scanner

Like I said in my earlier post if you checked isolation and scanner was "UN"set (all should be highlighted) then....with no response at all from scanner and machine not recognizing it, it has to be a connection or bad board. Check for bent pin(s) on cable that goes from MFPB to scanner. May have to check voltages at different connectors as a last resort, one of those rare times needing to look at the schematic

Good luck

Ok great you know whats up.
What was the initial concern about the NVram?
Check for ICP's.