Network tab missing after disable DHCP on Bizhub C353

**Synthohol** · 09-19-2017, 12:05 PM

Re: Network tab missing after disable DHCP on Bizhub C353

Solution
CAUSE: Corrupt NVRAM and/or failed PWB-MFP.

SOLUTION: To correct:
1. Perform an "All Data Clear" under Service Mode g System 1 g Initialization.
2. If that does not work, perform the NVRAM Recovery Procedure (not available for all models).
Notes:
a. Before performing the NVRAM reset please perform a NIC RESET which is also located on the NVRAM reset firmware utility. This will likely solve the issue without having to completely initialize the machine. Please be sure to back up all network settings before performing this function. This only pertains to the models which have the NVRAM reset utility.

bizhub C203/C253/C353/C353P
bizhub C250/C250P/C252/C252P/C300/C352/C352P
bizhub C451/C550/C650
bizhub C351/C450/C450P

b. Please wait approximately 10 minutes for the tabs to appear. Be patient; DO NOT power cycle the machine as that only restarts the wait process.
3. If the NVRAM Recovery Procedure is unsuccessful, replace the PWB-MFP, PRCB on C300/352, (see part numbers below) and NVRAM.
Note: To receive a replacement NVRAM, please utilize the Online Technical & Special Program order form located within MyKonicaMinolta.com:
a. Login to MyKonicaMinolta.com.
b. Select the Service tab.
c. Select Warranty, Repair, & Special Programs (menu at left side of screen).
d. Click on Warranty Services & Technical/FOC Programs (in center of screen).
e. Select NVRAM/BRU Replacement Program.
f. Fill out the form.
IMPORTANT: All requests for NVRAMs must be approved by the SSD Contact Support Center and a problem ticket generated. If a request is received without an established problem ticket number the request will be denied.
Before replacing the NVRAM, thoroughly troubleshoot the problem. The NVRAM should be replaced only as the last resort. Many times replacing it DOES NOT solve the issue and, when it does, only a setting in the NVRAM may have caused the problem. Please refer to attached NVRAM Troubleshooting Guide for more detail.

PART NUMBERS (PWB-MFP/OACB)
bizhub C220 (p/n A0ED H021 02)
bizhub C280/C360 (p/n A0ED H020 06)
bizhub C250/C250P/C252/C252P (p/n 4038 0121 06)
bizhub C203/C253 (p/n A02E H342 06)
bizhub C300/C352/C352P (p/n 9J06 0121 06)
bizhub C353/C353P (p/n A02E H341 06)
bizhub C351/C450/C450P (p/n 4037 0131 15)
bizhub C451/C550 (p/n A00J H020 07)
bizhub C650 (p/n A00J H021 00)
bizhub C452/C552 (p/n A0P0 H020 03)
bizhub C652 (p/n A0P0 H021 03)
bizhub C552DS (p/n A0P0 H022 00)
bizhub C652DS (p/n A0P0 H023 00)
bizhub 223/283 (p/n A1UD H020 02)
bizhub 363/423 (p/n A1UD H021 02)
bizhub 361/421/501 (p/n A0R5 H010 06)
bizhub 601/751 (p/n A0PN H010 04)

**Xtended** · 09-19-2017, 12:16 PM

Re: Network tab missing after disable DHCP on Bizhub C353

^{Thanks Synthohol for the quick reply.

As far as I understand from your post to achieve the Firmware for the Bizhub C353 i have to login to MyKonicaMinolta.com

But how do I register to MyKonicaMinolta.com? How can I obtain a valid account ? How much do I have to pay for this?

Thanks in advance !}

**Synthohol** · 09-19-2017, 12:23 PM

Re: Network tab missing after disable DHCP on Bizhub C353

try 1. Perform an "All Data Clear" under Service Mode g System 1 g Initialization.
upon reboot wait like 10 minutes to see if network tab returns.
haven had one i needed to replace anything for that issue. the reset has worked for me.

**Xtended** · 09-19-2017, 12:38 PM

Re: Network tab missing after disable DHCP on Bizhub C353

Should i make this operation with the crossover cable pluged in the printer and also in the PC?

**Synthohol** · 09-19-2017, 12:45 PM

Re: Network tab missing after disable DHCP on Bizhub C353

no cable. just copier.
try just a network data reset in same menu, if it does the trick you wont need movie data after.

**Xtended** · 09-19-2017, 01:06 PM

Re: Network tab missing after disable DHCP on Bizhub C353

I've made this operation. No luck. Network tab still missing and the error "Waiting for ARP request" appeared.

**emujo2** · 09-19-2017, 01:21 PM

Re: Network tab missing after disable DHCP on Bizhub C353

The network tab will not re appear until the DHCP DORA times out. You may have to wait for an extended period of time. If you run DHCP environment try connecting to the network providing DHCP services and allow the MFP pull an address, then go back and change your TCP/IP settings to manual. Additionally, the network will not appear due to a bad NIC. This will require replacement of the Sys board. EMujo

**Xtended** · 09-19-2017, 01:34 PM

Re: Network tab missing after disable DHCP on Bizhub C353

I do not have a DHCP connection( router network), because my location doesn't permit to have a broadband internet connection (i have an usb modem to conect to the internet). I use a crossover cable (copier-ethernet). I have tried also with and offline router (TP-Link) wich i configured with static network ip's, but the problem is that my printer doesn't comunicate at all with my PC. I use arp -a to show the ip tables. I supose that the printer port is closed.

What will be the extended period of time, aproximately and how can I allow the MFP pull an address? What will be the CMD command that I have to make? Cand you be more specific, please?!

Thanks in advance for your time.

**emujo2** · 09-19-2017, 01:48 PM

Re: Network tab missing after disable DHCP on Bizhub C353

Assuming that your MFP NIC is not damaged, it should not take any longer than 10 min before you either pull an address or the MFP assigns an APIPA address (169.x.x.x). If it does not work in this time frame, and the data clear did not have any affect, then it's time for a service call. What is the status of the NIC LEDs when power is applied both when not connected and connected to another NIC (You do not need a x-over cable as KM NICS are auto negotiating). Emujo

**Xtended** · 09-19-2017, 01:58 PM

Re: Network tab missing after disable DHCP on Bizhub C353

Ok, what setting do I have to make so that my Konica pull an address? Shoul it be static with a crossover cable, shoul it be in a router network? How should i configure my PC to make Konica Minolta pull an ip address?

How can I damaged a network card only by making some changes in the Network Options? Are those machines so unreliable?

P.S. Both of the leds are blinking.

**Synthohol** · 09-19-2017, 02:43 PM

Re: Network tab missing after disable DHCP on Bizhub C353

Can you print a network configuration page? Set your laptop to one number up at the end and see if you can get on pages cope and assign a static ip.
You can also do this from your laptop...
Get to a command prompt and type arp -s mac address with dashes not colons. Space twice and type the IP you want to assign.
Ie: arp -s 13-h4-5d-d1-h7-b9 192.168.1.5 and hit enter that is an arp "answer" to the copiers arp request.
By the way. Crossover cables have been irrelevant for a while, most laptops and the copier have auto crossover capability so a straight cable works fine.

**Xtended** · 09-19-2017, 03:04 PM

Re: Network tab missing after disable DHCP on Bizhub C353

arp -a output:
The first one is a connection on a wireless router and the second one is the ethernet conected to the printer.

Interface: 192.168.1.106 --- 0xc
Internet Address Physical Address Type
192.168.1.1 f4-f2-6d-c1-c6-96 dynamic
192.168.1.255 ff-ff-ff-ff-ff-ff static
224.0.0.2 01-00-5e-00-00-02 static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static

Interface: 169.254.14.35 --- 0xd
Internet Address Physical Address Type
169.254.255.255 ff-ff-ff-ff-ff-ff static
224.0.0.2 01-00-5e-00-00-02 static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static

How can i find the mac of the printer? I can print a test page only from USB, but there is no IP or mac address on that page.

Should I assign 192.168.1.107 with the mac address of the printer?

arp -s xx-xx-xx-xx-xx-xx 192.168.1.5 ?

**emujo2** · 09-19-2017, 03:12 PM

Re: Network tab missing after disable DHCP on Bizhub C353

I'm pretty sure you can't connect the printer via USB and Ethernet at the same time. Try unplugging the USB connection then restart the MFP. See if it will time out and allow you to manually assign an IP. Emujo

**Xtended** · 09-19-2017, 03:34 PM

Network tab missing after disable DHCP on Bizhub C353

Network tab missing after disable DHCP on Bizhub C353

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