Bixhub C280 Won't secure print, Won't ID & Print or save

[MrKis]

This printer prints from the network ok as a public user. However, if I try to send the job from a windows PC using any features like; ID & Print or secure print or save to user box, nothing happens.

When I log in to the web admin panel, I can see that jobs set to 'Save' are all 'Deleted due to error' and no further details are given.
A hard drive is installed, 250gb I think, with 67gb used, there is nothing stored on the HDD as far as I can see. Used space should be tiny.

Can anyone think why this might be?

[Phil B.]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

This printer prints from the network ok as a public user. However, if I try to send the job from a windows PC using any features like; ID & Print or secure print or save to user box, nothing happens.
When I log in to the web admin panel, I can see that jobs set to 'Save' are all 'Deleted due to error' and no further details are given.
A hard drive is installed, 250gb I think, with 67gb used, there is nothing stored on the HDD as far as I can see. Used space should be tiny.
Can anyone think why this might be?

is this a new issue?

what OS?
what type network?
was secure print ect ever setup?

[MrKis]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

I am trying to setup ID & Print for the first time on this machine, as far as I know, no other Output methods have been used on this printer before, other than the standard 'Print'.

I have tried the Prnt & ID, secure print, print and save etc options from 2 different PC's. Win7 64bit and win 10 64bit. - Same result.
The network is a simple local peer to peer running on the same subnet, there is no domain controller.
The printer can send scanned documents to the File server using SMB - all ok.
Printing over the network works ok too, as long as you use the public user and the output method is set to 'Print' in the driver.

[Phil B.]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

I am trying to setup ID & Print for the first time on this machine, as far as I know, no other Output methods have been used on this printer before, other than the standard 'Print'.

I have tried the Prnt & ID, secure print, print and save etc options from 2 different PC's. Win7 64bit and win 10 64bit. - Same result.
The network is a simple local peer to peer running on the same subnet, there is no domain controller.
The printer can send scanned documents to the File server using SMB - all ok.
Printing over the network works ok too, as long as you use the public user and the output method is set to 'Print' in the driver.

not sure on this unit but on MOST for secure you have to setup USER ACCOUNTS.

print out error log and compare to errors in manual.

[MrKis]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

Thanks for the reply.
I've had a few user accounts setup and they work on the MFP touchscreen, I can log in, but no jobs ever appear.
It must have something to do with the storage system. Soemthing to do with the 67gb that is being used.

I appreciate any advice people can offer on this one as I'm stumped. Will look at the logs tomorrow.

[Leyahné]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

On the driver you have to setup on both general and on advance otherwise it wont work. To release the job on the machine select userbox and select systembox and then secure print, where it will ask for username and then password where the jobs will display. This is without accountrack on.


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[MrKis]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

On the driver basic tab I have been entering the various user details (for secure print or id & print or account track and user box) using the 'User settings' button or the 'Authentication/Account track' button.
The job sends to the printer as normal but no paper moves, I can log into the user account or box etc but no print jobs are there.
When using the web admin panel to look at completed jobs, I can see the 'Deleted due to error' under the save option.

Are there settings I'm missing under the driver?

[Leyahné]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

1. Are you using the correct drivers? 2. Are you using accountrack or authentication? 3 Make sure SNMP is unticked under port settings all of the above can cause some conflict with the printing. Lastly when you use authentication or accountrack or both make sure the usernames is spelt the same eg. Admin on accountrack and on authentication and on authentication there is a option to link authentication with the accountrack just under the email input.


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[Leyahné]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

look at these pics and check if you have the same setup


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[MrKis]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

Thanks again for the help.
1, Yes my driver looks the same as the picture you posted. It is the PCL version rather than the post script one you have but that shouldn't make a difference.
2, First I tried just ID & Print (the option I need) but that didn't work so I tried the secure print, which didn't work so I tried it with account track turned on and linked to authentication. I also tried print and save to a user box and recreated my users too from scratch.

Just to recap;

I can verify the authentication settings in the driver ok.

if I print as public user, with the output method on just 'Print', it does print.

If I use any of the options that would require the printer to hold the job (Secure Print, ID & Print, Print and save etc), it doesn't print.
I can log into the MFP touchscreen as the created user, but I see no jobs.
I can see jobs sent as an authenticated user in the web admin panel as 'deleted due to error' but they do show the correct users name.

My SNMP status was enabled under Port, I will try again tomorrow to see if unticking this has had an effect.

[blackcat4866]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

I suspect that the driver is not entirely configured.

You see the passcode to access the advanced functions of the MFP are based on the model number. Your driver says C360Series, which is the right family, but not the right model. When you configure this driver properly it will display C280, and probably do what you want. =^..^=

[MDR24]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

I had this exact issue today on a 224E. The issue was, like yours it would say it was sent from the computer but when you get to the printer it would say deleted due to error.

Mine was due to the auto obtain settings in the config tab was selected but wasn't picking up the internal finisher. I unticked the obtain box and manually put in the config settings and that fixed it.

Is there any additional options attached to your C280?

[rrrohan]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

I've seen this Fault when users go from say a C360 to a C364e and IT used the same print cue and simply changed the driver

I'd delete the print cue and try again with the install

[MrKis]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

Many thanks to everyone who helped in this thread, the issue is now solved.

Qudos to blackcat4866 - who suggested the driver was at fault.

I was trying to trouble shoot this remotely and after giving up and sitting in front of the machine, it turned out that it was using the wrong driver.
The machine is in fact an Olivetti c280 and not a KM c280. The driver download from both sites looks to be the same (Size, version etc) and both sites use the same driver for all versions (c220, c280, c360). However, these drivers do have differences, for instance; one calls the printer a KM.... the other calls it Generic.....
I also switched to the postscript driver, but I doubt that was the issue.

My apologies to everyone for not checking the obvious first.

[Leyahné]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

Cool no stress as long as it has been resolved


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