Bizhub c360 black quality issue

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  • wynter17
    Technician

    Site Contributor
    • Mar 2019
    • 33

    #1

    Bizhub c360 black quality issue

    Hello,i have the followinh problem with a bizhub c360,everything was replaced, image unit,transfer belt,toner,developer unit,and the problem still persist.
    Does someone know what could be the problem?
    Thanks in advance

    Sent from my SM-G980F using Tapatalk
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22801

    #2
    Re: Bizhub c360 black quality issue

    Originally posted by wynter17
    Hello,i have the followinh problem with a bizhub c360,everything was replaced, image unit,transfer belt,toner,developer unit,and the problem still persist.
    Does someone know what could be the problem?
    Thanks in advance

    Sent from my SM-G980F using Tapatalk
    Check the PTR.
    Also clean the laser slit glass for each color.

    Sent from my SM-G960U using Tapatalk

    Comment

    • wynter17
      Technician

      Site Contributor
      • Mar 2019
      • 33

      #3
      Re: Bizhub c360 black quality issue

      Originally posted by Phil B.
      Check the PTR.
      Also clean the laser slit glass for each color.

      Sent from my SM-G960U using Tapatalk
      Thanks,the laser glass was cleaned

      Sent from my SM-G980F using Tapatalk

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22801

        #4
        Re: Bizhub c360 black quality issue

        Originally posted by wynter17
        Thanks,the laser glass was cleaned

        Sent from my SM-G980F using Tapatalk
        are they using crap 3rd party toner?

        what about the PTR?

        Comment

        • wynter17
          Technician

          Site Contributor
          • Mar 2019
          • 33

          #5
          Re: Bizhub c360 black quality issue

          No,it is oem toner,everything is oem,sorry but i am not familiar with "ptr".What part is that?

          Sent from my SM-G980F using Tapatalk

          Comment

          • Phil B.
            Field Supervisor

            10,000+ Posts
            • Jul 2016
            • 22801

            #6
            Re: Bizhub c360 black quality issue

            Originally posted by wynter17
            No,it is oem toner,everything is oem,sorry but i am not familiar with "ptr".What part is that?

            Sent from my SM-G980F using Tapatalk
            Primary Transfer Roller

            Comment

            • wynter17
              Technician

              Site Contributor
              • Mar 2019
              • 33

              #7
              Re: Bizhub c360 black quality issue

              Originally posted by Phil B.
              Primary Transfer Roller
              It was replaced with the transfer belt,i also tried with another tranfer unit,but nothing changed

              Sent from my SM-G980F using Tapatalk

              Comment

              • Phil B.
                Field Supervisor

                10,000+ Posts
                • Jul 2016
                • 22801

                #8
                Re: Bizhub c360 black quality issue

                Originally posted by wynter17
                It was replaced with the transfer belt

                Sent from my SM-G980F using Tapatalk
                are you sure the PTR holder wasn't cracked/mis aligned

                Comment

                • wynter17
                  Technician

                  Site Contributor
                  • Mar 2019
                  • 33

                  #9
                  Re: Bizhub c360 black quality issue

                  Yes,we have another c360 and i rrplaced the whole transfer unit but its the same

                  Sent from my SM-G980F using Tapatalk

                  Comment

                  • Copier Addict
                    Aging Tech

                    Site Contributor
                    10,000+ Posts
                    • Jul 2013
                    • 14331

                    #10
                    Re: Bizhub c360 black quality issue

                    Have you pulled the new black dev unit out again to check if it has dumped? What is the life of the other drums? It is possible for an over yield drum to cause issues in another colour.
                    Check for something blocking the black laser slit. Check the high voltage traces in the back for arcing.

                    Comment

                    • Toxic
                      Senior Tech

                      500+ Posts
                      • Dec 2009
                      • 694

                      #11
                      Re: Bizhub c360 black quality issue

                      Image unit you mean drum unit ?
                      OEM drums or compatible and did you replace all or just specific color?
                      What color developing unit replaced?
                      If i see good you have problem with black color mostly?
                      If i must guess i would say this is some problem related to developing unit K.

                      PS:Check this topic
                      KM bizhub C360 black fading in and out

                      Comment

                      • tsbservice
                        Field tech

                        Site Contributor
                        5,000+ Posts
                        • May 2007
                        • 7904

                        #12
                        Re: Bizhub c360 black quality issue

                        Originally posted by wynter17
                        Hello,i have the followinh problem with a bizhub c360,everything was replaced, image unit,transfer belt,toner,developer unit,and the problem still persist.
                        Does someone know what could be the problem?
                        Thanks in advance

                        Sent from my SM-G980F using Tapatalk
                        When you said Replaced I guess you mean "replaced with parts from working machine not new parts".
                        Because the price of new belt,drum, dev unit etc will exceed easily price of used C360 machine.
                        In that case your used black unit TCR value is too high you can check it in service mode. Then machine wont ask for toner and will dry developer unit after a while, maybe a few days of usage.

                        P.S.
                        You should better attach CMYK halftone patterns at full density and at 128.
                        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • wynter17
                          Technician

                          Site Contributor
                          • Mar 2019
                          • 33

                          #13
                          Re: Bizhub c360 black quality issue

                          Originally posted by tsbservice
                          When you said Replaced I guess you mean "replaced with parts from working machine not new parts".
                          Because the price of new belt,drum, dev unit etc will exceed easily price of used C360 machine.
                          In that case your used black unit TCR value is too high you can check it in service mode. Then machine wont ask for toner and will dry developer unit after a while, maybe a few days of usage.

                          P.S.
                          You should better attach CMYK halftone patterns at full density and at 128.
                          No,i replaced with new parts,in my country these parts are cheaper,all oem,the tcr value is at 6%

                          Sent from my SM-G980F using Tapatalk

                          Comment

                          • wynter17
                            Technician

                            Site Contributor
                            • Mar 2019
                            • 33

                            #14
                            Re: Bizhub c360 black quality issue

                            Originally posted by Toxic
                            Image unit you mean drum unit ?
                            OEM drums or compatible and did you replace all or just specific color?
                            What color developing unit replaced?
                            If i see good you have problem with black color mostly?
                            If i must guess i would say this is some problem related to developing unit K.

                            PS:Check this topic
                            KM bizhub C360 black fading in and out
                            Yes image unit=drum unit,all oem,i replaced only the black one,the problem is only with black

                            Sent from my SM-G980F using Tapatalk

                            Comment

                            • wynter17
                              Technician

                              Site Contributor
                              • Mar 2019
                              • 33

                              #15
                              Re: Bizhub c360 black quality issue

                              Originally posted by copier addict
                              Have you pulled the new black dev unit out again to check if it has dumped? What is the life of the other drums? It is possible for an over yield drum to cause issues in another colour.
                              Check for something blocking the black laser slit. Check the high voltage traces in the back for arcing.
                              I should check the other drums,those are a bit used,i checked the dev unit,nothing wrong with it

                              Sent from my SM-G980F using Tapatalk

                              Comment

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