Scan to Email -SMTP Fault on KM bizhub C454e

[Clarkyboy1968]

We are a Develop dealer and recently took on servicing a KM bizhub C454e device for a new client who owned the MFD. Its about 12 years old and they bought it from previous tenants so never serviced by us.
The scanning worked for years but all of a sudden stopped - no obvious network changes and the same Office 365 account credentials are working for SMTP email scanning on another device which is a SAMSUNG A3 MFD. It errors with "server connection error"
I have tried different DNS servers, created a new Digital Certificate but no joy. Should I be looking to upgrade firmware as a last resort?

[copyman]

I would try firmware first but last firmware was several years ago since this model is no longer supported. I've had to upgrade most of my 4 series because of not being able to scan after a win update or other changes. Some had to change from scan to email to SMB scan to folder. There are some work arounds for scan to email that other members may suggest.

[Ornitorrinco Mordaz]

Only one time i make it work initializing the server cache data setting in the service mode and trouble reset

You can try rewriting the same firmware that the machine already has to overwrite whatever error if it is firmware, alco compare de security settings with the printer that can send emails

A test you can do is make a data export to a usb, then initialize the machine, setup smtp again manually and test it, then import the usb data and test it again.

If it works in the first test but not in the second one is a configuration problem related with configuration that was exported, if it doesnt work in neither test, it coud still be configuration that remains despite the export/import.

Good luck

[Cantechman]

We are a Develop dealer and recently took on servicing a KM bizhub C454e device for a new client who owned the MFD. Its about 12 years old and they bought it from previous tenants so never serviced by us.
The scanning worked for years but all of a sudden stopped - no obvious network changes and the same Office 365 account credentials are working for SMTP email scanning on another device which is a SAMSUNG A3 MFD. It errors with "server connection error"
I have tried different DNS servers, created a new Digital Certificate but no joy. Should I be looking to upgrade firmware as a last resort?

if nothing else can fix it, scan to usb should still work.

[Duplicator]

We are a Develop dealer and recently took on servicing a KM bizhub C454e device for a new client who owned the MFD. Its about 12 years old and they bought it from previous tenants so never serviced by us.
The scanning worked for years but all of a sudden stopped - no obvious network changes and the same Office 365 account credentials are working for SMTP email scanning on another device which is a SAMSUNG A3 MFD. It errors with "server connection error"
I have tried different DNS servers, created a new Digital Certificate but no joy. Should I be looking to upgrade firmware as a last resort?

What are you using for an SMTP server? smtp.office365.com?

[copier tech]

We are a Develop dealer and recently took on servicing a KM bizhub C454e device for a new client who owned the MFD. Its about 12 years old and they bought it from previous tenants so never serviced by us.
The scanning worked for years but all of a sudden stopped - no obvious network changes and the same Office 365 account credentials are working for SMTP email scanning on another device which is a SAMSUNG A3 MFD. It errors with "server connection error"
I have tried different DNS servers, created a new Digital Certificate but no joy. Should I be looking to upgrade firmware as a last resort?

We can supply the latest firmware for this issue, drop us an email.

www.printefirmware.co.uk

[Clarkyboy1968]

What are you using for an SMTP server? smtp.office365.com?

Yes

[Duplicator]

Yes

Try using the customer's specific SMTP server at office365. We find that they work better than the generic one.

[copier tech]

We can supply the latest firmware for this issue, drop us an email.

www.printefirmware.co.uk

Here is your resolution.

[Synthohol]

what is the error code?
7.7 SMTP transmission

Code	Description
11	• The network connection is busy.
22	• Invalid argument.
27	• The file size is too large.
28	• Insufficient memory of the device.
32	• The pipe is broken.
92	• The specified protocol is unavailable.
100	• The device is not connected to the network.
101	• Unable to reach the destination network.
102	• The connection aborted by the network.
105	• A buffer shortage occurred.
107	• No connection exists with the client.
108	• The connection has been interrupted.
110	• The operation has timed out.
111	• The connection is rejected.
112	• The host is shut down.
421	• SMTP server error. Since the service is unavailable, the transfer channel is closed.
432	• SMTP server error. The password must be changed.
450	• SMTP server error. Unable to access to the mail box.
451	• SMTP server error. The requested action has been cancelled because an error occurred while processing a job.
452	• SMTP server error. Shortage of the system storage capacity.
453	• SMTP server error. No E-mail massage.
454	• SMTP server error. Temporary authentication failure.
458	• SMTP server error. Unable to queue a message to the node.
459	• SMTP server error. The node is not permitted.
499	• SMTP server error. An unsupported SMTP error code of 400s is received from the SMTP server.
500	• SMTP server error. Syntax error (command unrecognized).
501	• SMTP server error. Syntax error in parameters or arguments.
502	• SMTP server error. The command is not implemented.
503	• SMTP server error. Bad sequence of commands.
504	• SMTP server error. The command parameter is not implemented.
521	• SMTP server error. The server does not receive E-mail messages.
530	• SMTP server error. The access is rejected.
534	• SMTP server error. The authentication mechanism is too weak.
535	• SMTP server error. Authentication error.
538	• SMTP server error. The requested authentication mechanism requires encryption.
550	• SMTP server error. The requested action is not executed.
551	• SMTP server error. The user is not connected locally.
552	• SMTP server error. The requested E-mail action is cancelled.
553	• SMTP server error. The requested action is not accepted.
554	• An SMTP server error, or an internal error when sending data. The transaction failed.
555	• SMTP server error. MAIL/RCPT parameter error.
599	• SMTP server error. An unsupported SMTP error code of 500s is received from the SMTP server.
2236	• The certificate has expired, or the validity period has not yet started.
2238	• The CN field of the certificate does not match the server address.
2239	• The certificate does not have the expected usage.
2240	• The certificate is not trusted.• To trust the certificate, the certificate must be registered to the system.
2241	• The certificate has expired.
2242	• The CA server rejected the connection.
2243	• The connection to the server that checks for expiration of the certificate has timed out.
2244	• Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB).
2261	• The format of the certificate is invalid.
2263	• Failed to initialize the certificate verification.

bizhub C554e/C454e K TROUBLESHOOTING > 7. NETWORK ERROR CODE

K-178

Code	Description
2264	• Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates thatcan be verified at a time is 20).
2266	• Internal error of the certificate verification.
2267	• The device certificate does not exist.
2268	• No certificate is sent from the server.
3000	• An unexpected error occurred.
3001	• An unexpected error occurred within the library being used.
3002	• An invalid channel is specified.
3003	• SMTP server address is invalid.
3004	• Parameter error (MIMEBodyHeader).
3005	• Parameter error (DisplayName).
3006	• Parameter error (character set).
3007	• Parameter error (From address).
3008	• Parameter error (To address).
3009	• Parameter error (CC address).
3010	• Parameter error (BCC address).
3011	• Parameter error (pEmailSet is NULL).
3012	• Parameter error (destination certificate is NULL).
3013	• Parameter error (E-mail body).
3014	• The HDD is disabled.
3015	• The S/MIME function is disabled.
3016	• The device certificate cannot be used in S/MIME (e.g. self-signed certificate error, the private key type is not RSA).
3018	• An invalid encryption algorithm is specified.
3019	• An invalid signature algorithm is specified.
3020	• The E-mail address included in the destination certificate does not match the destination address (To/Cc/Bcc).
3021	• The E-mail address included in the certificate does not match the sender (From) address.
3022	• Format error of the certificate.
3023	• Parameter error (Disposition-Notification-To).
3024	• Message syntax error of the receiver side.
3025	• The SMTP server does not support the STARTTLS command.
3026	• PKI card access error.
3027	• Parameter error (SMTP authentication method)
3028	• Parameter error (PIN code)
3029	• Failed to retrieve a ticket.
10000	• Failed in authentication using a PKI card (PKI token).
12236	• The validity period of the server certificate is invalid.
12239	• The certificate does not have the usage expected as a server.
12240	• The certificate is not trusted.• To trust the certificate, the certificate must be registered to the system.
12241	• The certificate has expired.
12242	• The CA server rejected the connection.
12243	• The connection to the server that checks for expiration of the certificate has timed out.
12244	• Unable to check for expiration because the CRL size exceeds the maximum capacity that can be retained (1MB).
12261	• The format of the certificate is invalid.
12263	• Although the environment is configured to use the HDD, it is unable to perform verification because the HDD path has notbeen specified.
12264	• Unable to perform verification because there are too many certificates to be verified (the maximum number of certificates thatcan be verified at a time is 20).
12266	• Internal error of the certificate verification/management module