Bizhub 554e admin password

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  • MHeon71
    Trusted Tech

    Site Contributor
    VIP Subscriber
    250+ Posts
    • Oct 2008
    • 487
    #1

    Bizhub 554e admin password

    I am not a Konica Minolta tech, but I am a tech. My company took a Bizhub 554e in as a lease return and I managed to do an overwrite to get rid of any information.
    Now, when it reboots, it says to enter the encryption passcode or format the HDD. I tried getting into the administrator settings, but cannot. Tried clients password, the default password for the machine and other default passwords for Konica. Am I missing something? Is there something I can do to get this machine to pass paper?

    Thank you for any help.
    Tags: 554e, bizhub, default, password
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7906
      #2
      Re: Bizhub 554e admin password

      Do logical format of HDD.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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        • Copier Addict
          Aging Tech

          Site Contributor
          10,000+ Posts
          • Jul 2013
          • 14340
          #3
          Re: Bizhub 554e admin password

          When you do a data clear the admin password resets to 1234567812345678

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            • femaster
              Service Manager

              1,000+ Posts
              • May 2011
              • 1458
              #4
              Re: Bizhub 554e admin password

              Originally posted by MHeon71
              I am not a Konica Minolta tech, but I am a tech. My company took a Bizhub 554e in as a lease return and I managed to do an overwrite to get rid of any information.
              Now, when it reboots, it says to enter the encryption passcode or format the HDD. I tried getting into the administrator settings, but cannot. Tried clients password, the default password for the machine and other default passwords for Konica. Am I missing something? Is there something I can do to get this machine to pass paper?

              Thank you for any help.
              If you know how to get into service mode, you can change the admin password to whatever you want from within there. This way you can access the format option from within the admin screen. There is also a way to format the HDD from within service mode, but from my experience when you get the message to format or enter the encryption passcode right after booting, formatting from inside service mode usual won't clear that. You have to do it through the admin menu first.
              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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                • tmmdmmm
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Apr 2021
                  • 173
                  #5
                  Re: Bizhub 554e admin password

                  Originally posted by tsbservice
                  Do logical format of HDD.
                  If you overwrote it via Mode 1+, then this message is standard and you need to get into SM and Logical like tsb said. Regardless of how you overwrote it this is the likely solution anyway.
                  As someone else listed above, Mode 1 doesn't change the SM password. It'll be whatever you had it as prior

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                    • MHeon71
                      Trusted Tech

                      Site Contributor
                      VIP Subscriber
                      250+ Posts
                      • Oct 2008
                      • 487
                      #6
                      Re: Bizhub 554e admin password

                      Thank you, it worked. I did the 1-8 twice and format HDD in admin mode.

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                        • emujo2
                          Service Manager

                          1,000+ Posts
                          • Mar 2017
                          • 1580
                          #7
                          Re: Bizhub 554e admin password

                          You are dealing with Bizhub Secure..This option locks the drive to the machine, encrypts and/or overwrites any data stored on it..It is meant to be difficult to remove without the password (20 character) used when enabled..You cannot remove this in admin mode. I believe the drive must be physically formated multiple times.. This keeps any sensitive data from being accessed.. I would hope you learn form this and check before you buy any more off lease machines, or require the dealer to disable the function. E

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