konica minolta bizhub 287 stuck on start up screen

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  • brent
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1208

    #1

    konica minolta bizhub 287 stuck on start up screen

    the machine is stuck on its start up screen. I turned it on holding reset and the dot is on the top right. but cant get past that
    I read about dv ram or resetting.. what has anyone had any luck with to reset these?

    thanks much

    brent
  • techsxge
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2022
    • 660

    #2
    Re: konica minolta bizhub 287 stuck on start up screen

    Originally posted by brent
    the machine is stuck on its start up screen. I turned it on holding reset and the dot is on the top right. but cant get past that
    I read about dv ram or resetting.. what has anyone had any luck with to reset these?

    thanks much

    brent
    No Error Code displaying? Maybe disconnect the HDD and try to boot again

    Comment

    • brent
      Service Manager

      Site Contributor
      1,000+ Posts
      • Nov 2008
      • 1208

      #3
      Re: konica minolta bizhub 287 stuck on start up screen

      nope no error code tried to boot several times just sits idle with the copy light at red..

      Comment

      • techsxge
        Senior Tech

        Site Contributor
        500+ Posts
        • Jan 2022
        • 660

        #4
        Re: konica minolta bizhub 287 stuck on start up screen

        Originally posted by brent
        nope no error code tried to boot several times just sits idle with the copy light at red..
        that sounds like hdd or nv ram to me. Worst case would be the main board

        Comment

        • Woxner
          Senior Tech

          500+ Posts
          • Jul 2011
          • 825

          #5
          Re: konica minolta bizhub 287 stuck on start up screen

          Try reloading firmware first. May be corupt.

          Comment

          • brent
            Service Manager

            Site Contributor
            1,000+ Posts
            • Nov 2008
            • 1208

            #6
            Re: konica minolta bizhub 287 stuck on start up screen

            going to try firmware today and we will see.. thank you

            brent

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7897

              #7
              Re: konica minolta bizhub 287 stuck on start up screen

              If firmware fails and disconnecting options,HDD, etc also don't helps may be corrupted eMMC.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

              • Albonline
                Service Manager

                1,000+ Posts
                • Sep 2008
                • 1131

                #8
                Re: konica minolta bizhub 287 stuck on start up screen

                Originally posted by brent
                the machine is stuck on its start up screen. I turned it on holding reset and the dot is on the top right. but cant get past that
                I read about dv ram or resetting.. what has anyone had any luck with to reset these?

                thanks much

                brent
                check the optics not the most likely but I have seen twice the flat cable to the cis/1st mirror cracked and shorting the scanner down.

                Comment

                • brent
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2008
                  • 1208

                  #9
                  Re: konica minolta bizhub 287 stuck on start up screen

                  Originally posted by Albonline
                  check the optics not the most likely but I have seen twice the flat cable to the cis/1st mirror cracked and shorting the scanner down.
                  I am thinking since the new firmware didnt work nv ram is my next bet.. when the stick is in the mfp wont download.. it tells me invalid external memory please make sure the external memory.. lol

                  brent

                  Comment

                  • allan
                    RTFM!!

                    5,000+ Posts
                    • Apr 2010
                    • 5459

                    #10
                    Re: konica minolta bizhub 287 stuck on start up screen

                    Originally posted by brent
                    I am thinking since the new firmware didnt work nv ram is my next bet.. when the stick is in the mfp wont download.. it tells me invalid external memory please make sure the external memory.. lol

                    brent

                    Could be that another brand of stick could work. Happen to me once to often that the USB drive is the problem.
                    Whatever

                    Comment

                    • Jimdale
                      Junior Member
                      • Apr 2022
                      • 4

                      #11
                      Re: konica minolta bizhub 287 stuck on start up screen

                      Originally posted by brent
                      the machine is stuck on its start up screen. I turned it on holding reset and the dot is on the top right. but cant get past that
                      I read about dv ram or resetting.. what has anyone had any luck with to reset these?

                      thanks much

                      brent
                      I had this same problem on a BZ 364. It ended up being the SATA cable (HDD to Control PWB)

                      Comment

                      • Albonline
                        Service Manager

                        1,000+ Posts
                        • Sep 2008
                        • 1131

                        #12
                        Re: konica minolta bizhub 287 stuck on start up screen

                        Originally posted by brent
                        I am thinking since the new firmware didnt work nv ram is my next bet.. when the stick is in the mfp wont download.. it tells me invalid external memory please make sure the external memory.. lol

                        brent
                        firmware wont load if there is an initialization error on the main body.

                        try unhooking some major loads .worst case try running789be on this board before changing it out, also the hdd driver/adapter board is a known failure point on these. see if it makes a change with the ssd removed. if it acts the same with or without ,the ssd isn't starting.

                        Comment

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