Konica Minolta BizHub C3350: Scan to Folder stopped working

[Distorted Vision]

The Scan to Folder function has stopped working on my Konica Minolta BizHub C3350. I have checked the permissions on the destination folder. I also tried following this guide:

How to setup SMB scanning on the Konica Minolta Bizhub copier to scan to a Windows Share – Lyle Epstein's Systems Engineer Blog

But I do not have Network->SMB Setting->Print Setting


clip_image012.jpg

I only have

KM.jpg

I'm therefore unable to enter the Windows Workgroup which I think might be the issue.

Can anyone help please?

[allan]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

What is the detail on the error looking at the log on the machine?

[Synthohol]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

never use smb print, its a huge waste of memory.
printing should be done on port 9100 by IP address, not antiquated protocols.
why would you try smb printing, so it publishes the print queue in the workgroup?
im sorry for being so adamant about it, its just i have fixed so many print issues over the years with simply using a proper static IP address.
we are not in windows 98 land anymore

[Distorted Vision]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

Sorry, can you please tell me how to do that.

What is the detail on the error looking at the log on the machine?

[Distorted Vision]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

I am not printing with SMB. I am trying to setup Scan to Folder.

I was just following the steps in this guide:

How to setup SMB scanning on the Konica Minolta Bizhub copier to scan to a Windows Share – Lyle Epstein's Systems Engineer Blog

In step 8:

"8. Now still under the SMB Setting, select Print Setting. Then in the Workgroup field enter in the NETBios Domain name or the Workgroup in CAPS. In this example my Server\Workstation is joined to a domain called PS. Then click OK."

never use smb print, its a huge waste of memory.
printing should be done on port 9100 by IP address, not antiquated protocols.
why would you try smb printing, so it publishes the print queue in the workgroup?
im sorry for being so adamant about it, its just i have fixed so many print issues over the years with simply using a proper static IP address.
we are not in windows 98 land anymore

[allan]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

Job log on the machine under sent items.

[Distorted Vision]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

This is what it displays. There is no error code:

20230730_232803.jpg

[asheer.singh]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

This sounds like it's potentially an authentication issue with the SMB server. If it stopped working without any changes to the settings in the Konica Minolta, it could be due to recent windows updates that have stopped SMB1 and NTLM v1 due to security issues.

I had this similar issue and was resolved with changing the SMB authentication type. Network settings --> SMB Setting --> Client Setting

Change the SMB Authentication setting to NTLM v2

Hope that helps

[asheer.singh]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

Here is a screenshot of my SMB settings in the Konica Minolta:

Screenshot 2023-07-31 at 11.15.30 AM.jpg

[Distorted Vision]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

This sounds like it's potentially an authentication issue with the SMB server. If it stopped working without any changes to the settings in the Konica Minolta, it could be due to recent windows updates that have stopped SMB1 and NTLM v1 due to security issues.

I had this similar issue and was resolved with changing the SMB authentication type. Network settings --> SMB Setting --> Client Setting

Change the SMB Authentication setting to NTLM v2

Hope that helps

Changing the SMB Authentication setting to NTLM v2 made no difference.

[Distorted Vision]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

Here is a screenshot of my SMB settings in the Konica Minolta:

[ATTACH=CONFIG]59120[/ATTACH]

The image is too small for me to see.

[asheer.singh]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

Changing the SMB Authentication setting to NTLM v2 made no difference.

Where is your SMB folder hosted? What version of Windows?

[Distorted Vision]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

Windows 10

Where is your SMB folder hosted? What version of Windows?

[asheer.singh]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

Windows 10

Ok. Try this:

On the computer:
Right click the folder being scanned to, Properties, Sharing tab, Advanced permissions. Add your dedicated scan user to the list if it is not here. Give Full Control. Double check the Security tab while in here.
Control panel, Program Features, Turn Windows Features On and Off, find SMB V1 and check it. Windows will set needed file and ask to reboot.
Make sure Network Type is set to "Private". Start, Settings, click Network, change the setting. Don't remember exact steps here.

[Synthohol]

Re: Konica Minolta BizHub C3350: Scan to Folder stopped working

you have distributed file system checked, is there a reason why?
its not typical.

also, have you tried to see what folders show up as shared from another computer?
if you cant see it from another PC neither can the copier.