Konica C450i Account Track

[hayhay]

Hi everyone,

I have a Konica C450i that I am trying to enable Account Track on. I can enable it and choose for the copier to use "Password Only". I then put that information into the printer driver on the PC. Whenever I try to print, the copier receives the job and then deletes it due to "Login Error". I have verified multiple times that I am setting up Account Track correctly (and I have done it on other Konica machines with no issue).

I am not sure how to resolve this issue or if anyone else has had this issue before. Any advice would be appreciated.

[copyrooks]

Re: Konica C450i Account Track

Make sure you have the correct driver for the model you are working on, in my experience it will never go through unless that is correct.

[hayhay]

Re: Konica C450i Account Track

Make sure you have the correct driver for the model you are working on, in my experience it will never go through unless that is correct.

[copyrooks]

Re: Konica C450i Account Track

The driver software file for c360i should have the c450i driver also. You might want to use the setup 64 file so it can find and pick the right one. If you have to install through windows print and scan install the c650i driver and then manually change to c450i on printer properties menu drop down box.

[strider5555]

Re: Konica C450i Account Track

Had a similar issue on a C450i. Could not get secure print to work. First it was because IT installed a B450i driver, but even after installing the correct driver it still didn't work. You need to use the C650i Series driver. We tried everything, including a data clear and still it didn't work. Then we saw that on PSWC it showed a generic 45 ppm machine instead of Bizhub C450i. Checked software switch 10 and it was set to Hex 02 correctly. What we ended up doing was setting SW10 to hex 00, fix and reboot, then set it back to hex 02. After that everything worked properly for us. Just a note of caution, changing this switch will reset all network settings.

[hayhay]

Re: Konica C450i Account Track

Had a similar issue on a C450i. Could not get secure print to work. First it was because IT installed a B450i driver, but even after installing the correct driver it still didn't work. You need to use the C650i Series driver. We tried everything, including a data clear and still it didn't work. Then we saw that on PSWC it showed a generic 45 ppm machine instead of Bizhub C450i. Checked software switch 10 and it was set to Hex 02 correctly. What we ended up doing was setting SW10 to hex 00, fix and reboot, then set it back to hex 02. After that everything worked properly for us. Just a note of caution, changing this switch will reset all network settings.

I will try this tomorrow, fingers crossed it works for my issue also! Thank you!

[Ziggy]

Re: Konica C450i Account Track

Make sure the firmware is at P8 and function level is 2.2

[rrrohan]

Re: Konica C450i Account Track

ive had a lot of customers installing the non i version drivers.

[copier tech]

Re: Konica C450i Account Track

Hi everyone,

I have a Konica C450i that I am trying to enable Account Track on. I can enable it and choose for the copier to use "Password Only". I then put that information into the printer driver on the PC. Whenever I try to print, the copier receives the job and then deletes it due to "Login Error". I have verified multiple times that I am setting up Account Track correctly (and I have done it on other Konica machines with no issue).

I am not sure how to resolve this issue or if anyone else has had this issue before. Any advice would be appreciated.

As others have said check you have the correct driver install also update the firmware & function version to 2.2. (SW25 HEX 3.0)

[copytechtrouble]

Re: Konica C450i Account Track

Hi everyone,

I have a Konica C450i that I am trying to enable Account Track on. I can enable it and choose for the copier to use "Password Only". I then put that information into the printer driver on the PC. Whenever I try to print, the copier receives the job and then deletes it due to "Login Error". I have verified multiple times that I am setting up Account Track correctly (and I have done it on other Konica machines with no issue).

I am not sure how to resolve this issue or if anyone else has had this issue before. Any advice would be appreciated.

so you definitely have your password entered and verified under 'printing preferences - basic - output method - account track'?

accounttrack 2.jpg

[HuronMan]

Re: Konica C450i Account Track

conf.jpgYou have to choose the right model under settings in the configure tab or it won't work.

[louisd]

I'm also having troubles with getting account tracking to work with our C450i. Using the C650i PostScript drivers.

HuronMan, I don't see the Model device option on my end 🤔

Screenshot 2025-01-30 at 10.37.32 am.png

[Synthohol]

whats on the advanced tab?

[Duplicator]

I'm also having troubles with getting account tracking to work with our C450i. Using the C650i PostScript drivers.

HuronMan, I don't see the Model device option on my end 🤔

Screenshot 2025-01-30 at 10.37.32 am.png

That's because you are using the device specific drivers. You can pick a different model on the universal ones. It will show the current driver installed on the advanced tab.