Hey guys
So over the past few months I've been getting this weird issue at a client that has 3 x BH 300i devices.
Note:
These devices has been running at the client for around 3 maybe 4 years without any major issues reported and no scan to email issues until this arose.
All devices are f/w up to latest avail version (N4) and func. ver. to corresponding level. devices are configured to scan via Office365. Client has an on-site IT guy who is very jacked up. One device has a meter of around 250k, the other is sitting on 205k and the last one is on 185K.
A couple of months ago they logged a call for scan to email not working. started off with when scanning 1 page it will work but scanning multiple pages it wouldn't work. then it started failing after every scan sent.
Bare in mind that it was only happening on 1 of their devices which tells me its then a config issue on that specific device yeah?
Cool... Head out check device can't find any issues, everything is configured identical to that of the other 2 x working devices.
After all the basics were checked and ruled out i then went ahead and reconfigured the device using known working smtp creds to the likes of Gmail, my company domain and another domain we use for clients where we don't have access to an IT guy/their email settings.
and the result was....nothing worked
I then ran a network initialize/clear and reconfigured smtp to that of Gmail just to rule out the clients mail server. the device then worked YAY!!
BUT 3 days later the same thing happened on the same device.
Now I'm thinking its most def a device issue and here on my side of the globe we have this lovely thing called "loadshedding" where our electricity supply is cut at specific/scheduled times in an effort to minimize the strain on the grid. So I'm thinking this must be a board starting to flake.
Anyhow, the call came through late on a Friday afternoon and client urgently needed to scan/send docs before COB so i then ran a complete system initialize set back to factory and reconfigured everything using a network backup from one of the working devices using the clients mail server settings and all worked fine.
Two months went by and all was fine. until the i got the call again on a Friday afternoon with the same issue but this time on one of the other devices.
Did exactly what i did on the last device full system init and clear and all that fun stuff, reconfigure this device using backup from the other working machine to get clients mail server settings and boom all worked fine.
Low and behold, exactly a month later (yesterday) i get a call from the client saying their 3rd device is now doing exactly what the previous devices did.
So (touch wood) the other two devices are still running fine since i did the full system init and clear etc but still baffled as to what exactly is causing this issue.
3 x devices all giving the same issue in a span of a few months.
Thought maybe someone here ran into something odd like tis before on these models.
So over the past few months I've been getting this weird issue at a client that has 3 x BH 300i devices.
Note:
These devices has been running at the client for around 3 maybe 4 years without any major issues reported and no scan to email issues until this arose.
All devices are f/w up to latest avail version (N4) and func. ver. to corresponding level. devices are configured to scan via Office365. Client has an on-site IT guy who is very jacked up. One device has a meter of around 250k, the other is sitting on 205k and the last one is on 185K.
A couple of months ago they logged a call for scan to email not working. started off with when scanning 1 page it will work but scanning multiple pages it wouldn't work. then it started failing after every scan sent.
Bare in mind that it was only happening on 1 of their devices which tells me its then a config issue on that specific device yeah?
Cool... Head out check device can't find any issues, everything is configured identical to that of the other 2 x working devices.
After all the basics were checked and ruled out i then went ahead and reconfigured the device using known working smtp creds to the likes of Gmail, my company domain and another domain we use for clients where we don't have access to an IT guy/their email settings.
and the result was....nothing worked
I then ran a network initialize/clear and reconfigured smtp to that of Gmail just to rule out the clients mail server. the device then worked YAY!!
BUT 3 days later the same thing happened on the same device.
Now I'm thinking its most def a device issue and here on my side of the globe we have this lovely thing called "loadshedding" where our electricity supply is cut at specific/scheduled times in an effort to minimize the strain on the grid. So I'm thinking this must be a board starting to flake.
Anyhow, the call came through late on a Friday afternoon and client urgently needed to scan/send docs before COB so i then ran a complete system initialize set back to factory and reconfigured everything using a network backup from one of the working devices using the clients mail server settings and all worked fine.
Two months went by and all was fine. until the i got the call again on a Friday afternoon with the same issue but this time on one of the other devices.
Did exactly what i did on the last device full system init and clear and all that fun stuff, reconfigure this device using backup from the other working machine to get clients mail server settings and boom all worked fine.
Low and behold, exactly a month later (yesterday) i get a call from the client saying their 3rd device is now doing exactly what the previous devices did.
So (touch wood) the other two devices are still running fine since i did the full system init and clear etc but still baffled as to what exactly is causing this issue.
3 x devices all giving the same issue in a span of a few months.
Thought maybe someone here ran into something odd like tis before on these models.
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