Cant Scan Using Hostname

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  • k130
    Technician
    • Oct 2011
    • 36
    #1

    Cant Scan Using Hostname

    Hi all
    I counter a problem where I cant scan through a hostname using ftp and smb method. Already entered the dns server name and dns ip number for smb but also failed. The login and the password checked and correct. But if I use ip address the scan can get through. It just cant scan if I configure it using hostname. Can someone tell me why? For smb, the folder has been shared to everyone. And when I ping the hostname, it reply successfully.

    Thanks
    Tags: counter, dns, folder, ftp, login, password, scan, server, smb
    • emujo
      Field Supervisor

      2,500+ Posts
      • Jun 2009
      • 3009
      #2
      Re: Cant Scan Using Hostname

      Are you pinging the host name from the copier, or from a workstation? Emujo
      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • TheOwl
          Service Manager

          Site Contributor
          1,000+ Posts
          • Nov 2008
          • 1733
          #3
          Re: Cant Scan Using Hostname

          I have encountered the same sort of scenario, but this is usually sorted out within 24 hours.

          Some DNS servers require a longer ammount of time to populate the machines info which in turn, then allows the machine to use DNS Hostnames. If you are still having issues 1 day later, try making sure the DDNS is enabled on the machine.
          Please don't ask me for firmware or service manuals as refusal often offends.

            Comment

            • k130
              Technician
              • Oct 2011
              • 36
              #4
              Re: Cant Scan Using Hostname

              Originally posted by emujo
              Are you pinging the host name from the copier, or from a workstation? Emujo
              yes emujo. i did ping from machine using both ip and hostname+domain. ping reply. make me feel very sick. btw, thanks for reply!

              Originally posted by TheOwl
              I have encountered the same sort of scenario, but this is usually sorted out within 24 hours.

              Some DNS servers require a longer ammount of time to populate the machines info which in turn, then allows the machine to use DNS Hostnames. If you are still having issues 1 day later, try making sure the DDNS is enabled on the machine.
              erm.. ok, very reasonable. erm.. ddns huh? ok.. nice info.. thank you, thank you. next time i visit the place again, and if still cant scan using hostname, i try to enable ddns. i will let you know the result. thanks again theowl!

                Comment

                • TheOwl
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2008
                  • 1733
                  #5
                  Re: Cant Scan Using Hostname

                  What Emujo is getting at is that from the copier, you can run a ping test from the machine to something else on the network. This will give you a better understanding of the machines DNS setup.

                  DDNS is Dynamic Domain Name System. With this enable, the machine will talk to the DNS server more frequently and ask that the DNS server updates itself rather than waiting for a random DNS update from the DNS server itself.
                  Please don't ask me for firmware or service manuals as refusal often offends.

                    Comment

                    • Mr Spock
                      Vulcan Inventor of Death

                      1,000+ Posts
                      • Aug 2006
                      • 2064
                      #6
                      Re: Cant Scan Using Hostname

                      Some konica minolta machines require the host name to be in all caps also. I found this out the hard way.
                      And Star Trek was just a tv show...yeah right!

                        Comment

                        • ptrflrs
                          Glorified Parts Swapper

                          100+ Posts
                          • Dec 2010
                          • 192
                          #7
                          Re: Cant Scan Using Hostname

                          Originally posted by Mr Spock
                          Some konica minolta machines require the host name to be in all caps also. I found this out the hard way.
                          agreed, i took a while but eventually found this out
                          jesus loves you! (everyone else thinks you're an assh*le)
                          street cred: CompTIA A+ & Network+ Certified; Konica Minolta Gold Seal x2,
                          Konica Minolta Outward ASSociate, Ricoh, Sharp, Lexmark trained

                            Comment

                            • k130
                              Technician
                              • Oct 2011
                              • 36
                              #8
                              Re: Cant Scan Using Hostname

                              Originally posted by TheOwl
                              What Emujo is getting at is that from the copier, you can run a ping test from the machine to something else on the network. This will give you a better understanding of the machines DNS setup.

                              DDNS is Dynamic Domain Name System. With this enable, the machine will talk to the DNS server more frequently and ask that the DNS server updates itself rather than waiting for a random DNS update from the DNS server itself.
                              is it possible that some machine do not have the ddns setting? today i attend only 3 bh250 and one canon. i search around the menu but seems fail to find the ddns setting. probably available only in the bizhub machine that their main body coloured with darker black and white. i already set dns enable and dns ip address. the best part is last week they can scan using hostname and this week something change somewhere and they cant scan using hostname.



                              Originally posted by Mr Spock
                              Some konica minolta machines require the host name to be in all caps also. I found this out the hard way.
                              hehehe.. i met this before. cant remember what model. but since then, the first try i will make sure the hostname is in capital letter and domain with the small letter. hehehe.. i cant remember how long it took me to find this, but sure it almost like 1hr 30 min. it just my lucky guess. really want to scream out loud that time.

                                Comment

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