Bizhub C350 Scan-to-FTP can't make it happen...

[panchristo]

Hello all! Hope someone can help me sort this out. (I can't find the post I'd added yesterday, hence the new thread)

I have a Konica Minolta Bizhub C350 placed in a LAN with some PCs (Windows XP+ 1 Vista), one iMac and a NAS (Fujitsu Celvin Q700 - Linux based).
I've been trying to setup the C350 to scan-to-ftp, since the NAS has an FTP server embedded.
So far I've done the following:

1. Enabled FTP Server on port 21, with Anonymous log-on enabled (for testing purposes)
2. Created an individual shared folder (scandoc) for the purpose
3. Set the permissions on the folder to enable appropriate access (Full for the begining)
4. Registered the FTP server through C350 Web interface (PageScope Web Connect)
5. Created an appropriate shortcut on the BizHub Address panel

When I try to scan to a PC running the Konica Minolta FTP Utility, everything works fine.
But, when I try to scan-to-FTP, although the FTP server is reached (no connection error reported), an error comes up saying "error cleared - folder was not found".
When I look at the syslog of the server, connection attempts are successful (Login OK, Logout OK) but no write actions on any folder.
I have tried several things such as writing the folder name with preceding slashes ( \ or / ) or period (.) in case it was a problem regarding path declaration in linux, but with no success.


Does anyone have an idea?

[pepper38_cnd]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

Try just putting a / and no folder name. If you are scanning to the root the folder name is not required. Also when using FTP there is no need to share the folder.

[panchristo]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

The NAS is a Small-Office_Business level device, administered through web interface. Not being able to access it via Linux, my only choice is to define a network share (i.e. scandoc) with appropriate permissions.

Thus, setting the path name to "/" (even if it worked correctly) I wouldn't be able to access the files from PCs in the LAN running Windows.

Unfortunately, the FTP server module of the NAS FTP-Server_en.pdf (see attached server guide for FTP setting) doesn't have the ability to set the root folder explicitly.

I'm very suspicious that the whole problem may arise in an incompatibility of path resolving between Bizhub C350 and the FTP Server embedded in the NAS running on Linux. Would that ring any bells?

[pepper38_cnd]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

Based on the guide and their example the folder mp3music is the root folder, therefore just puting in / in the path would scan to that folder if you had a folder inside that folder say easylistening then you would put /easylistening and so on. I understand the share is just so you can access it from another PC that is ok.

[panchristo]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

Not quite right, because as you can see from the last page of the pdf, hitting the ftp server address from a web interface it shows all of the shares created not only mp3music.

Unfortunately however, it still doesn't work.

Last minute update: Managed to make it work!!!

but after first 3 single page test runs, I inserted a stack of 4 pages only to receive a malfunction code c-1279.

Is there a service manual available?

[DallasTech]

[panchristo]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

I just found the service manual myself too (currently downloading). You could save me a lot of hassle if you could direct me as to what measures should i take.

[DallasTech]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

Honestly, I wouldn't spend too much time about it. You are working with a very dated machine, with marginal color output. I've worked with these machines a lot and I think we only had one of these in the field anymore.

If you are dead set on fixing it, I would just try some good RAM in the machine. Compatible computer RAM is sufficient, but you might end up replacing the main board, which in my mind wouldn't be worth it.

[panchristo]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

Honestly, I wouldn't spend too much time about it. You are working with a very dated machine, with marginal color output. I've worked with these machines a lot and I think we only had one of these in the field anymore.

If you are dead set on fixing it, I would just try some good RAM in the machine. Compatible computer RAM is sufficient, but you might end up replacing the main board, which in my mind wouldn't be worth it.

Thanks a lot for your kind responses. I am actually thinking of going towards a RAM upgrade for the RAM. What doyou mean by "you might end up replacing the main board". Can't I use regular computer RAM?

[DallasTech]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

The service manual says to replace the PWB-MFP, which would not be worth it for such and old machine. If memory doesn't fix it, I would trash it and start with something a little newer.

[panchristo]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

The service manual says to replace the PWB-MFP, which would not be worth it for such and old machine. If memory doesn't fix it, I would trash it and start with something a little newer.

Can you please tell me if it is possible to upgrade the machine's RAM (without replacing completely the board) using regular modules and what their specs should be?

[panchristo]

Bizhub C350 Scan-to-FTP PARTIALLY SOLVED... now data volume problem?

Well, back with an update and a few more questions.

In general my main problem is solved (getting scan-to-ftp/scan-to-pc to work) but something new has come up.

When I send multiple pages, the machine can't send all of them and reports: "Job has not been done properly" and Job Send Log reports server connect failure.

I've tried some "methods" when having to scan many pages, but the problem seems to repeat itself at approximately after 20 pages being sent in total.

Methods:

1. One batch, 50 pages
2. Batches of 10 pages (waiting in between for batch to be transmitted), fail at 2nd batch
3. Batches of 5 pages (waiting in between for batch to be transmitted), fail at 3rd-4th batch.

And now, time for QUESTIONS:
I am thinking that maybe something is wrong with the machine's RAM or that it is just not large enough (would a hard disk help?) to complete dificult (i.e. large) tasks (Method 1).

1. But on the other methods, taking for granted that the first batches are succesfully sent over, why does the next fail?
2. What are the exact specifications for RAM modules? Is it possible to use ordinary computer RAM? If Yes, up to what size?
3. Could a hard disk help solve the problem? If yes, is it possible to use an ordinary hard disk or an authentic Konica Minolta drive is needed?

[jeffreyclay]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

What do you mean "outdated"? !! Here in Royal Province of Ebonia we print our national currency, the "mudskat" on most glorious Konica Minolta C350 !!
Impossible to counterfeit...

[groovy]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

@panchristo: an hdd would help for getting larger scanning jobs. A customer of mine has a Konica Minolta Biz C350, connected to a NAS where he can complete very large scan jobs with the help of the internal hard drive.
@jeffreyclay: can U send me the file of your money? Just to do few print test, so if everything works fine i will plan a vacation to Royal Province of Ebonia :-)

[panchristo]

Re: Bizhub C350 Scan-to-FTP can't make it happen...

@panchristo: an hdd would help for getting larger scanning jobs. A customer of mine has a Konica Minolta Biz C350, connected to a NAS where he can complete very large scan jobs with the help of the internal hard drive.

I would be grateful If you could elaborate on that option as well! What do I need to have etc.

As for my aforementioned questions, does anyone have any answer?