Konica Minolta User Box settings are permanently changed from Word print function.

[lindam_svc]

We're running Windows 7 Professional x64. The Konica-Minolta copiers are installed on our print server, with user boxes set up for some individuals. We have instructions showing the users how to set up the User Box in their Printing preferences from the Devices and Printers window.

When they decide to print rather than save a document in their User Box in Word or Excel 2010, the setting changes permanently instead of just for the current document.

Does anyone know if this is by design or is it a bug?

[Gort]

Re: Konica Minolta User Box settings are permanently changed from Word print function

We have instructions showing the users how to set up the User Box in their Printing preferences from the Devices and Printers window.

1. If the users are changing the printer properties from the Devices & Printers screen, then that will change the "Output Method" until it is changed back. Set the output to the most common used method from the Devices and Printers screen and leave that alone.
Use the Output Method drop down from the "File, Print" or Ctrl/P when the document is open and ready to print.
output.jpg
2. If the users are printing multiple Word or Excel (even PDFs) with out closing the program, the PC will hold the printer settings from the last print job.
If the users opens a Word doc then prints it and closes out of Word, then re-opens Word the default settings are reset. The default printer properties set in Devices & Printers screen Printer Properties as in # 1 above.

[lindam_svc]

Re: Konica Minolta User Box settings are permanently changed from Word print function

Thank you Gort. That's how everything else works but currently when they change the User Box setting in Word 2010 for one document then exit the program, it's changed on the actual printer properties until it gets changed back manually.

This is why I suspect it's a bug.

[Avskrap]

Re: Konica Minolta User Box settings are permanently changed from Word print function

This, and many other weird "features", are common these days. I've got multiple customers experiencing problems with Office 2010 and our printers. Konica Minolta blames Microsoft, Microsoft can't seem to think there's a problem.
There are some (several) Microsoft technet threads about issues with Office 2010 and printers, but the Microsoft representatives and MVPs pretty much ignore the questions and problems.