Kyocera TA-300ci Stuck on Welcome Screen

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  • Taggerung08
    Technician

    50+ Posts
    • Sep 2014
    • 60
    #1

    Kyocera TA-300ci Stuck on Welcome Screen

    Hi Folks,

    I replaced a cracked touch screen on a 300ci.
    After I put the ops panel back on and fired the machine up, and the screen was black while I heard the machine warming up. The memory light blinked green for a while then stopped blinking to turn solid green.

    I reopened the panel, and saw that I had accidentally switched a dip from "NORMAL" to "BOOT" and when I switched it back to NORMAL the screen is stuck on the welcome screen as the machine sounds like it is booting up normally.

    Does anyone know how to get out of this mode?

    Thanks in advance!
    Tags: None
    • darry1322
      Senior Tech

      Site Contributor
      500+ Posts
      • Oct 2010
      • 817
      #2
      Re: Kyocera TA-300ci Stuck on Welcome Screen

      Originally posted by Taggerung08
      Hi Folks,

      I replaced a cracked touch screen on a 300ci.
      After I put the ops panel back on and fired the machine up, and the screen was black while I heard the machine warming up. The memory light blinked green for a while then stopped blinking to turn solid green.

      I reopened the panel, and saw that I had accidentally switched a dip from "NORMAL" to "BOOT" and when I switched it back to NORMAL the screen is stuck on the welcome screen as the machine sounds like it is booting up normally.

      Does anyone know how to get out of this mode?

      Thanks in advance!
      If you have switched the switch back to normal. Load firmware onto a thumbdrive, plug the thumbdrive into the panel USB slot, turn the copier on and find something to do for at least 7 minutes. It could take longer. If this doesn't work, switch back to boot, start the machine and wait for the light to turn solid again. Then try firmware again. You won't see anything on the screen until the firmware update gets to the control panel part of the firmware load.

        Comment

        • Taggerung08
          Technician

          50+ Posts
          • Sep 2014
          • 60
          #3
          Re: Kyocera TA-300ci Stuck on Welcome Screen

          Originally posted by darry1322
          If you have switched the switch back to normal. Load firmware onto a thumbdrive, plug the thumbdrive into the panel USB slot, turn the copier on and find something to do for at least 7 minutes. It could take longer. If this doesn't work, switch back to boot, start the machine and wait for the light to turn solid again. Then try firmware again. You won't see anything on the screen until the firmware update gets to the control panel part of the firmware load.
          Thank you.

          Do you happen to have a tech pub or document on this you could share?

            Comment

            • darry1322
              Senior Tech

              Site Contributor
              500+ Posts
              • Oct 2010
              • 817
              #4
              Re: Kyocera TA-300ci Stuck on Welcome Screen

              Originally posted by Taggerung08
              Thank you.

              Do you happen to have a tech pub or document on this you could share?

              500ciTroubleshooting GuideENOGR1.pdf

              The last page.

                Comment

                • Taggerung08
                  Technician

                  50+ Posts
                  • Sep 2014
                  • 60
                  #5
                  Re: Kyocera TA-300ci Stuck on Welcome Screen

                  Originally posted by darry1322
                  [ATTACH=CONFIG]33101[/ATTACH]

                  The last page.
                  Success!!

                  Thank you very much! Reloaded the firmware on a USB drive, FAT formatted with with less that 2gigs memory. Then rebooted to the normal screen.

                  Thanks

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22916
                      #6
                      Re: Kyocera TA-300ci Stuck on Welcome Screen

                      Originally posted by Taggerung08
                      Success!!

                      Thank you very much! Reloaded the firmware on a USB drive, FAT formatted with with less that 2gigs memory. Then rebooted to the normal screen.

                      Thanks
                      Congratulations on your success. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • darry1322
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Oct 2010
                          • 817
                          #7
                          Re: Kyocera TA-300ci Stuck on Welcome Screen

                          Originally posted by Taggerung08
                          Success!!

                          Thank you very much! Reloaded the firmware on a USB drive, FAT formatted with with less that 2gigs memory. Then rebooted to the normal screen.

                          Thanks
                          You are welcome!

                            Comment

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