Cannot recognize the ID card reader

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  • copiman
    Technician

    500+ Posts
    • Sep 2011
    • 861

    #1

    Cannot recognize the ID card reader

    I have a 3500i (off-lease) that displays "Cannot recognize the ID card reader". It came to us without a card reader. I figured uninstalling the software would take care of the message. I called tech support and they told me the only way to remove the message is to purchase a card reader and attach it. Thought I would throw this out there in hopes that someone may have had this issue and found a work around.
  • tmaged
    Owner/Service Manager

    Site Contributor
    1,000+ Posts
    • Oct 2008
    • 1855

    #2
    Re: Cannot recognize the ID card reader

    There is no workaround, but you can get one off ebay relatively cheap, & hide it in the back cover.
    Hope that helps !
    -Tony
    www.dtios.com
    Become a fan on Facebook

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    • Kyo fan
      Trusted Tech

      250+ Posts
      • Dec 2013
      • 368

      #3
      Re: Cannot recognize the ID card reader

      U204 and set it to off (if i remember correctly).

      Comment

      • tmaged
        Owner/Service Manager

        Site Contributor
        1,000+ Posts
        • Oct 2008
        • 1855

        #4
        Re: Cannot recognize the ID card reader

        Originally posted by Kyo fan
        U204 and set it to off (if i remember correctly).
        Sorry Kyo fan, that doesn't work. Mine was already set to off. I tried enabling/disabling & it made no difference.
        Hope that helps !
        -Tony
        www.dtios.com
        Become a fan on Facebook

        Comment

        • charm5496
          Service Manager

          Site Contributor
          1,000+ Posts
          • Apr 2008
          • 2387

          #5
          Re: Cannot recognize the ID card reader

          have you tried clearing U021 and U024?
          Accidents don't just happen. They must be carelessly planned.

          Comment

          • tmaged
            Owner/Service Manager

            Site Contributor
            1,000+ Posts
            • Oct 2008
            • 1855

            #6
            Re: Cannot recognize the ID card reader

            I have, didn't make a difference.
            Hope that helps !
            -Tony
            www.dtios.com
            Become a fan on Facebook

            Comment

            • copiman
              Technician

              500+ Posts
              • Sep 2011
              • 861

              #7
              Re: Cannot recognize the ID card reader

              Thanks everyone for your input. It sucks but as a friend of mine always comments, "it is what it is". Thanks again.

              Comment

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