Kyocera M6535cidn XPS Print error NEED HELP!

[bronco31]

Re: Kyocera M6535cidn XPS Print error NEED HELP!

If you're referring to "Form Feed Timeout," this only applies to documents where the end of job data isn't received and the machine will simply print what it has received. This is different from any of the F codes, which are fatal communication errors, because they occur when the engine software has crashed.

1. nope..referring to "Auto Error Clear".. wondering why it doesnt work and the Kyo MFP will still throw F248 style codes!

2. Agree there must be a machine using the XPS driver in this OP case...

keep on keeping on all you road warrior techs!

[Santander]

Re: Kyocera M6535cidn XPS Print error NEED HELP!

1. nope..referring to "Auto Error Clear".. wondering why it doesnt work and the Kyo MFP will still throw F248 style codes!

2. Agree there must be a machine using the XPS driver in this OP case...

keep on keeping on all you road warrior techs!

If the unit is throwing F248 codes have you checked the print log to see what is being printed? And from where? Our experience has been that a unit that throws a F248 code that Auto Error Clear does not clear is usually from a mal-formed web page or one that contains a virus. Match up the F248 codes with the failed pint jobs in the log and I think you will find that they are trying to print a web page. Are they printing directly to the unit or through a server? Simply clearing the machine and getting it back on line will only lead to more F248 codes as the offending print job is still in the queue. Without clearing the print queue, especially on a server based print queue only keeps sending the bad job. This is where looking at the print job log will help you narrow down what the print job is and where it is coming from. Hope this helps.

[NeoMatrix]

Re: Kyocera M6535cidn XPS Print error NEED HELP!

Sounds like you may be getting web page deliberate over size font scripting forcing huge print pages an/or unknown fonts.

Clear the print spool directory on the offending PC's eg. :
In a DOS window do the following.

c:
cd\
c:\windows\system32\spool\PRINTERS
del *.*

HTH

[bronco31]

Re: Kyocera M6535cidn XPS Print error NEED HELP!

"Clear the print spool directory on the offending PC's en"

yes ...that IS the goal to to find the offending PC.

and these little C5400 or 7035 color printers dont have much in the way of Print Logs...

im going to lunch!

[qbert69]

REDO!!!::Re: Kyocera M6535cidn XPS Print error NEED HELP!

Make sure the KX Print Driver is installed on the "problematic" computer. Take your XPS document and save it as a DIFFERENT FORMAT!.....such as PDF and try reprinting with the KX Driver!

[bronco31]

Re: REDO!!!::Re: Kyocera M6535cidn XPS Print error NEED HELP!

Make sure the KX Print Driver is installed on the "problematic" computer. Take your XPS document and save it as a DIFFERENT FORMAT!.....such as PDF and try reprinting with the KX Driver!

hard part is where/how to find the problematic PC or Tablet or Macbook? in a office full of realtors spread out!

[wragsdale]

Re: REDO!!!::Re: Kyocera M6535cidn XPS Print error NEED HELP!

hard part is where/how to find the problematic PC or Tablet or Macbook? in a office full of realtors spread out!

Isolation troubleshooting. Not hard at all!

[cowboyjimmy]

Re: Kyocera M6535cidn XPS Print error NEED HELP!

Isolation is hard for me. I can't figure out how to set it up and I have the job accounting instructions..but very vague. This sh..stuff in not what I am good at. Any help at setting up job accounting would help. Still not getting it. I am calling in help from IT guys fr this one. And there are only two computers in te office. Both running kx drivers and updated firmware. Has to be a program causing the problem.

[cowboyjimmy]

Re: Kyocera M6535cidn XPS Print error NEED HELP!

Well guys. Never could find a solution the way I wanted so we took a different route. UNHOOKED IT!. I went straight to a computer with a USB. Problem solved. I also am finding that I really don't like Kyocera machines much. Now I have 8 in inventory that I don't even want anymore.

On another subject.

Two of my customers have the same machine. One here we have been talking about (M6535cidn).
Now that I have hooked up to the PC, I can find no way to scan from printer to PC anymore. Everything points to SMB which is no longer in use. The only option I have found so far is the Pin Point Scan 3 and I am not going to shell out $100+ to get a program for two machines.
Can anyone walk me through a method to set up scan to PC (if there is one) without the PP3?

(Please remember that I am a newby at Networking)
I became a Kyocera dealer without really knowing what the F I was getting into. I am great at sales..not networking or tech stuff..Wish they had told me that from the start. Anyone want to buy a Kyocera dealership or 8 machines?

[tmaged]

Re: Kyocera M6535cidn XPS Print error NEED HELP!

A good tech will sell your machines & service. They are hard to find, but worth it. Kyocera hardware is very well made for the most part, I wouldn't give up on it yet.

[qbert69]

Re: Kyocera M6535cidn XPS Print error NEED HELP!

Well guys. Never could find a solution the way I wanted so we took a different route. UNHOOKED IT!. I went straight to a computer with a USB. Problem solved. I also am finding that I really don't like Kyocera machines much. Now I have 8 in inventory that I don't even want anymore.

On another subject.

Two of my customers have the same machine. One here we have been talking about (M6535cidn).
Now that I have hooked up to the PC, I can find no way to scan from printer to PC anymore. Everything points to SMB which is no longer in use. The only option I have found so far is the Pin Point Scan 3 and I am not going to shell out $100+ to get a program for two machines.
Can anyone walk me through a method to set up scan to PC (if there is one) without the PP3?

(Please remember that I am a newby at Networking)
I became a Kyocera dealer without really knowing what the F I was getting into. I am great at sales..not networking or tech stuff..Wish they had told me that from the start. Anyone want to buy a Kyocera dealership or 8 machines?

Hey CowboyJimmy!

DON'T GIVE UP!...LEARN NETWORK BASICS!!!

At this location, how many PC's are you dealing with??? If it's not too many, download the latest driver from Kyocera (KX Driver) and install on the individual PC's!...install the Kyocera method in the scripted installer and choose the Hostname of the printer/mfp instead of the ip address--set the MFP to DHCP! If you have more than one Kyocera MFP to manage, get KM NetViewer and install that on a pc (the file server PC) to use for accounting and managed printing if you wish to do so. Scan to SMB?....designate one PC as "file server"--I prefer Windows 7 X64 Pro OS an setup individual sub folders within a main folder on the root of the C:/ drive....then map on individuals PC's the path to their shared folder on the file server pc....take it a step at a time.

1. Install correct and updated print drivers for all pc's--use hostname and test for printing.
2. Setup SMB Scanning with individual folders on a single PC file server.
3. Go back to individual PC's and map to shared folders.
4. If print accounting is turned on, be sure to put accounting code in the print driver.
5. If more than one Kyocera MFP is installed, on the file server PC, install KM Net Viewer and use it to view, manage and copy settings, accounts, and address book info from on Kyocera MFP to another.
6. If you have more than one MFP installed on a users PC, check with the PC user which MFP they want to default print to and set it as such....you can also rename it so it is easily rename it so it is easily recognizable by the user as "their" printer.

Good Luck!



PS--I have found the Kyocera's to be some of the easiest to set-up and manage....once you learn the "flow" of it, you'll like it!