356ci DP-5100 J9110

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  • tmaged
    Owner/Service Manager

    Site Contributor
    1,000+ Posts
    • Oct 2008
    • 1855
    #1

    356ci DP-5100 J9110

    I have a 356ci that is giving me jam 9110. The page pulls in, then the pickup & feed rollers stop. I've replaced the tires & sep pad. It's a new machine with only 765 pages through the ADF. It's had 21 jams, so not a ton, but still.
    I tried pulling the cover off to watch the back, but you can't see anything with a metal plate between the motors & gears.
    I also installed bulletin H068 for folding corners, but it didn't resolve the jamming issue.
    Anybody have info regarding this ?
    Hope that helps !
    -Tony
    www.dtios.com
    Become a fan on Facebook
    Tags: None
    • sparkycivic
      Trusted Tech

      250+ Posts
      • Apr 2017
      • 348
      #2
      Re: 356ci DP-5100 J9110

      have you tried shoving a manila folder through the feeder path to see if anything is stuck, or mylar flipped inside? maybe there's a sticky-note inside...

        Comment

        • tmaged
          Owner/Service Manager

          Site Contributor
          1,000+ Posts
          • Oct 2008
          • 1855
          #3
          Re: 356ci DP-5100 J9110

          Thanks Sparky. Just got back from the machine, it would pass paper but jam intermittently. We had a 306ci in our office, which after a little research, uses the same drive unit for the ADF as the DP-5100.
          I replaced it & scanned 200 pages no problem. I could get it to jam within about 15 pages yesterday. I'm guessing the feed motor has a bad spot in it.
          Hope that helps !
          -Tony
          www.dtios.com
          Become a fan on Facebook

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22917
              #4
              Re: 356ci DP-5100 J9110

              Originally posted by tmaged
              Thanks Sparky. Just got back from the machine, it would pass paper but jam intermittently. We had a 306ci in our office, which after a little research, uses the same drive unit for the ADF as the DP-5100.
              I replaced it & scanned 200 pages no problem. I could get it to jam within about 15 pages yesterday. I'm guessing the feed motor has a bad spot in it.
              Any clutches in that clutch pack? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • tmaged
                  Owner/Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Oct 2008
                  • 1855
                  #5
                  Re: 356ci DP-5100 J9110

                  I don't see any clutches at all. Just some motors, one-way gears & the wrap spring on the feed roller.
                  Hope that helps !
                  -Tony
                  www.dtios.com
                  Become a fan on Facebook

                    Comment

                    • mita
                      Technician

                      50+ Posts
                      • Sep 2010
                      • 87
                      #6
                      Re: 356ci DP-5100 J9110

                      We have found that on some the side guides are just a bit tight. Try trimming the stops so it opens up a bit more and test it.
                      Brian

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