i need help with Kyocera FS-6525 FTP

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  • 2010mohamed
    Technician
    • Oct 2017
    • 28

    #1

    i need help with Kyocera FS-6525 FTP

    WhatsApp Image 2017-12-13 at 8.10.04 AM.jpg

    i have this message " Preparing to Print " on the screen left side up . and take very long time some time get ready to copy . and all the time never finish preparing .
  • Kyo fan
    Trusted Tech

    250+ Posts
    • Dec 2013
    • 368

    #2
    Re: i need help with Kyocera FS-6525 FTP

    Print the status page and event log and post them here.

    Comment

    • 2010mohamed
      Technician
      • Oct 2017
      • 28

      #3
      Re: i need help with Kyocera FS-6525 FTP

      thanks for replay . but i cant print any thing . the machine is preparing to print (the machine is working and i think developer is runing also ) i dont have any idea how can i print those paper for you
      any idea please i need help

      Comment

      • 2010mohamed
        Technician
        • Oct 2017
        • 28

        #4
        Re: i need help with Kyocera FS-6525 FTP

        i need help please

        Comment

        • JR2ALTA
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2010
          • 2028

          #5
          Re: i need help with Kyocera FS-6525 FTP

          Maybe you need toner

          Comment

          • 2010mohamed
            Technician
            • Oct 2017
            • 28

            #6
            Re: i need help with Kyocera FS-6525 FTP

            Originally posted by JR2ALTA
            Maybe you need toner
            i change the toner and drum and developer . and the same proplem
            any idea can help pls

            Comment

            • tech28
              Trusted Tech

              Site Contributor
              250+ Posts
              • Jun 2013
              • 434

              #7
              Re: i need help with Kyocera FS-6525 FTP

              Have had a few Kyocera printers that were low in toner and I also replaced the developer, toner, oem, and they will just run, run, run and nothing. Just cycle, heck, I just left a couple of them running at the shop, overnight, came back the next day and they were ready to go? Running good. Weird machines when they run out of toner completely.

              Comment

              • 2010mohamed
                Technician
                • Oct 2017
                • 28

                #8
                Re: i need help with Kyocera FS-6525 FTP

                Originally posted by tech28
                Have had a few Kyocera printers that were low in toner and I also replaced the developer, toner, oem, and they will just run, run, run and nothing. Just cycle, heck, I just left a couple of them running at the shop, overnight, came back the next day and they were ready to go? Running good. Weird machines when they run out of toner completely.
                i did the same you did and its ready . but after i turn the machine off and on . the same proplem any other idea

                Comment

                • Rpizzle
                  Technician
                  • Mar 2014
                  • 47

                  #9
                  Re: i need help with Kyocera FS-6525 FTP

                  if you unplug the network cable and cycle power does it do the same thing?

                  Comment

                  • JR2ALTA
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Feb 2010
                    • 2028

                    #10
                    Re: i need help with Kyocera FS-6525 FTP

                    Originally posted by Rpizzle
                    if you unplug the network cable and cycle power does it do the same thing?
                    that's a good idea. "preparing to print" is the NIC initialization. Maybe he's got an IP conflict

                    Comment

                    • 2010mohamed
                      Technician
                      • Oct 2017
                      • 28

                      #11
                      Re: i need help with Kyocera FS-6525 FTP

                      Originally posted by JR2ALTA
                      that's a good idea. "preparing to print" is the NIC initialization. Maybe he's got an IP conflict
                      there is no network cable . any other idea

                      Comment

                      • Kyo fan
                        Trusted Tech

                        250+ Posts
                        • Dec 2013
                        • 368

                        #12
                        Re: i need help with Kyocera FS-6525 FTP

                        I would upgrade firmware next. If nothing changes, do U021 initialization. Keep in mind that will reset network settings, common settings, job accounting and will wipe the event log. That's not a bit deal since you can set it up again.
                        Last edited by Kyo fan; 04-02-2018, 04:34 PM.

                        Comment

                        • bsm2
                          IT Manager

                          25,000+ Posts
                          • Feb 2008
                          • 29431

                          #13
                          Re: i need help with Kyocera FS-6525 FTP

                          you may have a fax trying to print on paper size that's not in machine. Fax setting has reduce to size paper is turn off , turn it on
                          or wait and see what the error is machine and insert that size paper.

                          Don't know of any way to delete a fax received in memory.
                          Last edited by bsm2; 04-02-2018, 05:27 PM.

                          Comment

                          • 2010mohamed
                            Technician
                            • Oct 2017
                            • 28

                            #14
                            Re: i need help with Kyocera FS-6525 FTP

                            Originally posted by bsm2
                            you may have a fax trying to print on paper size that's not in machine. Fax setting has reduce to size paper is turn off , turn it on
                            or wait and see what the error is machine and insert that size paper.

                            Don't know of any way to delete a fax received in memory.
                            sorry but i dont have fax also . so i dont know what to do

                            Comment

                            • Phil B.
                              Field Supervisor

                              10,000+ Posts
                              • Jul 2016
                              • 22798

                              #15
                              Re: i need help with Kyocera FS-6525 FTP

                              Originally posted by 2010mohamed
                              i need help please
                              you really haven't given us much to go on.

                              what type file are you trying to print?
                              what is the size of the file?
                              you say:
                              I cant ping machine ... have you tried looking at maybe an IP addy conflict?
                              what program are you using to print from.

                              not enuff info to go on.

                              if you can't ping that machine ... why change all those parts out?

                              Comment

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