Kyocera M3655idn welcome screen

[keith huntoon]

I have a Kyocera M3655idn.
Screen stuck on welcome.
Machine has USB ports blocked(Bank).
Can not upgrade firmware thru USB port.
Can not get into Simulation to clear memory and hard drive.
No network connection.
Thanks in advance.

[bmwmick]

Re: Kyocera M3655idn welcome screen

Does anything turn at all when you first turn the machine on
As I have the power supply cause this fault
Not on this model though


Sent from my iPhone using Tapatalk

[JR2ALTA]

Re: Kyocera M3655idn welcome screen

I have a Kyocera M3655idn.
Screen stuck on welcome.
Machine has USB ports blocked(Bank).
Can not upgrade firmware thru USB port.
Can not get into Simulation to clear memory and hard drive.
No network connection.
Thanks in advance.

The bank's IT needs to unlock the USB port for you. Gotta try fw before ordering parts.

[keith huntoon]

Re: Kyocera M3655idn welcome screen

Does anything turn at all when you first turn the machine on
As I have the power supply cause this fault
Not on this model though


Sent from my iPhone using Tapatalk

Hello
Yes fans and gears turning
Thanks

[keith huntoon]

Re: Kyocera M3655idn welcome screen

The bank's IT needs to unlock the USB port for you. Gotta try fw before ordering parts.

Hello
The machine does not have a network conection
Thanks

[copier tech]

Re: Kyocera M3655idn welcome screen

I have a Kyocera M3655idn.
Screen stuck on welcome.
Machine has USB ports blocked(Bank).
Can not upgrade firmware thru USB port.
Can not get into Simulation to clear memory and hard drive.
No network connection.
Thanks in advance.

You need to update the firmware to resolve this issue.

However if the USB ports are blocked/disabled? you can't unlock them with the machine not coming to ready.

[copiertec]

Re: Kyocera M3655idn welcome screen

You have to start with firmware. Also, just a suggestion, I would have the IT dept either be on site anytime when you are there to service the mfp, or give you the admin code to access the mfp because the extra trips your company needs to make are costing you money.

[copiertec]

Re: Kyocera M3655idn welcome screen

Also, I was thinking if you do have access to the copier, if the admin passcode was not changed you can lower the security level of the mfp or allow usb connectivity though the system settings, then when you are done just re disable/enable those options.

[GeneOR95]

Re: Kyocera M3655idn welcome screen

Hello
The machine does not have a network conection
Thanks

Laptop with crossover cable. Modern Laptops can use regular ethernet cable. Log into command center unblock usb port, upgrade F/W, re-block USB.

[copier tech]

Re: Kyocera M3655idn welcome screen

Laptop with crossover cable. Modern Laptops can use regular ethernet cable. Log into command center unblock usb port, upgrade F/W, re-block USB.

With the machine stuck on the welcome screen & not coming to ready his options are limited.

[CWP]

Re: Kyocera M3655idn welcome screen

Keith,
It would appear that nobody is really looking at the problem as you described it.
So if the USB ports are blocked, you would need to unblock them to update firmware, but you CANNOT do this because the machine is stuck in "Welcome".
Others are telling you to web into the machine to unblock the USB ports, but if I am correct you stated there is no network connectivity to this machine.
At this point, you pretty much have to go with a board failure and it would almost have to be the operation panel or main control board.
Maybe you have another machine you could pull the operation panel off of to try.

[GeneOR95]

Re: Kyocera M3655idn welcome screen

With the machine stuck on the welcome screen & not coming to ready his options are limited.

And right now his options are to try to access the command center or replace boards. I always try the least expensive option first, especially the free ones. At most you lose ten minutes trying.

[keith huntoon]

Re: Kyocera M3655idn welcome screen

I have a Kyocera M3655idn.
Screen stuck on welcome.
Machine has USB ports blocked(Bank).
Can not upgrade firmware thru USB port.
Can not get into Simulation to clear memory and hard drive.
No network connection.
Thanks in advance.

We ended up replacing PWB Assy. Controller board.
Seems to have solved the problem.
Thanks to all who responded.

[JR2ALTA]

Re: Kyocera M3655idn welcome screen

Keith,
It would appear that nobody is really looking at the problem as you described it.
So if the USB ports are blocked, you would need to unblock them to update firmware, but you CANNOT do this because the machine is stuck in "Welcome".
Others are telling you to web into the machine to unblock the USB ports, but if I am correct you stated there is no network connectivity to this machine.
At this point, you pretty much have to go with a board failure and it would almost have to be the operation panel or main control board.
Maybe you have another machine you could pull the operation panel off of to try.

You're right. This went right over my head. As one who suggested it, I apologize.