BSOD when printing to Kyocera from Win 10

[BillyCarpenter]

Re: BSOD when printing to Kyocera from Win 10

Good Lord.

I just downloaded the latest windows 10 update on my computer and I got BSOD. Not when I tried to print, but windows wouldn't even load. I had to disconnect every accessory (hard drive, 2nd monitor, ect.) and finally got the computer to boot. This is a fucking major problem.

[blackcat4866]

Re: BSOD when printing to Kyocera from Win 10

Simply uninstalling windows update kb:5000802 and kb:5000808 fixed my PC this morning. I believe the official Kyocera bulletin appears earlier in this thread. It took me 15minutes ... so it must be easy.

=^..^=

[BillyCarpenter]

Re: BSOD when printing to Kyocera from Win 10

Simply uninstalling windows update kb:5000802 and kb:5000808 fixed my PC this morning. I believe the official Kyocera bulletin appears earlier in this thread. It took me 15minutes ... so it must be easy.

=^..^=

I've done that at a couple of customers office where it was a printer problem. On my personal PC, the BSOD had nothing to do with printing. Upon installing the update, Windows 10 would not boot. I read an article that said to unplug all accessories, which I did, then it booted up and I was able to uninstall the updates.

[JVergin]

Re: BSOD when printing to Kyocera from Win 10

Microsoft did NOT pull the update as reported by Kyocera. They must have lied to Kyocera.

I had several customers call in this morning who uninstalled the update last week. They were able to successfully print until this morning when Microsoft re-downloaded and re-installed the security update.

WOW!

[blackcat4866]

Re: BSOD when printing to Kyocera from Win 10

There's a new Kyocera bulletin that Microsoft Update kb:5000802 & kb:5000808 may remain in the downloads folder, and re-load itself at the first opportunity. I have yet to check this on my PC, but yes, have removed kb:5000802 ... twice.

1. Open File Explorer. 2. Go to C:\Windows\SoftwareDistribution\Download, and delete all contents.


There were two folders and 9 update files on my PC.
=^..^=

[BillyCarpenter]

Re: BSOD when printing to Kyocera from Win 10

There's a new Kyocera bulletin that Microsoft Update kb:5000802 & kb:5000808 may remain in the downloads folder, and re-load itself at the first opportunity. I have yet to check this on my PC, but yes, have removed kb:5000802 ... twice.

1. Open File Explorer. 2. Go to C:\Windows\SoftwareDistribution\Download, and delete all contents.


There were two folders and 9 update files on my PC.
=^..^=

Thanks for that.

[KYO_OEM]

Re: BSOD when printing to Kyocera from Win 10

Windows 10, version 20H2 and Windows Server, version 20H2 | Microsoft Docs

[BillyCarpenter]

Re: BSOD when printing to Kyocera from Win 10

Quick Update: I uninstalled the latest updates on my computer and deleted the files as per blackcat's instructions. It didn't work. The next time I restarted my computer the updates installed and got the BSOD again. I'm about to try KYO's solution.

[FriendlyTech]

Re: BSOD when printing to Kyocera from Win 10

Pause updates, default is 7 days hopefully Microsoft has it fixed by then.

[KYO_OEM]

Re: BSOD when printing to Kyocera from Win 10

Today we installed both patches on diff. systems
Here the result
patches.JPG

[kuby]

Re: BSOD when printing to Kyocera from Win 10

Billy you need to Pause the updates for about 7 days other wise they will just install again. Maybe in a week MS will fix this, if not just pause it again before the 7 days is up.

[KYO_OEM]

Re: BSOD when printing to Kyocera from Win 10

we didn`t uninstall KB5000802 and KB5000808
we run additional manual update with KB5001567 + KB5001566
and the result you can check in post before

[FriendlyTech]

Re: BSOD when printing to Kyocera from Win 10

we didn`t uninstall KB5000802 and KB5000808
we run additional manual update with KB5001567 + KB5001566
and the result you can check in post before

Can confirm, installed update KB5001567 without removing KB5000802 and issue is gone.

[BillyCarpenter]

Re: BSOD when printing to Kyocera from Win 10

we didn`t uninstall KB5000802 and KB5000808
we run additional manual update with KB5001567 + KB5001566
and the result you can check in post before

This solved the problem for me. I didn't uninstall KB5000802 and KB5000808 but did install KB5001567 + KB5001566 and everything works beautifully. Thanks KYO.

[kuby]

Re: BSOD when printing to Kyocera from Win 10

Also if you run the Windows 20H2 update and restart and then it finds the KB5001567 fix and installs it. Printing OK.