Kyocera ECOSYS P6230cdn jamming issue

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • vee1989
    Technician
    • Nov 2017
    • 34
    #1

    [Jamming] Kyocera ECOSYS P6230cdn jamming issue

    Hi Guys

    I need some help with this one.

    I have a Kyocera P6230cdn that randomly jams just before exiting, paper jammed in rear cover. The machine will work just fine then it will start jamming randomly The jamming seems to be like a mismatch, like an A5 format printing on an A4 sheet(Please see pics attached).

    I checked that the cassette is set correctly with paper set on A4. The rollers are all in good condition as well. We have many machines like this but this is a first that I am experiencing this issue.

    I am no expert by any means and my knowledge is very limited with this model. Hopefully you guys can help

    Please feel free to request any more info.

    Thanks
    20210915_174431.jpg20210915_174503.jpg
    Tags: issue, jamming, p6230cdn, paper, set
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22916
      #2
      Re: Kyocera ECOSYS P6230cdn jamming issue

      There have been issues with the paper size switches. Yes, I see the A5 image centered on A4 paper. There are two places that the paper size is set: with the cassette dial AND in the System Menu. If that data conflicts, yes you can also get jamming and paper size mismatches. It would help to know the jam code. See here for an easy way to print that error log:
      https://www.copytechnet.com/forums/kyocera/155865-kyocera-ecosys-p2135dn-p2040dn-status-page-shortcut-2.html#post1786175

      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • vee1989
          Technician
          • Nov 2017
          • 34
          #3
          Re: Kyocera ECOSYS P6230cdn jamming issue

          Originally posted by blackcat4866
          There have been issues with the paper size switches. Yes, I see the A5 image centered on A4 paper. There are two places that the paper size is set: with the cassette dial AND in the System Menu. If that data conflicts, yes you can also get jamming and paper size mismatches. It would help to know the jam code. See here for an easy way to print that error log:
          https://www.copytechnet.com/forums/kyocera/155865-kyocera-ecosys-p2135dn-p2040dn-status-page-shortcut-2.html#post1786175

          =^..^=
          Thanks Blackcat. There is no specific jam code, just the paper jam in rear cover message that appears. I will try to print the error log and provide feedback.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22916
              #4
              Re: Kyocera ECOSYS P6230cdn jamming issue

              ... and you did notice that little image quality issue with magenta? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • vee1989
                  Technician
                  • Nov 2017
                  • 34
                  #5
                  Re: Kyocera ECOSYS P6230cdn jamming issue

                  Yup I did lol...that is next in line to fix after I sort this annoying jamming issue.

                    Comment

                    • diedux
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • Jan 2017
                      • 124
                      #6
                      Re: Kyocera ECOSYS P6230cdn jamming issue

                      If you have network access to a printer, you can check jam, service call, and other logs by typing http://<printerIPadress>/eventlog
                      Should see something similar:
                      Screenshot eventlog.jpg

                        Comment

                        • vee1989
                          Technician
                          • Nov 2017
                          • 34
                          #7
                          Re: Kyocera ECOSYS P6230cdn jamming issue

                          Thanks diedux, I learnt something new.

                          So I went to the site this morning and after some troubleshooting, I found out what was causing the jamming issue.

                          The problem is related to the cassette switch being slightly loose and cassette wear itself. My theory is that when the machine is printing there is slight movement in the cassette which disengages the switches in-between prints causing the random jamming with incorrect format. I also found that there is slight wear on either side of the cassette causing it to move horizontally ever so slightly which disengages the switches.

                          I did a quick fix until I get a new cassette, pics below. I guess its the way the users load the cassette into machine which caused it to wear on either side.

                          Thanks for the help guys.

                          20210916_064421.jpg20210916_063234.jpg

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22916
                              #8
                              Re: Kyocera ECOSYS P6230cdn jamming issue

                              Congratulations on your success. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • alanjohnson1995
                                  Junior Member
                                  • Jan 2024
                                  • 1
                                  #9
                                  Re: Kyocera ECOSYS P6230cdn jamming issue

                                  This post helped me solving my issue. I had a differnt problem for the paper Jam.
                                  The retard roller was poorly alligned causing the paper jam. Could have happened during the transport or maybe was not installed by technician properly the last time it was serviced.

                                  Cheers.
                                  Attached Files

                                    Comment

                                    • Ropariva
                                      Senior Tech

                                      500+ Posts
                                      • Mar 2016
                                      • 628
                                      #10
                                      Re: Kyocera ECOSYS P6230cdn jamming issue

                                      Originally posted by vee1989
                                      Thanks diedux, I learnt something new.

                                      So I went to the site this morning and after some troubleshooting, I found out what was causing the jamming issue.

                                      The problem is related to the cassette switch being slightly loose and cassette wear itself. My theory is that when the machine is printing there is slight movement in the cassette which disengages the switches in-between prints causing the random jamming with incorrect format. I also found that there is slight wear on either side of the cassette causing it to move horizontally ever so slightly which disengages the switches.

                                      I did a quick fix until I get a new cassette, pics below. I guess its the way the users load the cassette into machine which caused it to wear on either side.

                                      Thanks for the help guys.

                                      [ATTACH=CONFIG]50165[/ATTACH][ATTACH=CONFIG]50164[/ATTACH]

                                        Comment

                                        • fishleg
                                          Trusted Tech

                                          Site Contributor
                                          250+ Posts
                                          • Mar 2009
                                          • 425
                                          #11
                                          Re: Kyocera ECOSYS P6230cdn jamming issue

                                          Hate that cassette everything about it. Why wouldn't you just let it be set on the screen...

                                            Comment

                                            • ihatefinishers13
                                              Senior MFP Technician

                                              500+ Posts
                                              • Feb 2020
                                              • 610
                                              #12
                                              Re: Kyocera ECOSYS P6230cdn jamming issue

                                              Originally posted by fishleg
                                              Hate that cassette everything about it. Why wouldn't you just let it be set on the screen...
                                              I've found that Kyocera as a whole does things as cheap as possible. Paper feed units, tandem paper feed units, 306/307/308ci drums, every printer model's paper detect mechanisms... all just garbage.

                                                Comment

                                                Previous template Next
                                                Working...