Kyocera Ecosys M2540dn scanning issue

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  • brunot
    Trusted Tech

    100+ Posts
    • May 2012
    • 148
    #1

    [Misc] Kyocera Ecosys M2540dn scanning issue

    Hello everyone,
    The Kyocera Ecosys M2540dn is connected to the computer (Windows 11 Pro) via USB cable.
    Everything was working normally until last week when the Kyocera QuickScan (software for scanning) showed us an error saying, "A problem occurred during scanning!" And it just won't scan.
    The printing is working fine, but not the scanning. (See attached file.)
    I have tried removing the device software and TWAIN driver and doing a clean install, but with no luck.
    I have also tried updating the firmware of the device, but the problem persists.
    Any ideas? Thanks.
    Attached Files
    Tags: None
    • kuby
      Senior Tech

      1,000+ Posts
      • Oct 2007
      • 1370
      #2
      Had this happen to a M2540dn, that they updated their ISP. Had one that was working and ATT came out and installed a NEW modem/router and could never scan again. ATT said they did not change anything. RIGHT Don't think it is the same issue but ask anyway. Ended up using the Kyocera Print Center to get it to scan.
      Last edited by kuby; 1 week ago.
        👍 1

        Comment

        • Ropariva
          Senior Tech

          500+ Posts
          • Mar 2016
          • 628
          #3
          Do a fresh install on another computer or laptop. This will confirm if you have an issue with the pc or with the device. Have you tried a network connection and SMB or FTp scan?
            👍 2

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22914
              #4
              If I recall correctly there is a place in the scanning application in which you can right-click, then choose "non-secure devices". Until you make that selection it doesn't work.
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=
                👍 2

                Comment

                • brunot
                  Trusted Tech

                  100+ Posts
                  • May 2012
                  • 148
                  #5
                  Originally posted by kuby
                  Had this happen to a M2540dn, that they updated their ISP. Had one that was working and ATT came out and installed a NEW modem/router and could never scan again. ATT said they did not change anything. RIGHT Don't think it is the same issue but ask anyway. Ended up using the Kyocera Print Center to get it to scan.
                  Today another client has encountered the same issue on a Kyocera Ecosys MA4500ix connected to the network, with software scanning: Kyocera Print Center.
                  I think Kyocera Print Centre only works with a network connection.
                  Last edited by brunot; 1 week ago.

                    Comment

                    • brunot
                      Trusted Tech

                      100+ Posts
                      • May 2012
                      • 148
                      #6
                      Originally posted by Ropariva
                      Do a fresh install on another computer or laptop. This will confirm if you have an issue with the pc or with the device. Have you tried a network connection and SMB or FTp scan?
                      Installed on another laptop: same issue.

                      Scan to Folder (SMB) tested ok, but the user wants to use a USB connection, not a network connection!

                        Comment

                        • brunot
                          Trusted Tech

                          100+ Posts
                          • May 2012
                          • 148
                          #7
                          Originally posted by blackcat4866
                          If I recall correctly there is a place in the scanning application in which you can right-click, then choose "non-secure devices". Until you make that selection it doesn't work.
                          I am unable to locate this option on the Kyocera QuickScan app. Can you please show me? Thanks

                            Comment

                            • tmaged
                              Owner/Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Oct 2008
                              • 1854
                              #8
                              Originally posted by brunot

                              Installed on another laptop: same issue.

                              Scan to Folder (SMB) tested ok, but the user wants to use a USB connection, not a network connection!
                              That's the problem with USB. When it's not working, there's no way to troubleshoot it.
                              Hope that helps !
                              -Tony
                              www.dtios.com
                              Become a fan on Facebook

                                Comment

                                • Black Cloud
                                  Trusted Tech

                                  Site Contributor
                                  100+ Posts
                                  • Apr 2010
                                  • 126
                                  #9
                                  Try the usb connector in another computer port. It may re-establish a connection.
                                  Net+ PDI+ @Remote

                                    Comment

                                    • kuby
                                      Senior Tech

                                      1,000+ Posts
                                      • Oct 2007
                                      • 1370
                                      #10
                                      Have you tried to set it up Wireless.

                                        Comment

                                        • brunot
                                          Trusted Tech

                                          100+ Posts
                                          • May 2012
                                          • 148
                                          #11
                                          Wireless or network connection, Kyocera Quickscan: tested ok

                                            Comment

                                            • dalewb74
                                              Service Manager

                                              Site Contributor
                                              1,000+ Posts
                                              • Feb 2018
                                              • 1104
                                              #12
                                              throw the usb in the trash. put it on the network and let it bump. scan via usb always has issues.

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