Taskalfa 2554ci Scan error 4901

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  • kyotechnz
    Trusted Tech

    100+ Posts
    • Mar 2019
    • 130
    #1

    Taskalfa 2554ci Scan error 4901

    Have a customer with a Taskalfa 2554ci getting a scan error 4901 (scan to email).
    Firmware is up to date. The Test Button comes back Connection OK. All the settings as far as I can see are correct.
    The guy at Kyocera I deal with does not know what that error means but hopefully will find out for me.
    Have tried through a Gmail account and their company mail server.
    Has anyone seen this error before?
    Tags: 2554ci, error, find, scan, taskalfa
    • bsm2
      IT Manager

      25,000+ Posts
      • Feb 2008
      • 29330
      #2
      Re: Taskalfa 2554ci Scan error 4901

      check the security settings and see if anyone turn off stuff that suppose to be on ie tls settings

        Comment

        • BillyCarpenter
          Field Supervisor

          Site Contributor
          VIP Subscriber
          10,000+ Posts
          • Aug 2020
          • 16308
          #3
          Re: Taskalfa 2554ci Scan error 4901

          Originally posted by kyotechnz
          Have a customer with a Taskalfa 2554ci getting a scan error 4901 (scan to email).
          Firmware is up to date. The Test Button comes back Connection OK. All the settings as far as I can see are correct.
          The guy at Kyocera I deal with does not know what that error means but hopefully will find out for me.
          Have tried through a Gmail account and their company mail server.
          Has anyone seen this error before?

          If you sync the time setting by using " time.windows.com", does it work? I always do this to see if I'm actually connected to the internet. I'd rule that out as a possibility at least.
          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

            Comment

            • Ropariva
              Senior Tech

              500+ Posts
              • Mar 2016
              • 628
              #4
              Re: Taskalfa 2554ci Scan error 4901

              You could try again with network settings on DHCP.
              Is it a new installation, IE new customer, or is it replacing an existing Kyocera?

                Comment

                • kyotechnz
                  Trusted Tech

                  100+ Posts
                  • Mar 2019
                  • 130
                  #5
                  Re: Taskalfa 2554ci Scan error 4901

                  I have heard back from our Kyocera rep and have been told what the 4901 error means.
                  It is a "General failure code to validate certificate". Check SMTP Server certificate.
                  Getting customer to check the certificates at their end.
                  Will check encryption settings and SMTP security settings on copier.

                    Comment

                    • AndresM
                      Technician

                      Site Contributor
                      • Jan 2016
                      • 36
                      #6
                      Taskalfa 2554ci Scan error 4901

                      Originally posted by kyotechnz
                      Have a customer with a Taskalfa 2554ci getting a scan error 4901 (scan to email).
                      Firmware is up to date. The Test Button comes back Connection OK. All the settings as far as I can see are correct.
                      The guy at Kyocera I deal with does not know what that error means but hopefully will find out for me.
                      Have tried through a Gmail account and their company mail server.
                      Has anyone seen this error before?

                      You can tray setting DNS 8.8.8.8 and 8.8.4.4 for Google server , SMTP.gmail.com.


                      Good luck.


                      Andy

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