Help with Kyocera Ecosys M3655idn

[Old Crow]

I don't work on these alot, usually working on Ricohs. Replaced maintenance kit and then it showed a jam in the rear of the machine after turning on. Couldn't get it past the jam message. Did the following:

Checked all sensors and actuators for proper operation.
Made sure all connectors were properly seated and no bent pins.
Put original fuser and drum units back in machine, no help.

Ended up pulling machine into shop cuz I had other places to get to. Since then, I blew out all sensors with air and that got the machine to start cycling so I thought I was good but then it indicated a jam under the drum. After rebooting a couple of times I then got a 0800 error(controller error). Rebooted again and now I'm back to a jam error in the exit area.

I don't know WTF I did but any help would be appreciated as I'm ready to take a large hammer to it! Thanks

[JR2ALTA]

Re: Help with Kyocera Ecosys M3655idn

Not an easy PM if you're unfamiliar with this model. The drum is trickey to get off the rail and the fuser cams need to be retracted with power on without fuser.

Just checking you plugged in all 4 fuser connectors. I know the two at the top are tucked away on the new fusers. dev unit plugged in?

Any jam code or just j000?

[Old Crow]

Re: Help with Kyocera Ecosys M3655idn

Yeah, agreed on the difficulty part, not real straight forward. I did a pm on this machine 2-3 years ago and learned about camming the fuser to get it back into place. I did plug the dv connector in and all four fuser plugs. Checked to be sure I didn't bend a pin or something of that nature. Took the read door black plastic guide off to be sure that sensor was plugged in.

Here's a stupid question: I know the small Kyoceras and Copystars require a certain amount of toner when installing a new dv unit. If there wasn't enough toner to run a full set up, I assume it would tell me something along those lines...not a jam code?

Now, when I restart the copier, it runs for a couple of minutes like it's setting up the new dv unit then goes into jam mode. Tells me to remove the drum unit and remove paper and also to open the back cover and remove paper there too.

I'm wondering about the registration sensor and actuator, whether something is not right with that although it seems to move freely and the spring is intact. Looks near impossible to get to.

Not sure what's next at this point.

[Old Crow]

Re: Help with Kyocera Ecosys M3655idn

This is from the manual for the one 0800 code I got. I'm sure the control board is fine:

0800 Image processing errorJAM010X is detected twice.Control PWB Replace the control PWB and check for correctoperation.

[blackcat4866]

Re: Help with Kyocera Ecosys M3655idn

Yeah, agreed on the difficulty part, not real straight forward. I did a pm on this machine 2-3 years ago and learned about camming the fuser to get it back into place. I did plug the dv connector in and all four fuser plugs. Checked to be sure I didn't bend a pin or something of that nature. Took the read door black plastic guide off to be sure that sensor was plugged in.

Here's a stupid question: I know the small Kyoceras and Copystars require a certain amount of toner when installing a new dv unit. If there wasn't enough toner to run a full set up, I assume it would tell me something along those lines...not a jam code?

Now, when I restart the copier, it runs for a couple of minutes like it's setting up the new dv unit then goes into jam mode. Tells me to remove the drum unit and remove paper and also to open the back cover and remove paper there too.

I'm wondering about the registration sensor and actuator, whether something is not right with that although it seems to move freely and the spring is intact. Looks near impossible to get to.

Not sure what's next at this point.

To address one of your questions: it takes ~2/3 of a new toner cartridge to fill the new developing unit. If you run out of toner during this process it will ask for another toner, then continue filling. If you do not clear the PM counter first, and do not initialize the developing unit first, it can take a very very long time for the developing unit to fill on its own.

If it looks like I'm not going to have enough toner to complete the installation, in the past I have recovered ~2/3 of the toner from the old developing unit. But ONLY if I'm positive that it's genuine Kyocera toner and there is not visible contamination in the old unit (paper dust). =^..^=

[lees]

Re: Help with Kyocera Ecosys M3655idn

Make sure you installed the correct parts. The maintenance kit should be the MK3302. The drum number should be the DK3192. If the drum installed is the DK3172, it is for the 3145 and will probably show a jam because it does not have a jam sensor that the DK3190 has. This would be something to check on.

[Old Crow]

Re: Help with Kyocera Ecosys M3655idn

Thanks to all for your help. All parts and toner are genuine oem Kyocera. I got another toner from the customer, installed and ran the dv initialization. I had cleared the maintenance counter(251) and drum counter(110). The machine ran and ran and did fill up the dv unit, the mag roller is now fully coated with toner.

It still indicates to remove a jam under the drum unit and in the rear of the copier. If I open and close both front and back covers the jams clear but it cycles for about 2 minutes and repeats the jams indication. After doing this 2 times, it throws the 0800 error. While it's cycling, I can get into the maintenance mode, 10871087, and ask it to print an error report. Paper will feed up to the reg. rollers, it finishes it's two minute cycling process(not sure why it does this) and then either shows a jam or after two times, the 0800 error.

It is the correct maintenance kit and drum unit, according to the numbers on each.

I don't think this was happening before I did the pm, so I'm assuming I f'd something up but can't imagine what. All looks good, I've backtracked numerous times, including re-installing all the original parts.

It looks like 0800 codes have nothing to do with jamming but could be any number of things. I will keep experimenting for a bit, but have other machine to fix in the field!

Thanks again for the input.

[Xandy_73]

Re: Help with Kyocera Ecosys M3655idn

This is a complicated printer.


I had a similar problem but in this case it actually jams the paper but in duplex and only when using this function.
The fuser was replaced, which was badly damaged, as well as the feed and delay rollers.

[lees]

Re: Help with Kyocera Ecosys M3655idn

I looked back at some old records of this error code and found some interesting things. One thing that we had several times with the 0800 error is wiring harness and connections to the document processor. Try disconnecting the document processor and see if that clears the error. Also we had some instances of a bad fuser and a bad low voltage power supply causing this on various models. This might give you something to start with. Hope you find it soon and let us know what you find.

[Ropariva]

Re: Help with Kyocera Ecosys M3655idn

There is a paper sensor under the drum that sits above a void just before the registration roller. Make sure this void is clean as they often fill with paper dust causing a false jam error.


Sent from my iPad using Tapatalk

[Old Crow]

Re: Help with Kyocera Ecosys M3655idn

Thanks for these new suggestions. I've blown out the sensors and those areas mentioned above by the reg rollers. I tried disconnecting the document processor harnesses and wiring but it threw a 3100 error code. The fuser was replaced as part of the maintenance kit and it is coming up to temp. Checked the sensor and actuator in the fuser and also put the old fuser back in...no answer yet.

Will definitely share that if I come up with one.

[lees]

Re: Help with Kyocera Ecosys M3655idn

Sounds like you also unplugged the connector to the scanner motor to cause the 3100 error. Try plugging it back in but leave the document processor unplugged and see what happens. I don't understand why, but we have had several instances of the document processor causing the 0800 error. Hope you find it soon.

[Old Crow]

Re: Help with Kyocera Ecosys M3655idn

You're right, I did unplug the scan motor also. Tried it again without doing that...back to the original code 0800