[Error Code] Kyocera M3550idn JAM 4201

[sonja]

Hello everyone,

the forum has been extremely helpful to me in many cases in the past. I've already been able to solve many problems with suggestions from here.

I have a problem with two Kyocera M3550idn multifunction devices. Both show 4201.01.08.01.01 JAM 4201 as an error in the event log / paper jam log. The paper that caused the paper jam is completely removed and wasn't ripped when removed. In addition I couldn't find any stuck paper. A restart has of course not brought any improvement. Error persists, now showing JAM 0000 on the display, so far normal after a restart.

According to the service manual there are a few points to check, but they seem not so easy to do. Do any of you have any ideas or knowledge of common problems that cause this error with this model. I'm surprised that the exact same error is occurring in two identical models within a few months of each other.

Best regards

[KYO_OEM]

Re: Kyocera M3550idn JAM 4201

i checked our internal data base and found several stucked registration sensors. (>20 cases)
J0000 after J4201 --> new FK unit needed (>3 cases)
>Please remember reg sensor 2 mounted in DK unit from M3550idn<
1th: J4201--> eject sensor non arrival jam --> 2nd: J0000 --> exit sensor stucked??
Do you use FK-3130(E) or FK-3300 with new exit sensor cable (SN FQ9xxxxxxx)?
J42xx.JPG

[sonja]

Re: Kyocera M3550idn JAM 4201

Thanks for your fast reply and the usefull hints. I'll report back if I found something.

iDo you use FK-3130(E) or FK-3300 with new exit sensor cable (SN FQ9xxxxxxx)?
[ATTACH=CONFIG]60909[/ATTACH]

As far as I remember from the change of the cassette right guide, at least one unit has the old exit sensor cable (without insulation).

[KYO_OEM]

Re: Kyocera M3550idn JAM 4201

Thoughts about J0000 after J4201

J4201 --> Exit sensor non arrival jam, or paper is coming too late. (out of time frame from leading edge)
J0000 --> unknown sensor activ during power on ( No U31 available for further checking)
J4201:
If paper would forwarded from registration too late, paper will be out of time frame for arrival from the exit sensor --> result: J4201

stucking registration sensor flag?
dirty registration sensor on high voltage pwb?
dirty reg sensor 2 in drum unit?
stucking paper feed inside from FK unit
exit sensor flag deformed/ not working probably
bad connection from cable ( i dont think so, because 2 systems with same problem)
dirty feed rollers

J0000 coming up after paper jam 4201

reg sensor 1+2 always on?
bent pin for reg sensor 2 inside from drum connector?
stucked sensor flag from exit sensor inside from FK unit (always on)
broken cable from exit sensor? (i don`t think so, because same problem on 2 systems)
Hidden paper in duplex section? ( i don`t think so)
stucked duplex entrance sensor flag inside from FK unit? ( i don`t think so)

1. step:

start with checking from reg sensors, cleaning and so on/ check from duplex area

2. step:

FK unit from other system, or new FK-3300