Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

[Eric1968]

Installed a Taskalfa 250ci last week. The previous machine was an Ricoh AF3228C. I made a printout of the network settings and mail server settings on the Ricoh, and programmed these settings into the 250ci.
When I try to scan-to-email the machine displays :

- Network cable not connected
- Hub is not responding
- Server not reachable

When I make a second attempt, immediately after the failed first attempt, the mail will be sent. When you wait for 15 minutes the whole sequence starts again : first attempt fails, second attempt succeeds.

The machine is connected to the same cable as the previous Ricoh machine. I tried to adjust the Time-out setting in the SMTP-screen in Command Center, but no result. IT-Dept. says all is OK with the connection and mail server settings.

Anyone had this before?

Thanks

[blackcat4866]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

I recently had a similar experience on a VoyagerE. Of 10 transactions 5 went through, every other transaction worked. It was going to a free off-site email server. This same company has multiple locations, and each location experiences timeouts.

Just to prove that the scanner works, we set up an XP laptop as an email relay. When setup on-site every email goes through instantly. No timeouts.

The customer interpreted this sequence of events to mean that we did not want to fix their problem even though we knew how. It's another case of a customer who assumes that we are now responsible for their IT needs, for free.

After a lot of repetitive conversation, the customer finally agreed to pay an outside IT firm to set up an email relay on one of their XP PC's on site. It works perfectly. And they still think it should have been for free. =^..^=

[Jules Winfield]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

After a lot of repetitive conversation, the customer finally agreed to pay an outside IT firm to set up an email relay on one of their XP PC's on site. It works perfectly. And they still think it should have been for free. =^..^=

That's like expecting Best Buy to pay for your cable bill since you bought a TV from them. I hate people so much...

[JR2ALTA]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

We don't support offsite email. Unless of course, we're assisting the IT in person or over the phone.

Luckily, most business aren't cheesy enough to have a gmail account.

[Eric1968]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

Mailserver is outside the office. It's not some free SMTP-server. Don't know what software the server is running. The strange thing is that the AF3228C never failed.

[Mooseface2r]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

Have you used the host name for the server. I would try using the ip address if you are to eliminate a DNS problem.

[Eric1968]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

Have you used the host name for the server. I would try using the ip address if you are to eliminate a DNS problem.

I programmed the IP-adres for the SMTP-server, but no result.

Today I brought an FS-C8020 at the customers' site. The FS-C8020 did the same, first attempt failed, second attempt OK. When I connect the old Ricoh 3228C, there's no problem. I compared the Ricoh settings with the Kyocera settings, but I can't find anything strange between the two.
I realize that this could be a network problem I'm not really sure about it.

[NeoMatrix]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

Swap the DNS ip address order of precidence.

Eg
DNS1: 11.22.33.44
DNS2: 55.66.77.88


Swapped Order of Precidence
DNS1: 55.66.77.88
DNS2: 11.22.33.44

[jmaister]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

Is it a Exchange server? or run of the mill cable/tel ISP mail server?

how tight is the network security? if its ultra, you wont be able to ping or test any thing.

if that's the case, SMB.

did you restart the machine after you change the setting in tcp/ip?

is the time server entered and synced? (not that this matters...or does it?)

DNS primary: router or server
DNS secondary: ISP, google (8.8.8.8 i like, hasnt failed)

is ARP "on"?

http://en.wikipedia.org/wiki/Address_Resolution_Protocol

[Eric1968]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

Did a few tests today at customers site with a Ricoh MP C2051 -> No problems.

[Venom]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

You can change the timeout in Command Cener from 10 to 20 seconds to resolve sometimes, also use IP address of the smtp instead of hostname if DNS server is whacked

[Eric1968]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

You can change the timeout in Command Cener from 10 to 20 seconds to resolve sometimes, also use IP address of the smtp instead of hostname if DNS server is whacked

The Kyocera guys over here also mentioned this. I changed it to 30/60 seconds but no result. I used the IP-adress instead of the hostname to prevent DNS issues. It's a really strange issue. Two Kyocera machines fail, and two Ricoh machines have no problems.

[BRSE20]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

I see no real solution here yet... I have the same issue with a Konica minolta BHC284. This account has its own internal email server. The Customer is positive it is the machine and not his problem. They have two other konica minoltas, a c253 and a bh283. Supposedly all three were doing the same thing. I could only duplicate this on the C284. We set all of the network speeds on the machines to match their network speed of 1GB.

According to the customer this fixed all but the BH284. Shortly after changing the network speeds to match (he could not give an exact time frame) the BHC284 began failing on 1st and sending on the second attempt again. The odd thing is that we replaced a ricoh that was working fine. To further up the anty, the other KM machines worked fine until installing the new BHC284. If there is another thread about this please let me know. Thanks

[Venom]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

Then set it up to scan using gmail

[BRSE20]

Re: Scan-to-Email problem. 1st attempt fails, 2nd attempt is OK

Then set it up to scan using gmail

I would or even our own email server but this is a software development company that is very shall we say... paranoid about security