e mail scanning error 3101

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  • Max
    Senior Tech

    500+ Posts
    • Oct 2011
    • 548

    #1

    e mail scanning error 3101

    I got a 5500i and on bigger jobs it comes up with this 3101 error code. Few pages ok any more errors out. The timeout is on max, no server limit and the copier is set to 0 max e mail. Any ideas?
    Cheers
  • tmaged
    Owner/Service Manager

    Site Contributor
    1,000+ Posts
    • Oct 2008
    • 1859

    #2
    Re: e mail scanning error 3101

    3101 means that the SMTP server responded with an error. It doesn't matter that you've made the file size unlimited on the machine, if it's too large for the mail server, it will reject it.
    Are you scanning in B&W or color ? Have the exchange admin check the error in the log.
    Hope that helps !
    -Tony
    www.dtios.com
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