Printing problem with MP C3003 PCL6 driver

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  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 36685
    #1

    Printing problem with MP C3003 PCL6 driver

    I was at a customer yesterday with a new MP C3003. They had been printing fine from all the software they used last week. The customer is a mortuary and the program that they used to create and print items related to the funeral, guest book, etc, started giving them a error message having to do with being unable to convert for printing. I printed the error message and have it on my clipboard that I left at the last customer I went to who is a hour drive away. I will have it this afternoon. Their software support people installed the XPS driver which does allows them to print but does not allow custom paper sizes, funeral announcement cards and envelops are printer through the bypass on custom sizes. The PCL 6 drivers for their previous MFP, MP C6501 and MP C2550, will print. I am thinking it has something to do with a recent Microsoft update.

    Has anyone experienced anything similar. Also does anyone know if additional paper sizes can be added to the XPS driver. If you can, how?

    I did a couple of searches of the error yesterday while at the customer yesterday. Most of what I found were other people with a similar error using another software with no solutions posted. One from a number of years ago did mention that .NET on the computer might have been updated to 3.0 without also installing MSXML6. I thought about downloading MSXML6 but due to to age of the post decided to wait until I did some further checking as 6 might not be the latest version of MSXML.
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    • logrady2331
      Trusted Tech

      250+ Posts
      • Feb 2011
      • 301
      #2
      Re: Printing problem with MP C3003 PCL6 driver

      Why PCL6 instead of PCL5e? I never use 6. I have a large funeral home company with five locations. All are MPC45002's and a couple MPC5000's. All print the funeral cards, prayer cards, etc. All use PCL5e with no problems.

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        • logrady2331
          Trusted Tech

          250+ Posts
          • Feb 2011
          • 301
          #3
          Re: Printing problem with MP C3003 PCL6 driver

          slimslob, FYI. I have seen IT folks load the 6 driver and it is rather "buggy". Have had comments from several IT types that PCL6 has some weird issues. Plus pcl5e will allow for user codes for printing if the customer decides later on they want to use 'em.

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            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36685
              #4
              Re: Printing problem with MP C3003 PCL6 driver

              I have my clipboard with the print out of the error message:

              Software: Lifelong Publisher
              Exception classes:
              System.Printing.PrintQueueException
              Exception Messages:
              PrintTicket provider failed to convert DEVMODE to PrintTicket. Win32 error: -2147467259

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                • logrady2331
                  Trusted Tech

                  250+ Posts
                  • Feb 2011
                  • 301
                  #5
                  Re: Printing problem with MP C3003 PCL6 driver

                  slimslob, best I can guess is a print driver error/corrupt driver. Found this and four other similar possible causes. All point to corrupt driver:This exception is very strange and I'm a little bit nervous/anxious about it. It could mean that the .NET FrameWork has a bug, or that it handles bogus printer drivers not "safely" enough. For example, DEVMODE structures are known to be "overflowed" by some bogus drivers, corrupting the application memory if one does not watch out. It could mean anything else too, of course. And this one: those two exceptions were encountered on Windows XP This driver definitely has a bug and is therefore incompatible with the XPS print path. Hope this helps. Seems like more of a server/client issue but deleting and reloading pcl5e should fix it. Lemme know as I loose sleep over this kind of stuff...

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                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 36685
                      #6
                      Re: Printing problem with MP C3003 PCL6 driver

                      Originally posted by logrady2331
                      slimslob, best I can guess is a print driver error/corrupt driver. Found this and four other similar possible causes. All point to corrupt driver:This exception is very strange and I'm a little bit nervous/anxious about it. It could mean that the .NET FrameWork has a bug, or that it handles bogus printer drivers not "safely" enough. For example, DEVMODE structures are known to be "overflowed" by some bogus drivers, corrupting the application memory if one does not watch out. It could mean anything else too, of course. And this one: those two exceptions were encountered on Windows XP This driver definitely has a bug and is therefore incompatible with the XPS print path. Hope this helps. Seems like more of a server/client issue but deleting and reloading pcl5e should fix it. Lemme know as I loose sleep over this kind of stuff...

                      Lifelong Publishers support people loaded the XPS driver for them and said that the was what the software is designed for. They first had a Lanier LD 525C, MP C2550, using the RPCS driver. Due to the variety of print jobs they did on a regular basis, someone had set up a number of Presets, one for each job type. They wanted a newer machine and we had a MP C6501 trade in that we let them try. I was able to set up the presets on PCL6 on it and it worked for them fro a couple of months but was just too much machine for their needs so my boss sold them the MP C3003. When first installed, it worked fine. Then this week they started giving the error. I talked with Ricoh tech support today and they said to just stay with the XPS driver and instruct the operator on having to select paper size, source, type, orientation and duplexing for each job. I set up the custom paper sizes for them.

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