MP C4503 Ethernet Not Working

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  • Pokerking1993
    Technician
    • Jan 2017
    • 17
    #1

    MP C4503 Ethernet Not Working

    Hello ladies and gents,

    So We received in two used copiers, one 4503 and one 5503. I have just tried to install the 4503 and discovered the ethernet port may be dead. The 5503 had an ethernet card I pulled out and installed in the 4503. But after I made sure the ethernet and usb were enabled in SP mode, ip address was set correct I cannot ping anything nor get to the copier in web access. We have about 10 other copiers that do work in the building. I tried hooking up the 5503 as well and it didnt want to reach anything on the network as well.

    Thoughts? Is there some hidden setting in SP mode that I am missing?
    Tags: None
    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3869
      #2
      Re: MP C4503 Ethernet Not Working

      Do you get any lights on the NIC when the cable is plugged in? Do an NCS memory clear in SP modes, SP 5801 something. That will reset all network settings to default. Don't do a 5801-001. Also, check User Tools / System Settings / Interface Settings / IEEE80211.x Authentication for Ethernet isn't disabled.
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

        Comment

        • Pokerking1993
          Technician
          • Jan 2017
          • 17
          #3
          Re: MP C4503 Ethernet Not Working

          Yes I do get connection lights, and 802.1x Auth. needs to be on for any communication?

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36694
              #4
              Re: MP C4503 Ethernet Not Working

              Originally posted by Pokerking1993
              Yes I do get connection lights, and 802.1x Auth. needs to be on for any communication?
              No. Needs to be off. If it is on, the MFP assumes that there is a Ricoh wireless installed and turns the CAT 5 jack off.

              If you connect your laptop directly to the MFP and set a compatible IP address, can you ping it from the laptop?

                Comment

                • Polarbear
                  Service Manager

                  1,000+ Posts
                  • Feb 2012
                  • 1070
                  #5
                  Re: MP C4503 Ethernet Not Working

                  Hi

                  Also check that your access control ranges are blank, else the nic will not work if your device ip is not in the access control range.
                  Press the GREEN button!!

                    Comment

                    • Cipher
                      It's not easy being green

                      1,000+ Posts
                      • May 2006
                      • 1309
                      #6
                      Re: MP C4503 Ethernet Not Working

                      Also make sure someone has not disabled DIPRINT.

                      People / I.T love to mess around in the WIM, and it can cause problems IF they don't know what they are doing.
                      • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                      Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                        Comment

                        • DRichard
                          Trusted Tech

                          250+ Posts
                          • May 2008
                          • 482
                          #7
                          Re: MP C4503 Ethernet Not Working

                          Originally posted by Cipher
                          Also make sure someone has not disabled DIPRINT.

                          People / I.T love to mess around in the WIM, and it can cause problems IF they don't know what they are doing.
                          NO! That never happens...
                          "Enjoy every sandwich."

                          -- Warren Zevon

                            Comment

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