ricoh mpc4000 toner supply problem

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  • vga_man
    Technician
    • May 2013
    • 78

    #1

    ricoh mpc4000 toner supply problem

    hello!
    there is a problem with ricoh mpc400 with toner supply "Not Original Toner",
    changed pump, tube and bottle then tried sp 5804 checked bk pump and bottle when toner relay motor is working
    seems that there are no toner fills >>> any Ideas?
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22801

    #2
    Re: ricoh mpc4000 toner supply problem

    Originally posted by vga_man
    hello!
    there is a problem with ricoh mpc400 with toner supply "Not Original Toner",
    changed pump, tube and bottle then tried sp 5804 checked bk pump and bottle when toner relay motor is working
    seems that there are no toner fills >>> any Ideas?
    ASSUMING that they are not 3rd party toners .. start looking to the boards.. my guess it IS a 3rd party toner, and the chip wasn't changed or just a bad chip

    Comment

    • LNorris
      Senior Tech

      500+ Posts
      • Sep 2008
      • 646

      #3
      Re: ricoh mpc4000 toner supply problem

      on ricoh, if a toner bottle is removed early, another put in, then the original put back in, it confuses the machine. ive caused that myself troubleshoot toner supply issues.

      Comment

      • slimslob
        Retired

        Site Contributor
        25,000+ Posts
        • May 2013
        • 36724

        #4
        Re: ricoh mpc4000 toner supply problem

        Bad or non Genuine Ricoh RFID chip on the toner bottle. Could also occur if you try refill Ricoh bottles.

        Comment

        • jonhiker
          Senior Tech

          500+ Posts
          • Apr 2010
          • 661

          #5
          Re: ricoh mpc4000 toner supply problem

          Originally posted by LNorris
          on ricoh, if a toner bottle is removed early, another put in, then the original put back in, it confuses the machine. ive caused that myself troubleshoot toner supply issues.

          Same here. It is best to just let the toner run out completely. When the next change happens, the message will go away.

          Comment

          • vga_man
            Technician
            • May 2013
            • 78

            #6
            Re: ricoh mpc4000 toner supply problem

            Thank you All for your answers :-)
            There is a box here in Egypt, which can reset chip counter.
            Sorry friends for my bad English

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36724

              #7
              Re: ricoh mpc4000 toner supply problem

              Originally posted by vga_man
              Thank you All for your answers :-)
              There is a box here in Egypt, which can reset chip counter.
              Sorry friends for my bad English
              The more a chip is "reset" the more likely it is that it will fail.

              Comment

              • vga_man
                Technician
                • May 2013
                • 78

                #8
                Re: ricoh mpc4000 toner supply problem

                Replaced nozzle, error still shown...
                REPLACED Toner hopper for the four colors seems that it's working

                Comment

                • vga_man
                  Technician
                  • May 2013
                  • 78

                  #9
                  Re: ricoh mpc4000 toner supply problem

                  Originally posted by slimslob
                  The more a chip is "reset" the more likely it is that it will fail.
                  I agree with you 100%

                  Comment

                  • mikadonovan
                    Senior Tech

                    Site Contributor
                    2,500+ Posts
                    • May 2008
                    • 2936

                    #10
                    Re: ricoh mpc4000 toner supply problem

                    Sp 5051, set to off. (toner refill detection)
                    NEVER ASSUME ANYTHING

                    Comment

                    • troll0201
                      Junior Member

                      Site Contributor
                      • Jul 2018
                      • 6

                      #11
                      Re: ricoh mpc4000 toner supply problem

                      Enter SSP mode, enter system SP, sp-7849 reset

                      Comment

                      • sturmtrooper
                        Copier Combobulator

                        500+ Posts
                        • May 2016
                        • 589

                        #12
                        Re: ricoh mpc4000 toner supply problem

                        Originally posted by jonhiker
                        Same here. It is best to just let the toner run out completely. When the next change happens, the message will go away.
                        I've had to reduce the Toner Near End setting on a few machines because the customer would change the bottle at the first toner low warning. If I can turn the bottle and feel toner plop to the bottom you left too much in it. Also sometimes the plungers can get stuck open and if there is toner inside you're gonna have a bad time. Had that happen while showing a customer how to change toner on a new install. Magenta all over my feet.

                        Comment

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