loggin name for a mpc3502,is it just admin with no password?

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  • fshead
    Service Manager

    1,000+ Posts
    • Jan 2009
    • 2356

    #1

    loggin name for a mpc3502,is it just admin with no password?

    hi.
    I gotta call someone back regarding not being able to make changes with paper tray paper type and weight..
    From what i heard it is on lock down..
    thanks
  • guitar9199
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2016
    • 1098

    #2
    Re: loggin name for a mpc3502,is it just admin with no password?

    Originally posted by fshead
    hi.
    I gotta call someone back regarding not being able to make changes with paper tray paper type and weight..
    From what i heard it is on lock down..
    thanks
    When the machine is initially set up, it asks you to update the password for Admin and Supervisor. MOST techs will either leave it blank, or change the password to "admin". You could try either.

    If however the tech, or the company's I.T. people changed the password to something ELSE??.... Then, you're up a creek without a canoe....LOL!

    Comment

    • JDYAL
      Trusted Tech

      Site Contributor
      100+ Posts
      • Sep 2008
      • 186

      #3
      Re: loggin name for a mpc3502,is it just admin with no password?

      Originally posted by guitar9199
      When the machine is initially set up, it asks you to update the password for Admin and Supervisor. MOST techs will either leave it blank, or change the password to "admin". You could try either.

      If however the tech, or the company's I.T. people changed the password to something ELSE??.... Then, you're up a creek without a canoe....LOL!

      You gotta love when the I.T. people of a company change the passwords on all your machines in an office and then resign from said company....classic

      Comment

      • fshead
        Service Manager

        1,000+ Posts
        • Jan 2009
        • 2356

        #4
        Re: loggin name for a mpc3502,is it just admin with no password?

        thanks.
        I "assumed" when i set up the static IP address and it didnt tell me i couldn t.that machine wasnt on lockdown.
        I wish there was a service mode that puts everything back to default..

        I was under the mindset that you could revert the Supervisor password in the super service mode??

        Comment

        • fshead
          Service Manager

          1,000+ Posts
          • Jan 2009
          • 2356

          #5
          Re: loggin name for a mpc3502,is it just admin with no password?

          Originally posted by JDYAL
          You gotta love when the I.T. people of a company change the passwords on all your machines in an office and then resign from said company....classic
          IT seems I am seeing more and more of these on my lease returns i flip......Another thing to add to my checklist

          Comment

          • guitar9199
            Service Manager

            Site Contributor
            1,000+ Posts
            • Sep 2016
            • 1098

            #6
            Re: loggin name for a mpc3502,is it just admin with no password?

            Originally posted by fshead
            thanks.
            I "assumed" when i set up the static IP address and it didnt tell me i couldn t.that machine wasnt on lockdown.
            I wish there was a service mode that puts everything back to default..

            I was under the mindset that you could revert the Supervisor password in the super service mode??
            If you're able to log in under Supervisor, the only thing it will let do is change the Admin password, so you can give that a shot. If you can't, then you're likely going to have to replace the NVRAM.

            There probably IS a way to blank out the passwords.... I'm just not aware of it.

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 8095

              #7
              Re: loggin name for a mpc3502,is it just admin with no password?

              Originally posted by guitar9199
              If you're able to log in under Supervisor, the only thing it will let do is change the Admin password, so you can give that a shot. If you can't, then you're likely going to have to replace the NVRAM.

              There probably IS a way to blank out the passwords.... I'm just not aware of it.
              There is special SP mode login that allows you to reset the administrator login back to default ("admin" & password "blank")

              PM me if needed as public site it's frowned upon to post here.
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk

              Comment

              • slimslob
                Retired

                Site Contributor
                25,000+ Posts
                • May 2013
                • 36689

                #8
                Re: loggin name for a mpc3502,is it just admin with no password?

                Originally posted by guitar9199
                When the machine is initially set up, it asks you to update the password for Admin and Supervisor. MOST techs will either leave it blank, or change the password to "admin". You could try either.

                If however the tech, or the company's I.T. people changed the password to something ELSE??.... Then, you're up a creek without a canoe....LOL!
                I believe that was not the case with c3002/c3502.

                Comment

                • fshead
                  Service Manager

                  1,000+ Posts
                  • Jan 2009
                  • 2356

                  #9
                  Re: loggin name for a mpc3502,is it just admin with no password?

                  Originally posted by copier tech
                  There is special SP mode login that allows you to reset the administrator login back to default ("admin" & password "blank")

                  PM me if needed as public site it's frowned upon to post here.
                  i have not returned to said account and know how to use "special SP mode...
                  I am happy if said customer figured it out..............

                  Comment

                  • davel
                    Technician

                    1,000+ Posts
                    • Oct 2011
                    • 1075

                    #10
                    Re: loggin name for a mpc3502,is it just admin with no password?

                    You need factory SP mode.

                    Comment

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