[Misc] MPC3503 Copier Mode Stapling works, but not when printing.

[UNICORNico]

Good morning, dear colleagues in the ink and toner industry.
Recently, a customer called us at our workshop with the following incident. They bought the 2nd hand machine, and its operation is totally normal with any function in the "Copier Mode". The strange thing is that until today they had not noticed that when printing (and only when printing) "Does not staple", it is strange, since I checked that the finalizer (SR3140) was correctly indicated in the driver, and to rule out problems in the client's Computer, I did some tests with My Laptop that has Gnu-Linux (specifically Linux Mint), and the exact same thing happens. Regardless of the device's settings in the "Won't Staple" prints, has it ever happened to you?

[luca72]

Good morning, dear colleagues in the ink and toner industry.
Recently, a customer called us at our workshop with the following incident. They bought the 2nd hand machine, and its operation is totally normal with any function in the "Copier Mode". The strange thing is that until today they had not noticed that when printing (and only when printing) "Does not staple", it is strange, since I checked that the finalizer (SR3140) was correctly indicated in the driver, and to rule out problems in the client's Computer, I did some tests with My Laptop that has Gnu-Linux (specifically Linux Mint), and the exact same thing happens. Regardless of the device's settings in the "Won't Staple" prints, has it ever happened to you?

try checking the weight of the paper on the machine settings, it could be set higher than 2, if I remember correctly it is the maximum.
However, it updates the firmware of both the machine and the finisher

[mrwho]

try checking the weight of the paper on the machine settings, it could be set higher than 2, if I remember correctly it is the maximum.
However, it updates the firmware of both the machine and the finisher

This - I had a similar problem that was solved by updating both the machine and the finisher's firmware.

[UNICORNico]

try checking the weight of the paper on the machine settings, it could be set higher than 2, if I remember correctly it is the maximum.
However, it updates the firmware of both the machine and the finisher

Machine with the Latest Firmware

Tests carried out: COPIER MODE
- Different types of paper: Normal 80gr. / Medium Thickness / Thickness 1
- In different cassettes
Everything works without problem
Tests carried out: PRINTER MODE
- Different types of paper: Normal 80gr. / Medium Thickness / Thickness 1
Does not staple.
- In different cassettes
Does not staple
- Testing with OS different
Does not staple

The only thing left to do is update the firmware of the finalizer, which I haven't had time to download.

[luca72]

Machine with the Latest Firmware

Tests carried out: COPIER MODE
- Different types of paper: Normal 80gr. / Medium Thickness / Thickness 1
- In different cassettes
Everything works without problem
Tests carried out: PRINTER MODE
- Different types of paper: Normal 80gr. / Medium Thickness / Thickness 1
Does not staple.
- In different cassettes
Does not staple
- Testing with OS different
Does not staple

The only thing left to do is update the firmware of the finalizer, which I haven't had time to download.

its very, very strange, could be that any user have play with "use command/driver" function in user tools-printer settings?

ahhh.....but its true that mint use other port and driver!...and non work anyway.

[UNICORNico]

its very, very strange, could be that any user have play with "use command/driver" function in user tools-printer settings?
ahhh.....but its true that mint use other port and driver!...and non work anyway.

Check the "command/controller" option you mention, and alternate between the different options and the response is the same when printing.

Right now I feel very deeply in the unknown.
Is there any SP that blocks device functions at the printing level?

[luca72]

at this point, I would proceed with the finisher firmware

[luca72]

at this point, I would proceed with the finisher firmware

....if not work, try to reset with SP5801-printer, other not came in mind.

[UNICORNico]

at this point, I would proceed with the finisher firmware

I must be looking where it is not or simply does not exist.

I'm looking for the firmware for the finalized one and nothing appears on the website, they only appear for the machines.

[luca72]

I must be looking where it is not or simply does not exist.

I'm looking for the firmware for the finalized one and nothing appears on the website, they only appear for the machines.

You Need go to octopus, digit the model of product in "model" field, and appear all about your product, now i at home, and i cant check for you...anyway try to reset printer sp by 5-801-printer, maybe work it

[slimslob]

You Need go to octopus, digit the model of product in "model" field, and appear all about your product, now i at home, and i cant check for you...anyway try to reset printer sp by 5-801-printer, maybe work it

5-801-008 Printer Application

The following service settings:

• [*=1]Bit switches [*=1]Gamma settings (User & Service) [*=1]Toner Limit

The following user settings:

• [*=1]Tray Priority [*=1]Menu Protect [*=1]System Setting except for setting of Energy Saver [*=1]I/F Setup (I/O Buffer and I/O Timeout) [*=1]PCL Menu

[mrwho]

The only thing left to do is update the firmware of the finalizer, which I haven't had time to download.

Yup, when I had that problem that was solved with firmware, it was both the machine and the finisher's firmwares.