Scanning large files to email

[Guest]

I have a MP 5000 at a large state university that is having problems with files over 2.5 mb. It is set up to divide any scan to email job over 2024kb into multiple pdf files. When it divides the file it is no longer a pdf and comes out jibberish. If I set the size limit to 5mb and the job does not divide it is ok. On our MPC 2550 in the showroom I get a different result, the job never shows up on my email but says completed on the copier.

Any ideas?

[cobiray]

The machine has a "Divide and Send" setting that can be utilized for email servers with caps on the file size. If the divide and send is on, you will get two or more separate emails with smaller files. These need to be combined back together using a utility from the manufacturer's website. If you have divide and send off, the machine will prompt you that the file size is too big and ask if you want to cancel or send as smaller jobs.

[pocket aces]

go to scanner setting in user tools change max size from 2048kb to 102400kb

[Eric1968]

You can even switch off the max email size (User Tools - Scan Settings - Send settings).

When the email has left the machine (Machine reads 100%), then the problem might be your email (smtp) server.

[Jomama46]

The Max email size on the machine should match the size set on the SMTP server. Large emails can tie up the network.

[jtrims56]

After further research

I did a search on Ricoh's web site and found that divide and send only works for single page pdf's. Multi page pdf's will not work. My customer is using multi-page pdf as the default.

Thanks

[Llama God]

Eric's right on this, turn off the max email size and it should be fine, assuming that the gibberish file which is sent is a .dat extension.

[TCA TECH]

The Max email size on the machine should match the size set on the SMTP server. Large emails can tie up the network.

This one is a good one to chech, espesially if a large network and it has been restricted

[largo]

I HAD A CUSTOMER THAT COULDN't scan more than 10 A4 pages
I set the compression on HIGH in user mode and it worked fine

[cobiray]

You could also back down the resolution to make the file size smaller...

[imaginemoko]

try 200 dpi resulotion.... on scan settings...

[Rorschach]

I did a search on Ricoh's web site and found that divide and send only works for single page pdf's. Multi page pdf's will not work. My customer is using multi-page pdf as the default.

Thanks

Divide and send will work for multi-page PDFs. In the divide and send settings, set it to divide by page, rather than size (this instructs the mfp what to do when it reaches the maximum file size limit). When scanning a large set of pages, the mfp will prompt you when it reaches the maximum size that has been set and ask you if you want to send the file. Send the file, and when it has gone through hit the start button to continue the scan job. If you leave the 1MB default size, you can probably get ~17 or so LT pages at 300dpi before it reaches the maximum size.

The upside to this: Files aren't multi-part e-mails any longer. No need to worry about combining them. They're still multiple e-mails, just not the gibberish you've got right now.

The downside: You will get more than one PDF e-mailed to you. They will each be multi-page, but you won't be able to get one single PDF unless you append the second, third, etc. to the first using Acrobat Pro or some other PDF authoring software.

[rthonpm]

Depending on just how much you were trying to scan, you could also try scan-to-doc server. Just tell the machine to store the file as opposed to send it and then just have the user download it to their PC via the web interface and then do as they like with it from there...
To do almost the same thing, if the scans are staying inside of the network you could also change the scan setting to scan to URL instead of true email.

[bcmfd003]

The machine has a "Divide and Send" setting that can be utilized for email servers with caps on the file size. If the divide and send is on, you will get two or more separate emails with smaller files. These need to be combined back together using a utility from the manufacturer's website. If you have divide and send off, the machine will prompt you that the file size is too big and ask if you want to cancel or send as smaller jobs.

Which is this utility to combine the smaller files into a sinle multi-page PDF file ?

[Skieroney]

Re: Scanning large files to email

You may check this review: how to send a video through email. There are some tips on attaching media files to email.