[Misc] Ricoh IM C6000 printing error!

[hoanganh836618]

someone help me!
my machine doesn't print what i want but prints strange characters
i looked in Printer features to check but there are no tabs like PCL menu... as shown in the picture attached to my post...

[anothertech]

Try a different driver. That looks like you're using the PS driver, try a PCL driver.

[slimslob]

Try a different driver. That looks like you're using the PS driver, try a PCL driver.

Or using PCL and the C6000 only has PostScript.

[davel]

Update firmware probably missing PCL firmware

[Brianneoe]

you are missing a lot of things there. try a simple sp 5801-xxx. look through the list and select the printer. never do a all clear i.e.5801-001,002 or 003. lately when I have a print or scan issue that is missing something or is not acting correctly this will fix it

[luca72]

someone help me!
my machine doesn't print what i want but prints strange characters
i looked in Printer features to check but there are no tabs like PCL menu... as shown in the picture attached to my post...

i cant see the photo, are too little, but check ip port in windows driver, could be switched in wsd

[hoanganh836618]

i cant see the photo, are too little, but check ip port in windows driver, could be switched in wsd

PCL6 driver doesn't work
but when I installed it via RPCS driver in Japan region it worked.

[hoanganh836618]

Update firmware probably missing PCL firmware

I used RICOH Firmware Update Tool but no change
Is there any way I can add PCL fonts to my printer?

[hoanganh836618]

you are missing a lot of things there. try a simple sp 5801-xxx. look through the list and select the printer. never do a all clear i.e.5801-001,002 or 003. lately when I have a print or scan issue that is missing something or is not acting correctly this will fix it

i tried but it didn't make any change.

[Mako]

Isolate and print using the device specific driver in a clean install. This looks like a driver problem.

[davel]

Print out firmware versions and post here, may need to do firmware modules from SD card.

[anothertech]

Was the machine set up to use a Fiery at one time?

[hoanganh836618]

Print out firmware versions and post here, may need to do firmware modules from SD card.

i have these two pictures... can you help me

[luca72]

i have these two pictures... can you help me

Try with a cross cable to connect directly to the pc, and the driver is already installed and ready, and see what happens

[slimslob]

i have these two pictures... can you help me

I think what davel was really wanting is the diagnostic report from the Service Program.

From what you have provided it appears that the only installed print function is RPCS, something I thought Ricoh had discontinued using. PCL is not shown and therefore might not be installed. Either that or it has been deleted or is corrupted to the point of not being recognized. You may need to pay to have a Ricoh support visit to correct the problem. The other options is to buy the PS3 option and use the Postscript driver.