Ricoh MP C2051 NOT DETECTED FOR SCANNER

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  • Nauman
    Technician
    • Aug 2020
    • 28
    #1

    Ricoh MP C2051 NOT DETECTED FOR SCANNER

    My Ricoh MP C2051 is installed and printing and Scanning to Folder but within a particular Application online or on System its not detecting as a scanner any advise ?
    Tags: application, c2051, online, ricoh, scanner
    • Polo-022
      Trusted Tech

      250+ Posts
      • Sep 2007
      • 481
      #2
      Re: Ricoh MP C2051 NOT DETECTED FOR SCANNER

      Did you download Twain Driver?

        Comment

        • Nauman
          Technician
          • Aug 2020
          • 28
          #3
          Re: Ricoh MP C2051 NOT DETECTED FOR SCANNER

          Originally posted by Polo-022
          Did you download Twain Driver?
          No i had the latest updated driver from Ricoh Support Page but i doubt TWAIN driver was included

            Comment

            • Nauman
              Technician
              • Aug 2020
              • 28
              #4
              Re: Ricoh MP C2051 NOT DETECTED FOR SCANNER

              Originally posted by Polo-022
              Did you download Twain Driver?
              Downloaded the TWAIN drivers for Ricoh C2051 .. installed Windows OS is reading the drivers but Scanners fail to operate .

                Comment

                • rthonpm
                  Field Supervisor

                  2,500+ Posts
                  • Aug 2007
                  • 2849
                  #5
                  Re: Ricoh MP C2051 NOT DETECTED FOR SCANNER

                  Ricoh's TWAIN drivers only work with 32-bit applications. If the application you're trying to connect with is 64-bit, it will not work with those drivers. One possible workaround is to make sure that the Scanner feature is advertised by WSD. In most cases, we turn off WSD entirely, but we have had instances where a scan application can use it to find a scanner for use. Just be sure to only turn it on for the Scanner function only and not the printer function.

                  What application is having issues seeing the scanner? TWAIN scanners are more of a curiosity at this point than something we generally see, but it is interesting that scanning with TWAIN or WSD offers features that aren't available when scanning with the device natively.

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 36734
                      #6
                      Re: Ricoh MP C2051 NOT DETECTED FOR SCANNER

                      Network WIA (Windows Image Acquisition) is also available and does work with 64 bit Windows. You may need to use Ricoh-usa.com to download as I checked Ricoh-UK and scanner drivers are not shown as it is considered a "legacy model"

                      Support and Downloads

                        Comment

                        • Nauman
                          Technician
                          • Aug 2020
                          • 28
                          #7
                          Re: Ricoh MP C2051 NOT DETECTED FOR SCANNER

                          Originally posted by slimslob
                          Network WIA (Windows Image Acquisition) is also available and does work with 64 bit Windows. You may need to use Ricoh-usa.com to download as I checked Ricoh-UK and scanner drivers are not shown as it is considered a "legacy model"

                          Support and Downloads
                          Thanks for the advice and a greatful it worked... downloaded drivers from Ricoh USA. WIA driver installed on my Windows 11 (64 bit) wirelessly connected to Ricoh MP C2051 . It is scanning within the OS as needed.. But the other system Windows 10 (64 bit) is connected with Ricoh on a LAN and the drivers are installed tried both TWAIN and WIA .. even in Scanner profile have specified the IP add for Ricoh C2051 but whenever try to scan within Windows it's not working and coming up with the below message
                          Scanner Screenshot.jpg

                            Comment

                            • Nauman
                              Technician
                              • Aug 2020
                              • 28
                              #8
                              Re: Ricoh MP C2051 NOT DETECTED FOR SCANNER

                              Originally posted by slimslob
                              Network WIA (Windows Image Acquisition) is also available and does work with 64 bit Windows. You may need to use Ricoh-usa.com to download as I checked Ricoh-UK and scanner drivers are not shown as it is considered a "legacy model"

                              Support and Downloads

                              Thank You everyone ... its all sorted on all machines.. much appreciate your help .. after the drivers installation it was the FIREWALL !! disabled it and its working on windows 10 as well
                              Once again thank you every one

                                Comment

                                • rthonpm
                                  Field Supervisor

                                  2,500+ Posts
                                  • Aug 2007
                                  • 2849
                                  #9
                                  Re: Ricoh MP C2051 NOT DETECTED FOR SCANNER

                                  Originally posted by Nauman
                                  Thank You everyone ... its all sorted on all machines.. much appreciate your help .. after the drivers installation it was the FIREWALL !! disabled it and its working on windows 10 as well
                                  Once again thank you every one
                                  Disabling the firewall isn't really a fix, especially if this is a customer machine. There are pre-set rules to open the ports needed for scanning. You'll need to allow those rules to get things working properly.

                                  I can see disabling the firewall as a troubleshooting tool, but it's not a long-term fix.

                                  Sent from my BlackBerry using Tapatalk

                                    Comment

                                    • Nauman
                                      Technician
                                      • Aug 2020
                                      • 28
                                      #10
                                      Re: Ricoh MP C2051 NOT DETECTED FOR SCANNER

                                      Originally posted by rthonpm
                                      Disabling the firewall isn't really a fix, especially if this is a customer machine. There are pre-set rules to open the ports needed for scanning. You'll need to allow those rules to get things working properly.

                                      I can see disabling the firewall as a troubleshooting tool, but it's not a long-term fix.

                                      Sent from my BlackBerry using Tapatalk
                                      Thank You for the advice.
                                      I will sort out as you mentioned
                                      Its my own personal business and i can manage working with disabling the firewall at the moment and will definitely work on as you mentioned.

                                        Comment

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