IMC300 shuts down automatic

[GeorgeBest]

Hi,

Got this weard problem at a customer
An IMC300 shuts complete off on its self at random times . .?!!

customer has to set it on to get it worked.

Never seen this, there's is no timer to shut this machine complete off is there ?
Also an MPC2504 has the same problem . .

anyone a clue here?

thanks in advance

[Gift]

Re: IMC300 shuts down automatic

There's indeed a setting for switching off the machine with some sort of schedule week-timer. Not shure if the machine is even able to "learn" the office times like Konica Minolta can do (badly^^).

[GeorgeBest]

Re: IMC300 shuts down automatic

But random?
sometimes it runs for weeks without any problems, and then suddenly it shuts off . . . also the MPC2504 which is standing near the IMC300

There's indeed a setting for switching off the machine with some sort of schedule week-timer. Not shure if the machine is even able to "learn" the office times like Konica Minolta can do (badly^^).

[8T2]

Re: IMC300 shuts down automatic

As a South African with our struggling electrical grid I immediately start thinking electricity supply issue if both of them do it. Especially if they seem to do it at the same time. If possible stick a power manager like an inovolt unit on there for a while to monitor the the power. Other than that I have no idea

Sent from my SM-A305F using Tapatalk

[Gift]

Re: IMC300 shuts down automatic

But random?
sometimes it runs for weeks without any problems, and then suddenly it shuts off . . . also the MPC2504 which is standing near the IMC300

OK random seems odd, same is the fact that it works for weeks sometimes - still it won't hurt to check all power saving related settings - you can try and connect the power of MFP to another room that isn't covered by the same fuse in the breaker box with a cable reel. Usually the customer should experience some trouble with the computers, too if the power isn't stable (unless they use laptops thanks to the batteries).

[3ktlc]

Re: IMC300 shuts down automatic

Definitely check the electrical. Years ago I had a machine that would jam or throw code very randomly. Sometimes it would go 6 weeks with no problems. Other times it would go a couple of days. Always worked while I was there. Finally after a few months, I went there and had the customer hand me a stack of things to be copied. Over a 1,000 pages. Machine ran flawlessly unit I was packing up and it started copying by itself. The machine was the only thing in this room. Electrician traced the outlet and found out it was tied into another room with a pop machine and a fridge. Isolated the outlet and the problems went away.

[slimslob]

Re: IMC300 shuts down automatic

Random like possibly a disgruntled employee hitting the power button. Put a security camera where it can monitor the IM C300.

[GeorgeBest]

Re: IMC300 shuts down automatic

Powered the machine to another room . . . for the check. (and of course another electricity group)

OK random seems odd, same is the fact that it works for weeks sometimes - still it won't hurt to check all power saving related settings - you can try and connect the power of MFP to another room that isn't covered by the same fuse in the breaker box with a cable reel. Usually the customer should experience some trouble with the computers, too if the power isn't stable (unless they use laptops thanks to the batteries).

[MIKON]

Re: IMC300 shuts down automatic

Is there a line filter connected . If so possibly line voltage is dropping below threshold set on line filter.

[GIUBOSS]

Re: IMC300 shuts down automatic

For the sake of scruple, check the history of errors sc and in any case do the update of the fw.

[KenB]

[slimslob]

Re: IMC300 shuts down automatic

The dealership I worked for serviced a couple of national accounts for Ricoh, the customer did not like the local branch and other dealers. When new machines were shipped in, they always included power protection devices.

[KenB]

Re: IMC300 shuts down automatic

The dealership I worked for serviced a couple of national accounts for Ricoh, the customer did not like the local branch and other dealers. When new machines were shipped in, they always included power protection devices.

All these machines had filters; all our installs do.

Power filters can only do so much.

Even the power monitor we put on the worst offender showed no issues, even when the machine threw several error codes.

Admittedly, it was a fairly low end monitor.

We ended up losing that customer, and all the machines we pulled and sold as used were completely happy in their new homes.

[slimslob]

Re: IMC300 shuts down automatic

All these machines had filters; all our installs do.

Power filters can only do so much.

Even the power monitor we put on the worst offender showed no issues, even when the machine threw several error codes.

Admittedly, it was a fairly low end monitor.

We ended up losing that customer, and all the machines we pulled and sold as used were completely happy in their new homes.

One th ing I have found that many monitors cannot find and many protection devices cannot block is a bad building.

[slimslob]

Re: IMC300 shuts down automatic

One th ing I have found that many monitors cannot find and many protection devices cannot block is a bad building.

Ground.

I somehow forgot to type ground.